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Ticket Office Assistant Manager

Arizona State University

Arizona State University

Tempe, AZ, USA
Posted on Wednesday, April 24, 2024

Ticket Office Assistant Manager

100812BR

Campus: Tempe

Ticket Office Asst Manager

Job Description

Under general direction of the Assistant Athletic Director of Athletics Ticket Office, assists in planning, organizing and controlling the operations of a central ticket office. Supervises employees on a daily basis. Adheres to NCAA and conference rules and regulations, as well as the policies and procedures of the department, the university and the Arizona Board of Regents.

Job Family

Theatrical & Public Events

Department Name

SDA Ticket Operations

Full-Time/Part-Time

Full-Time

VP Code

ICA

Scope of Search

Open

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

Depends on Experience

Close Date

03-May-2024

Category

02

Essential Duties

  • Assist in the day to day operations of the ticket operations unit.
  • Provide customer service to all constituents, through in-bound calls, out-bound calls, emails and day of game sales.
  • Supervise, train and schedule 10-20 part-time staff and student workers.
  • Assist in the management and maintenance of ticketing system databases, including Ticketmaster, Account Manager, and Fanuser.
  • Manage game day operations of selected ASU athletic events and provide assistance in other assigned sports, including post-game summaries including attendance and sales reports.
  • Assist with the season ticket renewal process for all ticketed events.
  • Build season, events and individual games utilizing Ticketmaster software.
  • Oversee student ticketing for all sports.
  • Assume office management responsibilities in Director’s absence; performs students and part-time staff’s jobs in their absence.
  • Recommend new or revised department policies and procedures; coordinates and implements improved changes in policies and procedures affecting the Ticket Office; assists in updating policy and procedure manual.
  • Assist with customer service special needs or difficult work activities of students and part-time staff or other staff members; evaluates and resolves problems presented by Ticket Office staff.
  • Apply functional knowledge to analyze and respond to matters requiring comprehensive knowledge of policies and department procedures; authorizes exceptions to policies within defined limits.
  • Assist in setting prices for various activities and events.
  • Train students and part-time staff in customer service, ticketing system (e.g., data entry, ticket printing), balancing ticket sales, phone sales and various clerical duties.
  • Accumulate and tabulate hours of part-time employees (e.g., students, ancillaries, temporary employees) and reports to departmental payroll representative.
  • Recommend organizational adjustments to efficiently and effectively accomplish assigned objectives for Ticket Office operation.
  • Interact with departmental business office, priority ticketing, marketing/promotions and event management to accomplish ticket operation objectives.
  • Assist in ensuring reliability and accuracy of ticketing database.
  • Complies with all NCAA, conference and Arizona State University rules, regulations and policies.
  • Other duties as assigned.

Minimum Qualifications

Five years of related ticket office experience which includes one year supervisory experience; OR, Associate's degree in Business Administration or related field AND three years of ticket office experience which includes one year supervisory experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

  • Evidence of a Bachelor’s degree in a related field and two (2) years’ experience working in a ticket office which includes one year experience in a university athletic ticket office.
  • Evidence of experience with ticketing system databases; preferably Ticketmaster, Account Manager, and TM Entry.
  • Evidence of ticket office experience working in a Division 1 university or professional athletics environment.
  • Demonstrated knowledge of ticketing office operations.
  • Demonstrated knowledge of supervisory practices and principles.
  • Evidence of effective communication skills.
  • Evidence of experience in organizing work for oneself and others.
  • Evidence of experience in stimulating changes in individual, institutional, and corporate behaviors to create a more sustainable environment.
  • Experience leading by example in communicating, participating and encouraging support of employer's sustainability programs.

Working Environment

  • Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse
  • Required to stand for varying lengths of time and walk moderate distances to perform work
  • Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds
  • Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts
  • Clearly communicate to perform essential functions
  • Travel to and from events as well as to post-season events with assigned sports

Department Statement

The Sun Devil Athletics (SDA) programs are elite, high profile Division I programs. By definition, Division I programs are the "best of the best" and the ladder by which athletes ascend to the world of professional sports and international competitions, such as the Olympics and World Cup. Moreover, Arizona State University and SDA compete in the Pac-12 conference.

The vision of SDA is to be a comprehensive perennial top ten NCAA Division I athletics program that empowers Sun Devils to maximize human potential and make a positive impact on our university, community and the world.

The mission of SDA is to provide opportunities for student-athletes to achieve at the highest levels of both academic and athletic excellence, thereby providing them with opportunities for personal growth, offering a unifying force to the campus community, and creating a source of pride among and support from the external constituencies of the university. SDA promotes identity, inclusion and expression to build a strong Sun Devil Community reflective of ASU’s charter.

SDA affirms ASU’s commitment to equal employment and is fully committed to the principles of student-athlete welfare, institutional control, gender equity and inclusion, ethnic diversity, and sportsmanship. This commitment includes creating an environment where student-athletes contribute to a winning tradition while enhancing the campus and local community and competing in a program having integrity and high ethical standards. SDA is committed to a leadership role within the university, community, and the nation.

SDA is committed to recruit, retain and develop a gender equitable, inclusive and diversified workforce.

ASU offers up to 24 hours of professional development opportunities per year and a competitive benefits package, which includes paid vacation and holidays, health insurance, free mental health resources, employee discounts and more. In particular, ASU offers a generous tuition discount for employees, their spouses, dependents and retirees. Working in SDA also provides unique access to sporting events and athletic-related discounts.

For more information on ASU benefits, please visit http://cfo.asu.edu/hr-benefitsenrollment.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

To be considered, your application must include the following:

Cover letter
Resume/CV
Three professional references (personal references are not accepted)

Please include all employment information in month and year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.