Manager Learning Services
Arizona State University
Manager Learning Services
Campus: Downtown Phoenix
Manager Public Services
Within the Public Services Division, the Public Services Manager supports student success and instructional activities and contributes to a library environment that encourages research, collaboration, inquiry, and study. Under administrative direction, manages and supervises activities and operations associated with circulation/fulfillment, information/reference, technical/mechanical, and directional assistance at ASU Library locations; ensures excellence in customer service at all service points. Advises library users on ASU Library policies; interprets and enforces library and university policies and procedures. Directly supervises staff: hires, trains, coaches, schedules, and evaluates. Oversees building management, including open/close, safety/security, maintenance, and student code of conduct. Participates in library-wide policy-making and developing and evaluating services aligning with ASU Library strategic goals.
Library & Museum
VP/EXEC VICE PROV DPC
Scope of Search
Grant Funded Position
This is not a grant funded position and is not contingent on future grant funding.
$52,621-$55,000 per year; DOE
• Responsible for managing and supervising all daily operations of Public Services personnel and building activities at the Downtown Phoenix campus Library.
• Personnel management
o Recruit and onboard new employees; coach, mentor, and develop staff; plan, organize, prioritize, and schedule staff work.
o Evaluate, enhance, and implement practices that create an inclusive environment to support diversity, safety, and environmental consciousness throughout the University.
o Lead employees using the University’s performance management tools. Provide regular feedback throughout the year.
• Coordinate and ensure the provision of excellent customer service.
o Provide an excellent customer service experience and provide / oversee training of all staff and student employees on customer service orientation.
o Communicate expertise in circulation / fulfillment, information / reference, technical / mechanical and directional information to all library stakeholders.
o Work side-by-side with employees during unexpected surges in building use or employee absences.
• Monitor and address building activities and needs.
o Report building maintenance issues, interacting with ASU Facilities Management as needed.
o Ensure that the library is secure and the Library’s Code of Conduct is followed, interacting with ASU Police and other ASU offices as needed.
o Coordinate staff to address building needs for all operational hours.
• Work collaboratively with ASU Library Public Services Managers to complete projects and design a service model that connects our researchers and learners with the resources and services they need to succeed.
• Connect with other units on the Downtown Phoenix campus to partner in on-campus activities.
• Advise university and community users in matters of library policies and procedures.
• Participate in library-wide policy-making and developing and evaluating services aligning with the ASU Library Strategic Goals.
• Couple knowledge of library services and standards with cross-departmental collaborations to interpret and/or recommend changes to policies and procedures to improve efficiency and service.
• Strive to support library learning spaces and services that are welcoming, safe, and inclusive for all members of the ASU Community.
Bachelor's degree AND five (5) years of related administrative experience including two (2) years of supervisory experience; OR, Nine (9) years of related administrative experience including two (2) years of supervisory experience;OR,Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
- Demonstrated knowledge of management and supervisory principles and practices.
- Demonstrated knowledge of library practices, policies, and procedures.
- Demonstrated knowledge of research databases, LibGuides usage, and Library of Congress Classification System.
- Experience in using integrated library systems (e.g. ExLibris Alma).
- Experience in using Microsoft Office Suite, Google Drive applications, and employee communication software (e.g., Slack, Zoom).
- Evidence of effective communication.
- Experience in customer service principles, methods, and practices.
- Demonstrated knowledge of the concepts of equity, diversity, and inclusion.
- Demonstrated knowledge of the concepts of sustainable practices.
- Activities are performed in an environmentally controlled office setting subject to extended periods of sitting and/or standing.
- Exposure to dust and other airborne materials.
- Utilize computer, phone, and various technologies (Google Workspace, Microsoft Office Suite, Slack, Zoom, etc.), office equipment (copier, printer, scanner, etc.).
- May oversee various projects within the library involving handling, sorting, shelving or relocation of physical materials.
- Responsible for oversight of building security, maintenance issues, and compliance with university policy in absence of direct supervisor.•May work alternate hours, including nights and/or weekends, as needed.
Fall and Winter semester - Monday to Friday 9am - 6pm
Summer semester and Intersession- Monday to Friday 8:30am - 5pm
A center of energy, imagination and innovation, the ASU Library is home to nine library facilities across five ASU campus locations – providing students and faculty access to millions of information resources, learning assets, world-class collections, outstanding study spaces, advanced data centers and a suite of makerspaces. Serving as a critical gateway to ASU’s research and knowledge enterprise, the ASU Library works to collaborate, educate and innovate across disciplines, communities and technologies, while leveraging key research, learning and engagement opportunities that are unique to ASU. A strong supporter of student success and a critical partner in realizing the New American University mission of access, excellence and impact, the ASU Library is a space of potentiality, out of which many futures can be built and of which none are excluded. More information about the library can be found at lib.asu.edu.
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.
ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco
Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.
Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.
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Employment Verification Statement
ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.
Background Check Statement
ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.
Instructions to Apply
Application deadline is 3:00PM Arizona time on the date indicated.
Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.
Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.
ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.
Only electronic applications are accepted for this position.
IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.