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Public Services Specialist

Arizona State University

Arizona State University

Tempe, AZ, USA
Posted on Wednesday, November 15, 2023

Public Services Specialist


Campus: Tempe

Public Services Specialist

Job Description

The ASU Library seeks a Public Services Specialist to provide excellent customer service at both the Music Library and the Design and the Arts Library on the Tempe campus. The Public Services Specialist will split their time evenly between the Music Library and the Design and the Arts Library, assisting both locations with day-to-day services and projects. The Specialist supports ASU and community patrons through reference, circulation, technical, and directional assistance, utilizing resources in all formats provided by the ASU Library. The Specialist will also interpret, advise, and enforce ASU Library and university policies while using interpersonal and communication skills to interact effectively with the public and co-workers.  The position is expected to assist in training, hiring, and monitoring the workflow of student employees and may participate in building management including opening and closing, safety and security, maintenance and supply requests, and monitoring student code of conduct compliance.  As an integral part of Public Services, the Specialist may support the needs of other library locations, assist with Ask a Librarian virtual reference, and provide other interdepartmental support as needed.

Job Family

Library & Museum

Department Name

Public Services



VP Code


Scope of Search


Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$42,000 per year

Close Date




Essential Duties

Customer service:

  • Provide circulation and fulfillment services, including check-out / check-in, loan policy   , holds, course resources, billing policies and procedures.
  • Provide intermediate subject-based reference, especially in subjects relating to music, arts, and design.
  • Provide information and referral services to patrons, combining a wide range of library and information sources in a variety of formats, as well as giving directional assistance for the ASU Library and campus. 
  • Resolve and answer routine requests and interpret ASU Library / University policy and practice for library patrons.
  • Provide basic troubleshooting of computer, printing and other technology needs.
  • Communicates with a diverse population

 Carry out fulfillment duties, including but not limited to:  
  • Process resource requests (e.g. holds, recalls). 
  • Monitor materials on hold for library users. 
  • Run and process system-generated material status lists.
  • Resolve various circulation issues 
  • Coordinate periodical, serial, and other collections at both library locations
  • Maintain several large databases on a personal computer
●Resolve conflicts and address emergencies; refer to supervisor and/or ASU Police as appropriate.
●May assist with training and oversight of student employees.
●May assist with other projects or departmental functions as necessary. 

Minimum Qualifications

Associate’s degree AND one (1) year prior customer service experience OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

  • Demonstrated knowledge with library practices, policies, and procedures.
  • Experience using Microsoft Office Suite, Google Drive applications, Adobe Acrobat, and employee communication software (e.g. Slack, Zoom).
  • Evidence of effective communication.
  • Experience in fields relating to music, design, and/or the arts. 
  • Experience with customer service principles, methods, and practices. 
  • Demonstrated knowledge of the concepts of equity, diversity, and inclusion.
  • Demonstrated knowledge of the concepts of sustainable practices.

Working Environment

  • Activities are performed in an environmentally controlled office setting subject to extended periods of sitting and/or standing.
  • Exposure to dust and other airborne materials.
  • Utilize computer, phone, and various technologies (Google Workspace, Microsoft Office Suite, Slack,Zoom, etc.), office equipment (copier, printer, scanner, etc.).
  • May oversee various projects within the library involving handling, sorting, shelving or relocation of physical materials.
  • Responsible for oversight of building security, maintenance issues, and compliance with university policy in absence of direct supervisor.
  • May work alternate hours, including nights and/or weekends, as needed.

Work Schedule
Fall/Spring/ - Monday - Friday 9:00am to 6:00pm 
Summer & Intersession– Monday- Friday 8:00 am to 5:00 pm 
Some flexibility may be occasionally needed to assist with weekend or evening hours    

Department Statement

A center of energy, imagination and innovation, the ASU Library is home to nine library facilities across five ASU campus locations – providing students and faculty access to millions of information resources, learning assets, world-class collections, outstanding study spaces, advanced data centers and a suite of makerspaces. Serving as a critical gateway to ASU’s research and knowledge enterprise, the ASU Library works to collaborate, educate and innovate across disciplines, communities and technologies, while leveraging key research, learning and engagement opportunities that are unique to ASU. A strong supporter of student success and a critical partner in realizing the New American University mission of access, excellence and impact, the ASU Library is a space of potentiality, out of which many futures can be built and of which none are excluded. More information about the library can be found at lib.asu.edu

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU PD at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.