Director, Financial Aid Operations

91915BR

Off-Campus: Other US Locations

Director

Job Description

Under direction of the Assistant Vice President, Financial Aid Services, develops, manages and maintains the day-to-day financial aid operations, policies and procedures for verification, student employment and loans to ensure accurate financial aid awarding, disbursement and fiscal accountability. This position plays a collaborative leadership role in the strategic goals and mission of the unit, providing leadership and direction to the verification processing, employment and loans areas, ensuring timely and accurate processing as well as delivery of optimal customer service.

Job Family

Generic

Department Name

FA and Scholarship Services

Full-Time/Part-Time

Full-Time

VP Code

EXEC VP/PROVOST

Scope of Search

Open

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$75,000 per year

Close Date

11-July-2023 - EXTENDED

Category

04

Essential Duties

• Plans, directs and reviews the activities and operations of the verification processing, student employment and loans teams, collaborating with academic units, enrollment services and other university departments to ensure the effective and efficient delivery of services for undergraduate and graduate students, including but not limited to: financial aid counseling, processing and awarding, and general financial aid information.
• Assists in providing training and support to assigned staff and ensures compliance with relevant regulatory requirements.
• Works collaboratively with the Assistant Vice President and Compliance and Training unit to assist in the review and evaluation of federal regulations concerning financial aid and ensures that operations of assigned areas are in compliance with these regulations.
• Provides support to the Compliance and Training team in the regular review and update of policies and procedures, correspondence, forms, web and knowledgebase articles.
• Oversees specific processes such as monthly reconciliation and annual closeout of Direct Loans, Pell and Federal TEACH Grant, imaging/indexing, etc.
• Provides support to the Assistant Vice President.
• Conducts and assists with the development of long-and short-range goals.
• Participates actively in enrollment services and student retention activities.
• Oversees and participates in the hiring, training, supervising and evaluation of assigned staff.
• Serves as liaison for Financial Aid and Scholarship Services with ASU Enrollment Services, designated ASU departments and units, and designated state and federal financial aid entities.
• Delivers optimum service to all internal and external customers and provides necessary training and updates to ensure accurate communication.
• Provides leadership, direction and supervision for the development of a comprehensive client-centered and proactive culture providing enhanced services to students, families, public and university community partners.
• Represents the department and serves on various department and university committees.
• Serves as a representative of the University at state, regional and national organizations, boards, councils and committees as assigned.
• Oversees the design and management of the ISIR load process and creates the document model for standard verification.
• Oversees testing for annual updates to processing. Collaborates with Compliance and Training area for delivery of training for the team.
• Responsible for coordinating the annual review and updates of all areas related to preparation for verification processing in the next aid year.
• Collaborate with the Systems Development team and University Technology Office to assist with testing, implementation, maintenance and enhancements on a regular basis.
• In collaboration with the Assistant Vice President, develops, maintains and implements department policies and procedures.
• In collaboration with the Assistant Vice President, plans, evaluates and develops department long – and short-term goals, and develops objectives and activities based on these goals.
• Responsible for keeping abreast of new federal and state initiatives and making recommendations regarding implementation; maintain auditable records of aid awards, aid adjustments, appeals requests and documentation, in accordance with state and federal regulations.
  

Minimum Qualifications

Bachelor's degree in a field appropriate to the area of assignment AND eight (8) years of related administrative experience, which includes five (5) years of supervisory experience; OR, Twelve (12) years of related administrative experience, which includes five (5) years of supervisory experience; OR, Any equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

• Demonstrated knowledge of the principles and practices pertaining to the assigned areas and five (5) years of progressively responsible financial aid experience in a post-secondary institution.
• Experience working in a higher education financial aid office.
• Demonstrated knowledge of university, foundation and/or federal student financial aid programs.
• Demonstrated knowledge of management and supervisory principles and practices.
• Demonstrated knowledge of budget management methods and techniques.
• Demonstrated knowledge of strategic planning principles and practices.
• Demonstrated knowledge of principles, concepts and practices or organizational management.
• Experience in improving the customer experience and leading others in that goal.
• Experience in problem-solving and decision-making.
• Experience in planning, analyzing and coordinating activities and establishing priorities.
• Experience in managing, supervising and evaluating assigned staff.
• Experience in building effective teams to ensure customer service standards are met and assigned goals and objectives are reached.
• Experience in program design and development.
• Experience in budget preparation and forecasting.
• Evidence of effective verbal and written communication skills.
• Experience in establishing and maintaining effective working relationships.
• Experience in providing financial aid training on a variety of topics.
• Experience in PeopleSoft Campus Solutions.
• Experience in creating and presenting financial aid information to diverse groups.

Working Environment

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work.
• Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds.
• Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.
• May be required to perform tasks in the field within and/or across University campuses.
• Ability to clearly communicate to perform essential functions.
  

Department Statement

Financial Aid and Scholarship Services is one of several departments comprising Academic Enterprise Enrollment which utilizes a variety of strategies to enroll and support a diverse student population representative of Arizona State University's vision. The Financial Aid and Scholarship Services unit strives to provide excellent customer service with the goal to make each student's application for financial aid a simple and affordable process. Each staff member is committed to helping a student finance their education by effectively utilizing scholarships, grants, work-study and loans. The unit provides tools to help determine the cost of attending ASU, including a scholarship portal to search for available scholarships. The department also provides resources for student to use to budget their money and a student employment unit which processes department requests for student workers.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU PD at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.