Explore Career Opportunities with GSV’s world-class partners


Sr Director Student Success Hub

Arizona State University

Arizona State University

Phoenix, AZ, USA
Posted on Thursday, November 9, 2023

Sr Director Student Success Hub


Campus: Downtown Phoenix

Sr Dir Academic Services

Job Description

The College of Health Solutions seeks a process driven and outcomes-oriented Senior Director of Student Success Operations. Reporting to the Executive Director of Student Success, this position supports leadership in the Hub with a variety of student success initiatives. The incumbent will work independently to implement administrative policies, handle problems and non-routine situations by determining the approach or action to take, and interpret guidelines, procedures, policies and practices. The individual in this position supervises staff who support the hub, leads student facing processes, and supports the implementation and assessment of student-centered initiatives for the College of Health Solutions. The successful candidate will have excellent communication skills and efficient work qualities.

The College of Health Solutions is committed to creating a positive culture of inclusion, wellness, and employee engagement. We exemplify this through our Staff Success Hub, whose Council membership is open to all CHS staff. The Council gives staff a voice in decision-making at the college level and reflects the college leadership’s commitment to attracting, developing, and retaining the best.

Job Family

Advising & Admissions

Department Name

CHS Student Success Hub



VP Code


Scope of Search


Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$75,000 - $100,000 per year; DOE

Close Date




Essential Duties

  • With the college's senior administrators, helps develop the strategic long- and short-range recruitment, retention, or enrollment management goals for the College of Health Solutions.
  • Assesses, evaluates, and improves Student Success Hub operations and recruitment, retention, and enrollment management efforts.
  • Leads in the development of policies and procedures to achieve the college's recruitment, retention, or enrollment management goals.
  • Develops work plans in accordance with established College of Health Solutions objectives and funding limitations.
  • Reviews job performance and monitors work progress in conjunction with established college and university recruitment, retention, enrollment, and graduation goals.
  • Recommends and monitors compliance with college and university policies and procedures.
  • Facilitates administrative projects and work groups.
  • Communicates with other college and university administrators; resolves or assists with the resolution of sensitive student issues.
  • Initiates and prepares administrative reports and documents related to student recruitment, retention, enrollment, and graduation.
  • Supervises, trains, and evaluates student success support staff, including administrative associate and assistant manager.
  • Supports hiring, onboarding, training, evaluation, and professional development of Student Success Hub staff members.
  • Implements corrective action as required. 
  • Oversees and manages staffing and operations budgets; authorizes purchases and prepares periodic and annual financial reports and budget requests.
  • Represents the Student Success Hub and the College of Health Solutions by serving on various college and university committees.
  • Serves as the Academic Integrity Officer and medical/compassionate withdrawal designee. 
  • Manages processes for academic integrity violations, medical/compassionate withdrawals, grade appeals, and non-grade grievances.
  • Acts as liaison with the community, students, faculty, and staff in facilitating student success programs.
  • Serves as a representative of the college and university at state, regional and national organizations, boards, councils and committees as assigned.

Minimum Qualifications

Master's degree in a related field AND seven (7) years of related administrative experience in recruitment, retention, or other related student services in a college/university environment, which includes three (3) years of supervisory experience; OR, any equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

  • Evidence of a Doctoral degree in higher education or a relevant field.
  • Experience managing multiple large-scale, complex projects in a fast-paced environment. 
  • Experience planning, scheduling, and supervising the day-to-day operations and logistics for multiple team members.
  • Experience working with senior administrators and academic leadership to develop goals, Establish priorities, create strategic plans, and resolve conflict.
  • Experience using Salesforce, Peoplesoft, and technology solutions for student success and project management.
  • Evidence of effective verbal and written communication.

Working Environment

  • Use basic math.
  • Deliver presentations.
  • Supervise staff. 
  • Activities are performed in an environmentally controlled office setting.
  • Ability to clearly communicate to perform essential duties.
  • Required to stand for varying lengths of time and walk moderate distances to perform work.
  • Use office equipment, i.e. printers, copiers, fax machines, telephones, calculator.
  • Regular activities require ability to quickly  change priorities, may include/subject to resolution of conflicts.
  • Use of software/computer equipment for extended periods of time.
  • Use critical thinking to make decisions and/or analyze and report data/results of tests conducted.
  • Use an ASU or personal vehicle to travel to different campuses.
  • Ability to lift and transport up to 25 pounds.

ASU is a diverse enterprise with a wide variety of work and learning modes, locations and a commitment to sustainability, innovation and employee work-life balance. We are determined to maintain our position as an employer of choice in a competitive labor market.

Flexible work options:
This position is eligible for Hybrid work.  This is an arrangement where employees spend a minimum of 60% of their regular workweek at their primary ASU work location.

Department Statement

The College of Health Solutions (CHS) is dedicated to translating scientific advances into practical interventions to improve health outcomes through education, research and service. We equip students with the knowledge and skills to influence healthier lifestyle choices; develop creative interventions to improve the health of people and populations; analyze and translate large amounts of health data into solutions; and maximize the technology, science, business and application of diagnostics. CHS research programs encompass basic, discovery science, clinical trials, intervention science and measurement of  health outcomes. CHS takes an interdisciplinary approach to address the complex systems that underpin health problems. The college is highly collaborative, transparent and team-oriented with an organizational structure that includes translational teams, affinity networks and academic programs to improve the health of people and communities. 

The current training programs include behavioral health, biomedical diagnostics, biomedical informatics, exercise science, health promotion, health sciences, kinesiology, medical studies, nutrition, population health, science of health care delivery, and speech and hearing science. Our programs are offered at ASU’s Downtown Phoenix, Tempe, Polytechnic, West and Lake Havasu campuses, as well as on Mayo Clinic’s campus in north Phoenix. 

For more information about ASU and the College of Health Solutions, visit https://www.asu.edu/about/ and https://chs.asu.edu/

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.