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Client Advocate

Arizona State University

Arizona State University

Phoenix, AZ, USA
Posted on Tuesday, November 14, 2023

Client Advocate


Campus: Downtown Phoenix

Client Advocate

Job Description

The ASU Child Welfare Education Program (CWEP) is recruiting for a full-time, benefits eligible Client Advocate. The post of duty for this person would be either at the West 101 (99th Ave. & McDowell) or Tempe (Southern and Dobson) ASU Child Welfare Education Unit, based on the employee’s preference. Both units are housed in Arizona Department of Child Safety offices. 

Job Family

Student Advancement

Department Name

Center for Child Well being



VP Code


Scope of Search


Grant Funded Position

This is a grant funded position. Continuation is contingent on future grant funding.

Salary Range

$16.83-$21.63 per hour; DOE

Close Date




Essential Duties

The primary responsibilities of the Client Advocate are those involved in supervising family time between parents and their children. The Client Advocate transports children to and from the family time visits, supervises family time using supportive and relational models, coaches and mentors parents in caring for and responding to their children’s needs and attachment cues, and ensures that children’s safety and care-taking needs are met during visits and transport. The Client Advocate also teaches and models these skills and abilities to students including how to support and encourage parents during family time, how to respond in a trauma-responsive way to children’s grief and anxiety before and after family time visits, how to support children and their out-of-home care-givers in the transition between family time visits and their out-of-home care placements, and how to write meaningful and concise case notes about the visits. 

The Client Advocate may also have additional duties including researching and identifying community resources for relative care-givers, families ready for reunification, and children in out-of-home care and providing support to families such as delivering food boxes or bus passes to parents, or helping a parent apply for benefits. Furthermore, the Client Advocate may provide an administrative assistant role including maintaining the vehicle maintenance and mileage logs, caring for the vehicle (taking it for maintenance, getting it washed, ensuring the car seats are clean and sterile), and putting together student training materials.  

The primary roles and responsibilities of the Client Advocate include, but are not limited to:
•    Supervising family time between parents and children 
•    Training students in supervising family time 
•    Transporting children to and from family time 
•    Coaching parents in parenting skills 
•    Identifying and referring families to community-based supports and resources 
•    Writing case notes 
•    Training students on identifying applicable resources for families 
•    Performing administrative support duties 

Minimum Qualifications

Bachelor's degree in Behavioral Science or related field AND one year experience working with children and their families; OR, Five years social work or related experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

  • Evidence in have a BSW degree from an accredited program.
  • Experience as a case aide/parent aide in a child welfare agency. (2 years)
  • Demonstrated knowledge of child development and parenting skills.
  • Demonstrated knowledge of current Arizona Department of Child Safety policies and procedures applicable to case aide duties.
  • Experience with Microsoft Applications (MS Word) and DCS CHILDS program.
  • Evidence of effective communication skills.
  • Evidence of a valid Level 1 AZ DPS Fingerprint Card.

Working Environment

  • Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work. 
  • Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds
  • Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts
  • Ability to clearly communicate to perform essential functions

Department Statement

The Center for Child Well-Being is a research and training center affiliated with the College of Public Service and Community Solutions at Arizona State University. Through the Center, faculty researchers and students support, sustain, and improve services to children and families. This commitment is achieved through study of emerging best practices, evaluation focused on system improvement, and infusion of learning to build capacity and knowledge within the field of child welfare and child well-being.

Child Welfare Education Program (CWEP)
The Child Welfare Education Program at ASU is a collaborative effort between Arizona State University, School of Social Work and the Arizona Department of Child Safety. The program is grant-funded by federal Title IV-E training funds. The mission of the program is to prepare Social Work students to empower families and promote the safety, permanency, and well-being of the children involved in Arizona's public child welfare system.    

The goals of the program are to 1) facilitate students' development of culturally responsive and socially just critical decision-making capacities, 2) instill in students frameworks for viewing both problems and collaborative solution-seeking through trauma-informed, relationally-based, and resiliency theories, and 3) teach engagement, assessment, and intervention skills specific to case management with vulnerable children and families.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/relocation-services.

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.