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Assoc Product Manager (IT)

Arizona State University

Arizona State University

IT, Product
Tempe, AZ, USA
Posted on Thursday, August 31, 2023

Assoc Product Manager (IT)


Campus: Tempe

Assoc Product Manager (IT)

Job Description

ASU is a comprehensive public research university, measured not by whom it excludes, but by whom it includes and how they succeed. At Enterprise Technology (ET) we advance this mission through innovative technology products and the people and processes that make ASU’s innovation possible. On the ET Product Management team, you will have the opportunity to directly impact and improve the experiences of learners, workers, educators, and employers through your products. This role will focus on the Trusted Learner Network, which is committed to improving credit mobility, reducing friction, and shepherding a cross-institutional, cross-industry effort to revolutionize digital credentials in the higher education space.

As with everyone on the Enterprise Technology team, our intentional focus on diversity, equity, inclusion and belonging as well as culture and communications are core responsibilities in this role. With an increased emphasis on authenticity, compassion, and inclusivity, this position strives to embody and advance our Enterprise Technology Positive Core.

Job Family

Information Technology

Department Name

Product Ownership



VP Code

ASU Enterprise Technology

Scope of Search


Grant Funded Position

This is a grant funded position. Continuation is contingent on future grant funding.

Salary Range

$74,675 - $78,000 per year; DOE

Close Date

06-September-2023 is the initial close date. Applications will continue to be accepted and reviewed each week until filled.



Essential Duties

Take responsibility for fostering culture, advancing our values, and championing engagement in all its forms -- collaborating across our teams as well as participating in ET/ASU events and programs. Demonstrate commitment to valuing diversity and contributing to an inclusive working and learning environment. Advance our ET Affirmative Pledge.

As an Associate Product Manager, you will:

  • Promote an inclusive, human-centered product culture; listen to end users and proactively seek to understand their problems and desired outcomes.
  • Collaborate with engineers, designers, data scientists, researchers, and business analysts to discover and deliver solutions that achieve desired outcomes, align on priorities, and influence product and organizational decisions and direction. 
  • Create a collaborative and engaging environment with cross-functional partners to keep teams focused on customer value and impactful outcomes. Communicate priorities, work details, progress, and impact through existing tools and evolving product artifacts.
  • Define, guide, and communicate product vision and strategy with stakeholders. 
  • Synthesize information in a way that informs and inspires decision making and strategic direction through well-communicated, actionable objectives.
  • Leverage and grow your expertise of how your product works, how the business works, and the constraints we operate under to aid in decision making. Understand product team roles and advocate for team resources based on what is needed to achieve outcomes of work effort.
  • Provide value to the people your product is intended for through usable, feasible, and ethical solutions that work well for the university.
  • Grow and use your domain knowledge to help foster the learning and growth of the Enterprise Technology community. Seek ways to continuously learn and improve your craft.
You may also: Help manage vendor and partner relationships and contracts.

Minimum Qualifications

Bachelor degree in Computer Engineering, Information Technology or related field and one (1) year experience in product management; OR three (3) years experience in product management; OR any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

Knowledge, Skills and Abilities:
You have some domain knowledge and possess research-backed and experience-backed opinions. Team members and stakeholders often turn to you for your knowledge and insights. You know how to develop strong relationships and use your influence to cultivate stronger product teams that can deliver great outcomes for learners and for ASU.

Overall, you are passionate about:

  • Insights: Ensure qualitative and quantitative data are being collected, analyzed, and used to help guide product decisions, including product adoption and usage.  
  • Outcomes: Define and track measurements of success. Know how to focus on outcomes rather than outputs and activities.
  • Leadership: Model ET core values. Be a fully-immersed, contributing, influential leader of the team, who celebrates successes, owns failures, fills in gaps as needed, and collaboratively suggests team and cross-discipline process improvements.
  • Strategy: Contribute  perspective on issues, events, and activities and seek to understand  their wider implications and long-term impact. 
  • Communication: Able to communicate well with those around you with sensitivity to timeliness, medium, brevity, and tone. Communicates complex concepts, with ability to influence strategy and decision making.
  • Collaboration: Comfortable leading conversations, negotiating, facilitating meetings, and executing product demos with a variety of audiences. 

Desired Qualifications:

  • Ability to model empathy, compassion and emotional intelligence.
  • Experience hiring in a values-led organization, emphasizing diversity, equity, inclusion and belonging.
  • Experience with Distributed Ledger Technologies, graph databases, and data mapping–or a willingness and strong desire to learn more.
  • Experience facilitating conversations and activities in various professional settings.
  • Knowledge of the digital credential ecosystem and associated emerging technologies.
  • Experience with credentialing, Registrar, or Admissions processes is a significant plus.
  • Ability to help foster a safe psychological space for all teammates where everyone can thrive.
  • Ability to stimulate changes in individual, institutional, and corporate behaviors to create a more sustainable environment.
  • Ability to lead by example in communicating, participating and encouraging support of the institution’s sustainability programs.

Working Environment

  • Activities are performed in a climate-controlled environment.
  • Regular activities require ability to quickly change priorities. 

ASU is a diverse enterprise with a wide variety of work and learning modes, locations and a commitment to sustainability, innovation and employee work-life balance. We are determined to maintain our position as an employer of choice in a competitive labor market.

Flexible work options
  • Alternative work schedules can include four, 10-hour workdays in a workweek; a nine-day, 80-hour schedule over two workweeks for exempt employees only; and staggered start and stop times.
  • Hybrid work is an arrangement where employees spend a minimum of 60% of their regular workweek at their primary ASU work location. Dean or vice president-level approval is required.

Department Statement

Enterprise Technology (ET) embraces its role as both an enabler and catalyst for advancing the vision and work of the New American University. We are a values-driven organization. Our commitments are reflected in all of the work we do in pursuit of operational excellence, the experience and delight of our community, and our strategic and innovation initiatives. Applicants must be eligible to work in the United States.

Join the team that sparks human-centered innovation!
ET is a rapidly reconfigurable and entrepreneurial organization at ASU that prioritizes and
executes to meet the needs of our community of learners, faculty, researchers and staff. Our
work emphasizes autonomy, flexibility and distributed decision-making to leverage the strengths of individuals. Together, we embrace a culture that nurtures, engages and embraces diverse voices with a shared lens of positive community impact and expanded opportunities for collaboration.
Why join us?
Mission oriented. Everything we do is to advance ASU’s charter -- measuring who we include and how they succeed. We are staunch champions of learner success and put people first.
Flexibility. Our hybrid work environment prioritizes personal autonomy and trust around how work gets done. Staff touch base in person a  few times per week with freedom to decide how, when and where.
Culture forward. We embrace a Positive Core culture: Belonging, Relational, Authentic, Visionary and Empowered. The ET fabric weaves together diversity, equity and inclusion applied in our daily work and interactions.
Scale of impact. Our work changes the world. With 180k+ learners, faculty, researchers and staff, working with ET means you have the capacity to improve many lives and entire communities.
World-class, low cost education. Our professional development is built in! ET encourages staff to seek additional certificates and degrees via ASU’s top ranked programs with major tuition breaks.
Exposure to industry giants. ET partners with Amazon, Apple, Cox, Verizon, Salesforce, Alteryx and a diversity of technology companies to enhance our innovations and deepen their  impact.

About the ET Product Manager candidate evaluation process:
Resume review: We read every resume and look for well-written resumes that are easy to read, well-formatted, and demonstrate how your skills and experience match the job description.

Cover letter review: We read every cover letter and appreciate cover letters that tell a story about how your background will benefit ASU. We look for cover letters that are enthusiastic about the opportunity and exhibit clear communication skills. You can use “Dear Hiring Team,” in your cover letter introduction to address our Product Management hiring team.

Our interview process:
We will send interview invites after the position closes.

Candidates will either be invited to an interview or they will receive an automated email informing them we are not moving forward with their candidacy.

Our interview process includes two interviews. After the first interview, candidates may be invited to a second interview. We do not have take-home assignments.

We would like the person hired for this role to start sometime in October of this year, if not sooner.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.