Program Coordinator

94619BR

Campus: Tempe

Program Coordinator

Job Description

Coordinates the activities and functions of the University Club to ensure the successful achievement of goals and objectives within established priorities, time limitations, funding constraints, or other specifications. The primary focus of this role will be on membership outreach and development, creatively planning, and implementing web-based communications for the website and social media accounts to promote membership. The program coordinator will be responsible for managing member relations and issues, both in person and through various communication channels. This role will also assist with Bistro restaurant operations, working collaboratively with the catering company. The position requires on-site presence to facilitate operations and promptly address any arising issues.

Job Family

Business Operations

Department Name

University Club

Full-Time/Part-Time

Full-Time

VP Code

EVP BUSINESS & FINANCE

Scope of Search

Open

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

Depends on experience

Close Date

04-September-2023

Category

02

Essential Duties

• Develop and execute comprehensive membership outreach strategies targeting individuals, departments, and businesses.
• Actively engage with potential members to promote the benefits of University Club membership.
• Cultivate strong relationships with existing members to enhance retention and engagement.
• Utilize various digital platforms to promote membership benefits, events, and news related to the University Club.
• Assist in the planning, setup, and execution of UClub member events to ensure their success.
• Actively participate in events to facilitate member engagement and satisfaction.
• Respond promptly and courteously to inquiries related to membership, Bistro, room rental, and catering.
• Effective customer service, addressing member needs in a friendly and efficient manner.
• Proactively manage member relations, addressing issues and concerns both in person, over the phone, and via email.
• Strive to maintain a positive and inclusive atmosphere within the University Club.
• Assist with Bistro restaurant operations, including taking reservations and seating members.
• Collaborate with the catering company to ensure seamless service and member
• satisfaction.
• Utilize Salesforce to track reservations, inquiries, and member data effectively.
• Ensure accurate and up-to-date records are maintained.
• Work on-site to facilitate University Club operations, promptly addressing any arising issues.
• Perform routine clerical tasks to support efficient office operations.

Minimum Qualifications

Bachelor's degree in field appropriate to area of assignment AND two years administrative/coordinator program experience; OR, Six years of progressively responsible administrative/coordinator program experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

• Experience in customer outreach.
• Experience working with a diverse population.
• Experience in customer service, in person customers preferred.
• Experience in using Microsoft Office software, and Salesforce.
• Experience using credit card machines for accepting payments.

Working Environment

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work. Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts Ability to clearly communicate to perform essential functions.

Department Statement

The University Club is in the historic building originally known as the Science Hall on Arizona State University’s Tempe campus. Established in 1989, the University Club welcomes all faculty, staff, alumni, members of the community and corporate members.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU PD at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

Applicant must be eligible to work in the United States; ASU Student Business Services Department will not be a sponsor for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.