EdPlus Success Coach Sr

96507BR

Off-Campus: Scottsdale

Success Coach Sr

Job Description

This job posting is only open to current Arizona Board of Regents employees (Arizona State University, University of Arizona, or Northern Arizona University).

EdPlus at ASU is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

We’re seeking a driven, people-oriented Senior Success Coach to support both graduate and undergraduate students. The Senior Success Coach partners with students in thoughtful and creative ways that guide and motivate them to reach their full potential. Through quality conversation and meaningful exploration, the coach will build and maintain positive and collaborative relationships with a focus on goal setting, overcoming obstacles, and achieving success, while adhering to established guidelines. This role contributes regularly and constructively in team meetings, manages their caseload systematically, prioritizes not only their own needs, but those of their teammates, and steps in to assist as needed. The Senior Success Coach is consistently involved in advancing the Success Center’s priorities. 

Essential Duties:

• Engages in proactive outreach to empower students through positive reinforcement, building rapport, and establishing meaningful academic relationships.
• Coaches’ students in developing a plan to achieve their academic and career goals.
• Provides high-quality student-centered support using text, social media, email, phone, and chat of a significant volume in a fast-paced environment.
• Works to build student knowledge, skills, attitudes, and beliefs that support success.
• Works collaboratively with internal and external partners and promotes the discovery process for solving problems.
• Invests in students’ success and reflects commitment by answering phone calls, responding to voice or emails messages, texts, or chat within the same business day.
• Monitors student engagement via dashboards and implements interventions as prescribed.
• Serve as the main point of contact for ASU Online students as they progress through their degree program. 
• Utilize resources and critical thinking skills to problem solve, quickly make decisions, and provide the best experience to ASU Online students. 
• Take a proactive approach through challenging the status quo by recommending new and innovative procedures with student success in mind.
• Provides guidance, mentorship, and training for new coaches.
• Consistently and reliably meets or exceeds established performance metrics.
• Adapts easily to change and leads peers in making necessary changes.
• Senior Success Coaches are expected to be role models and mentors on their team and for the Success Center overall.
• Assumes or coordinates other duties or projects as assigned or directed.

Minimum Qualifications:
Bachelor's degree AND two (2) years previous experience in one or more of the following: advising, student recruitment/retention or related student services utilizing a proactive and innovative approach which results in demonstrated outcomes in retention, graduation, and academic planning, including one (1) year of success coaching experience within the EdPlus Success Coaching Center.

Desired Qualifications:

• Evidence of a bachelor’s degree or higher in a related field.
• Experience with EdPlus at ASU Success Coaching Center policies and procedures.
• Experience with problem resolution.
• Evidence of strong critical thinking skills.
• Evidence of effective, professional, and persuasive communication skills.
• Demonstrated ability to lead by example.
• Demonstrated ability to stimulate and embrace change and gain enthusiasm and cooperation of others.
• Evidence of strong peer mentorship skills.
• Demonstrated ability to quickly build positive and collaborative relationships and connect with others.
• Consistently meets or exceeds Quality Assurance competencies measured by lead.
• Evidence of ability to embrace and quickly implement feedback.

ASU offers a total compensation package that includes valuable employee benefits. Click Here to explore options.

•  Healthcare
•  Financial Security
•  Retirement
•  Family Resources
•  Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
•  Discounts

Job Family

Advising & Admissions

Department Name

EdPlus Success Coaching Center

Full-Time/Part-Time

Full-Time

VP Code

EdPlus at ASU

Scope of Search

Arizona Board of Regents

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$58,400 per year

Close Date

03-November-2023

Category

02

Essential Duties

Please see above.
 

Minimum Qualifications

Bachelor's degree AND two (2) years previous experience in one or more of the following: advising, student recruitment/retention or related student services utilizing a proactive and innovative approach which results in demonstrated outcomes in retention, graduation, and academic planning, including one (1) year of success coaching experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

Please see above.
 

Working Environment

EdPlus at ASU is located at SkySong, the ASU Scottsdale Innovation Center. The center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

Activities are primarily performed in a regular, climate-controlled office setting subject to extended periods of sitting or standing. Daily use of desktop or laptop computer is required. Ability to clearly communicate to perform essential duties. Regular review of completed tasks.

EdPlus at ASU supports flexible work options, ranging from alternate work schedules to hybrid remote work schedules, subject to approvals per ASU policy.

Department Statement

EdPlus defines itself through a culture of curiosity, risk-taking and refusing to accept the status quo. As a central enterprise unit for ASU focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education, our commitments support the university charter. ASU is a national service university and aspires to accelerate positive social outcomes through the seamless integration of cutting-edge technological innovation and scalability.
 
EdPlus employees are valued, respected, and encouraged to be their unique selves. We are committed to diversity, equity, inclusion, and belonging in everything we do. We know that our ability to deliver high-quality services and educational experiences is strengthened by the diversity of our employees. Our innovative culture drives outcomes through serving learners, achieving milestones, striving for excellence, solving problems, feeling a sense of urgency, and being bold.

EdPlus at ASU

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

This job posting is only open to current Arizona Board of Regents employees (Arizona State University, University of Arizona, or Northern Arizona University).


Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume and cover letter should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

Applicant must be eligible to work in the United States; EdPlus at ASU will not be a sponsor for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.