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Program Manager-Financial Aid and Scholarships

Arizona State University

Arizona State University

Accounting & Finance, Operations
West Valley City, UT, USA · Valley, NE, USA
Posted on Thursday, June 13, 2024

Program Manager-Financial Aid and Scholarships


Campus: West Valley

Program Manager

Job Description

The New College of Interdisciplinary Arts and Sciences at the ASU West Valley campus is seeking a Program Manager focused on financial aid and scholarships to be a part of our undergraduate services recruitment and retention teams. This position counsels and confers with both current and prospective students within various programs of study; and provides financial guidance and understanding around procedures, policies, processes, technical guidance and problem resolution around building viable financial plans and support for the cost of attendance at Arizona State University, New College and the West Valley campus. This position is located at ASU’s West Valley campus in Glendale, AZ with a Monday through Friday 8 am to 5 pm schedule including some nights and weekends as needed for special events.

Job Family


Department Name

Student Success



VP Code


Scope of Search


Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$48,000 - $52,000 per year; DOE

Close Date




Essential Duties

  • Assists undergraduate students with financial aid and scholarship support as they persist through their academic career.
  • Counsels and confers with students providing financial and scholarship procedures, policies, goals and objectives, technical guidance and problem-resolution
  • Directs students to appropriate units for further guidance as needed
  • Provides support at student orientation, Sun Devil Days, Experience ASU, and other university, high school and community college events as appropriate
  • Builds rapport and supports students holistically through their transition to the university and beyond
  • Completes call/email campaigns to targeted groups as assigned
  • Holds financial and scholarship appointments with prospective and current students through an online scheduling system.
  • Liaisons with students and faculty, financial aid, and other campus resources to remove barriers for our currently enrolled undergraduate students
  • Demonstrates emotional intelligence, good judgment, and critical thinking in all interactions, projects, and duties as assigned
  • Assists in the identification of target groups in consultation with recruitment and retention teams for additional financial and scholarship outreach and support
  • Assists in the collaboration with other colleges and central university offices to ensure a coordinated approach to student recruitment and retention activities
  • Assists with review of college student support initiatives to ensure student, faculty and administration needs are met
  • Assists with the development of goals and objectives for the unit, in support of the college strategic plan
  • Maintains student records on various databases, creates and provides reports
  • Provides contact point for enrolled and prospective student information
  • Attends and participates in staff meetings, professional development seminars and other student support-related meetings
  • Implements student recruitment initiatives and participates in the evaluation of such initiatives
  • Assists in providing cross-training to program staff as required
  • Works with peer mentors directly and collaborates to intervene with at-risk students
  • Other duties as assigned

Minimum Qualifications

Bachelor's degree in a related field AND five years administrative/coordination experience; OR, Master's degree in field appropriate to area of assignment AND three years administrative/coordination experience; OR Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

  • Experience in a higher education environment
  • Experience working with student financial aid and scholarships
  • Experience in customer service or equivalent
  • Experience in retention, recruitment, or effective engagement strategies
  • Experience in organizing and prioritizing work activities
  • Experience in establishing and maintaining rapport and/or effective working relationships
  • Evidence of effective, professional communication
  • Experience in the use of personal computers and related software
  • Demonstrated knowledge of organizational practices
  • Experience in the use of Salesforce, Canvas, or other CRM software and Learning Management Systems
  • Evidence of applied skills in critical thinking, emotional intelligence, and appropriate judgment
  • Experience in emotional intelligence, judgment, and critical thinking.
  • Ability to quickly build effective rapport with prospective and current students, and their families.
  • Experience in adapting and shifting priorities, quickly and effectively as required.
  • Ability to identify opportunities and take initiative to execute as appropriate.

Working Environment

  • Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work.
  • Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds
  • Regular activities require the ability to quickly change priorities which may include and/or are subject to resolution of conflicts
  • Ability to clearly communicate to perform essential functions
  • Regular use of standard office equipment including, but not limited to computer workstation/laptop (keyboard, monitor, mouse), printer, fax, calculator, copier, telephone and associated computer/technology peripherals

Department Statement

Bringing together the best of both a small-college experience with its close personal relationships and a top-tier research university with its cutting-edge research faculty ASU is New College of Interdisciplinary Arts and Sciences located at the beautiful West campus is nationally unique. Working across old disciplinary boundaries, our faculty produces innovative research, not just report on it. We take our students with us on this fascinating journey, which provides extraordinary opportunities for growth and exciting ways to shape your future.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU PD at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.