UX Researcher

95185BR

Off-Campus: Scottsdale

UX Researcher

Job Description

EdPlus at ASU is at the forefront of educational technology in higher education, pushing boundaries and shaping the future of online learning. With our unwavering commitment to student success, innovative mindset, and collaboration-driven culture, we are truly changing lives and empowering learners worldwide. As a UX Researcher on ASU Online, you will play a pivotal role in driving the evolution of our user experience strategy and enhancing the ASU journey for millions of online students.

Collaborating closely with visionary technologists, and a dynamic multidisciplinary team, you will make a lasting impact by accelerating UX research for our most critical student experiences. Through qualitative and quantitative user research methodologies, you will help inform our product development, shaping the way learners engage on a global scale.

This role will contribute to ASU Online prospective, persistence and enterprise technologies, helping the broader product teams through both evaluative and generative research. Your focus will be on uncovering friction and opportunities across the ASU student journey, by working closely within a product team, which includes: product designers, engineers, UX writers, data analysts and product managers. Your research will help form the future product roadmap, UX strategies and help us make user-centered decisions that will improve the life of our students, faculty and staff.

Join us in our mission to unlock the full potential of digital learning and be a part of an organization that fosters creativity, embraces diversity, and prioritizes the future of education. Discover the limitless possibilities that await you at EdPlus!

Our Culture

• Collaborative. What makes this team special is our ability to collaborate. We are looking for someone who cares deeply about other humans and creates environments that are deeply rooted in inclusivity.
• Highly creative and entrepreneurial. You prioritize speed, quality and scale, knowing you may have to compromise at times but also recognizing when you can’t.
• Team Player. Progress is better than perfection, and you are willing to get your hands dirty and support the team whenever needed because you are the definition of a team player. It will be your responsibility to create a vision but also drive actionable steps toward that broader vision.
• Creative and resourceful. You will be faced with ambiguity at times, which requires a high degree of ingenuity and creativity. If you don’t know something you are extremely resourceful and will find someone who does, or will see it as an opportunity to learn something new.
• Enthusiastic. You are an enthusiastic team-member who has excellent communication and listening skills and leads with positivity.
• Sense of urgency. You thrive in fast-paced environments.
• Data-driven. You understand the value of data, and know the right questions to ask to create strategies informed by qualitative and quantitative data sets.

EdPlus is a unit of the ASU Enterprise focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national and international communities served by ASU.

EdPlus at ASU

ASU offers a total compensation package that includes valuable employee benefits. Click here to explore options.

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
• Discounts

Job Family

Information Technology

Department Name

EdPlus User Experience

Full-Time/Part-Time

Full-Time

VP Code

EdPlus at ASU

Scope of Search

Open

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$67,260 - $75,000 per year; DOE

Close Date

19-September-2023

Category

02

Essential Duties

• Strong collaboration with cross-discipline teams to partner on furthering research opportunities and prioritizing tasks across the entire development cycle.
• Work closely with designers in order to create and validate UX theories, inform design rationales and measure UX improvements.
• Effectively communicate and present test plans, research findings, and detailed design rationale.
• Distill project goals and research questions into well thought-out research test plans.
• Reveal what users need from our products by conducting primary research, exploring behaviors and motivations, and working with diverse teams to develop new features.
• Collect and analyze user behavior by conducting primary research such as field studies, surveys, benchmark studies, AB testing, user interviews, diary studies, user testing, statistical and sentiment analysis, participatory workshops and usability testing.
• Design and build dashboards for both qualitative and quantitative (analytics) metrics.
• Conduct evaluative research and present ongoing UX performance KPIs and insights to stakeholders post-launch.
• Conduct and facilitate both in-person and remote focus groups and design sessions to facilitate improved user experience journey’s.
• Design compelling presentations to articulate findings to different audiences.
• Build personas and build out generative research insights.
• Work in an agile framework, juggling multiple analyses and research projects at any given time.
• Build subject matter expertise and stay current on industry research trends.
• Contribute to UX Research Ops, including the research repository, question bank and other knowledge repositories.
• Assume or coordinate other duties or projects as assigned or directed.

Minimum Qualifications

Bachelor's degree in a related field (e.g. behavioral science, social psychology, HCI, CS, UX) AND three (3) year of industry experience OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

• Experience in modeling empathy, compassion and emotional intelligence.
• Evidence of a digital portfolio or work samples with relevant experience; emphasis on case studies which illustrate how data was used to influence product design.
• Evidence of two ( 2 ) years experience integrating user research into product designs and design practices.
• Demonstrated knowledge of research strategies like task analysis, contextual observation, usability testing, user interviews, surveys and web analytics, with an understanding of the strengths and shortcomings of different methods, including when and how to apply them during the development process.
• Experience writing research test plans and conducting research independently from discovery to insights.
• Experience working with UX designers and product managers.
• Experience designing research reports or dashboards.
• Experience with qualitative and quantitative research tools such as Hotjar, UserTesting, Google Analytics, etc.
• Experience in presentation and reporting skills.
• Abreast of UX design best practices, trends and techniques.
• Experience working collaboratively with others.
• Evidence of effective communication skills with attention to detail.
• Experience in design thinking methodologies (design or whiteboard sessions).
• Evidence of organizational skills, including prioritizing tasks and meeting deadlines with a quick turnaround.
• UX design experience is a plus.
• AB testing experience is a plus but not required.
• Evidence of a bachelor's degree or higher in a related field.

Working Environment

EdPlus at ASU is located at SkySong, the ASU Scottsdale Innovation Center. The center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

Activities are primarily performed in a regular, climate-controlled office setting subject to extended periods of sitting or standing. Daily use of desktop or laptop computer is required. Ability to clearly communicate to perform essential duties. Regular review of completed tasks.

EdPlus at ASU supports flexible work options, ranging from alternate work schedules to hybrid remote work schedules, subject to approvals per ASU policy.

Department Statement

EdPlus defines itself through a culture of curiosity, risk-taking and refusing to accept the status quo. As a central enterprise unit for ASU focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education, our commitments support the university charter. ASU is a national service university and aspires to accelerate positive social outcomes through the seamless integration of cutting-edge technological innovation and scalability.

EdPlus employees are valued, respected, and encouraged to be their unique selves. We are committed to diversity, equity, inclusion, and belonging in everything we do. We know that our ability to deliver high-quality services and educational experiences is strengthened by the diversity of our employees. Our innovative culture drives outcomes through serving learners, achieving milestones, striving for excellence, solving problems, feeling a sense of urgency, and being bold.

EdPlus at ASU

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

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Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume and cover letter should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

Applicant must be eligible to work in the United States; EdPlus at ASU will not be a sponsor for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.