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Academic Success Advising Coordinator - Downtown Los Angeles

Arizona State University

Arizona State University

Los Angeles, CA, USA
Posted on Tuesday, November 14, 2023

Academic Success Advising Coordinator - Downtown Los Angeles


Off-Campus: Los Angeles

Academic Success Advs Coord

Job Description

The Herberger Institute for Design and the Arts is seeking a highly motivated Academic Success Advising Coordinator for our ASU Fashion Institute for Design and Merchandising (ASU FIDM) for our Los Angeles campus. The Academic Success Advising Coordinator completes all duties as outlined within the Academic Success Advisor positions and directly reports to a manager, chair, or director to plan, organize, and coordinate academic advising activities. Acts as a highly skilled resource in promoting student retention, success, and graduation. Works collaboratively and collegially with academic unit and services throughout the university to facilitate comprehensive student support through a range of in-person and virtual academic counseling and support strategies.  

Job Family

Advising & Admissions

Department Name




VP Code


Scope of Search


Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$60,000 - $65,000 per year; DOE

Close Date




Essential Duties

  • Proactively monitor student academic performance, addresses, responds to, and works to resolve student concerns, questions, or issues and collaborates closely with students. Identifies all academic options including, but not limited to: degrees, tutoring, counseling, career services, success coaches, extracurricular activities, study abroad program(s), research, and internships; supports and provides counsel to students in selection of options best suited to the student's goals, interests, and skills.
  • Provides individual and group academic advising and/or interacts with students in support of academic success.
  • Works closely and collaboratively with students, faculty, and staff to support academic success.
  • As required, act as a college/department/school representative to current and prospective students, faculty, staff, and external groups on issues related to academic success; attends and/or presents at orientation or recruiting events/activities/workshops.
  • Manages escalated issues from both internal and external constituencies.
  • Demonstrates mastery of conflict resolution principles and techniques.
  • Acts as a leader to coordinate academic success programs or advising policy development and implementation.
  • Coordinates training and development related to projects and programs for staff.
  • May train and support staff and student employees in learning/growing with technology.
  • Utilizes and demonstrates fluency with a wide range of relevant and appropriate software, student development theory, and retention focused strategies.
  • Prepares detailed documents, proposals, reports, and provides analysis of data for identification of trends.
  • As required act as a leader to coordinate academic success program or advising policy development and implementation.
  • Adeptly uses multiple systems at the same time (such as student record databases, customer relationship management systems, degree progress tools, appointment systems).
  • Actively shares and responds to feedback and insight regarding technology systems and their daily use, demonstrating leadership to staff and student employees.
  • Maintains an openness to new tools utilized across the University to aid in student success and service excellence.
  • Leads staff in implementing new tools.
  • Escalates/redirects urgent or conflicting requests after attempting resolution.
  • May seek to resolve complex issues and takes the lead on projects built around student support. 
  • Applies collaborative approaches and strategies to devise solutions for student requests and clearly develops and conveys the nuances of outcomes verbally and in writing.
  • Navigates complex environments with evolving priorities and communication plans, establishes and maintains effective professional working relationships.
  • Works as a university agent in ensuring ongoing satisfaction for students with their program and successful progress to completion, provides follow up to ensure satisfaction with and effectiveness of services, and utilizes a variety of university data and programmatic direction to promote student academic success.
  • Possesses a clear understanding of the unit goals of the college and/or departmental processes and expectations.
  • Drives unit initiatives with holistic understanding of the unit goals.
  • Collaborates with leadership to provide solutions associated with specific programs or projects.
  • As required, supervise/support Academic Success Advisors in the successful execution of their duties.
  • This may include hiring, training, mentoring and/or managing performance for direct and/or indirect reports.
  • Coordinates a program, portion of a large program, a group of activities and functions, or a project within a department or college directed to the retention and success of the student population.
  • This may include conducting or completing assessment, evaluation, timelines, goals, and budget of the program.
  • Ability to manage projects by engaging peers/students to complete project goals.
  • Engages understanding of advising

Minimum Qualifications

Master’s degree in a related field and two (2) years or more of the following: advising or related student services utilizing a proactive and innovative approach which results in demonstrated outcomes in Academic Success Advising Coordinator retention, graduation, and academic planning; Or, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

  • Demonstrated knowledge of principles, practices, procedures and methods of evidence-based academic advising strategies 
  • Experience in directing and providing support to undergraduate and/or graduate students enrolled at the university. 
  • Experience in establishing and maintaining effective working relationships with peers, faculty, students, administration and other interested parties.
  • Demonstrated knowledge of subject area(s) to identify solutions to issues; escalates urgent/conflicting requests.
  • Experience in rapidly mastering the essential new technology, practices, policies and methods.
  • Experience in preparing detailed documents, proposals, reports, and/or related materials.
  • Experience in providing analysis of data for identification of trends.
  • Experience in in developing, evaluating and administering advising policies and procedures.
  • Demonstrated knowledge of Microsoft Office Suite and comfortable working in an environment focused on continuous improvement and innovation.
  • Experience in problem solving, who can take initiative and set priorities, while being flexible.
  • Ability to develop action plans to meet goals; establishes milestones and timetables.
  • Experience in documenting activities and tracks progress.
  • Experience in leading by example in communicating, participating and encouraging support of the institution’s sustainability programs.
  • Experience in demonstrating sensitivity to needs of a diverse student population 
  • Experience in working collaboratively with a broad and diverse range of colleagues, constituents and students

Working Environment

  • Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work
  • Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds
  • Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts. 

Department Statement

The Herberger Institute comprises the School of Art; School of Arts, Media and Engineering; The Sidney Poitier New American Film School; School of Music, Dance and Theatre; The Design School; and the ASU Art Museum. With 130 degree and certificate options, and programs ranked top 20 in art, design, music, theatre, digital culture, film, dance and more, plus a top university art museum, a leading immersive media facility, and national and international partnerships, the Herberger Institute is a powerhouse of art, culture and design. 

Our mission is to position designers, artists, scholars and educators at the center of public life and prepare them to use their creative capacities to advance culture, build community and imaginatively address today’s most pressing challenges.

The vision of the Herberger Institute is to advance the New American University by embedding designers, artists and arts-based inquiry at its core and throughout the communities it serves locally, nationally and internationally. With 7,000+ students, mare than 700 faculty members, and 130 program options, the Herberger Institute is committed to redefining the 21st-century design and arts school.

As part of Arizona State University, the most innovative university in the nation, the Herberger Institute seeks to drive and scale new ways for arts and design to have impact in our world. We invite you to join our work.


  • Creativity as a core 21st-century competency
  • Design and the arts as critical resources for transforming our society
  • Innovation, enterprise and entrepreneurship
  • Interdisciplinary and transdisciplinary collaboration and research
  • Social embeddedness
  • Projecting all voices
  • Excellence

Why work @ASU - https://cfo.asu.edu/why-work-asu
Total compensation at ASU is defined as more than the salary paid for the valuable work performed to support the success of our ASU students. It includes:
  • Salary and wages paid
  • Comprehensive package of affordable benefit plans and programs
  • Access to world-class educational opportunities at deeply discounted rates
  • ASU's total compensation estimator shows the approximate value of your overall compensation

ASU is a diverse enterprise with a wide variety of work and learning modes, locations and a commitment to sustainability, innovation and employee work-life balance. We are determined to maintain our position as an employer of choice in a competitive labor market.
Flexible work options 
  • Alternative work schedules can include four, 10-hour workdays in a workweek; a nine-day, 80-hour schedule over two workweeks for exempt employees only; and staggered start and stop times.
  • Hybrid work is an arrangement where employees spend a minimum of 60% of their regular workweek at their primary ASU work location. Dean or vice president-level approval is required.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU PD at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.