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Program Coordinator

Arizona State University

Arizona State University

Administration, Operations
West Valley City, UT, USA · Valley, NE, USA
Posted on Wednesday, July 3, 2024

Program Coordinator


Campus: West Valley

Program Coordinator

Job Description

The Program Coordinator performs a variety of duties related to the support of the Academic Support Network’s (ASN) Writing Center and Graduate Writing Center and works from the West Valley campus. This position works collaboratively with a cross-campus workgroup and campus-specific team to provide direct supervision to assigned student staff, including but not limited to hiring, training, evaluating, and managing schedules. This position will assist in the creation and delivery of training content for ASN’s student staff. This position is also responsible for assisting in the deployment of ASN’s 24/7 learning support model. This position will support student staff involvement in ASN's 24/7 platform. This position will work with assigned staff to provide support for the adoption of ASN’s 24/7 model. This position participates in Work+ training for professional staff, mentors ASN’s working learners in Work+, and assists in the evaluation of ASN’s working learners according to Work+ guidelines. The Program Coordinator will be under the direct supervision of the ASN Program Manager for the Writing Center and Graduate Writing Center. University College values the employee experience; as a result, University College will engage employees in active collaboration to discuss the design of work, workspaces, and tools to improve the quality of their own workspaces.

Job Family

Business Operations

Department Name

Academic Support Network West



VP Code


Scope of Search


Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$43,888 per year

Close Date




Essential Duties

  • ​​​​​​Responsible for recruiting, hiring, training, supervising, scheduling, and evaluating assigned staff, which may include student and professional staff
  • Work collaboratively in a campus-specific team to provide support for the unit’s delivery of all services
  • Work in a shared supervision model to manage the supervision and day-to-day functions of the Writing Center and Graduate Writing Center Programs, which includes but is not limited to:
    • Training new and current student staff
    • Creating and managing student staff schedules
    • Evaluating student staff performance and providing feedback
    • Helping to resolve issues amongst student staff and/or users
    • Assisting with the scheduling and presentation of student employee training, meetings, and workshops
    • Supporting University College’s Work+ by engaging in all aspects of the designed program including, but not limited to, mentorship, reflective practices, professional development and evaluation of working learners, and use of digital portfolios
    • Monitoring and assessing staff through one-on-one meetings and providing staff with direction and strategies on how to become more effective in their position
  • Design and facilitate workshops for faculty, staff, and student audiences
  • Help student staff develop materials for ASN’s 24/7 academic support model
  • Participate in the design process to design services to support learners at scale using design thinking, analytics, automation, and intelligent systems.
  • Contribute to University College initiatives to improve employee engagement in the design of work, workplace, tools, and processes such that we improve the quality of the employee experience and satisfaction with their work.
  • Ensure the success of ASN’s 24/7 academic support model by monitoring student staff participation, providing ongoing feedback, and marketing resources to the ASU community.
  • Assist with the coordination and presentation of bi-weekly staff meetings and training workshops.
  • Assist with coordinating marketing events to promote services
  • Serve on department committee and represent ASU and ASN at events as needed
  • Respond to student questions and concerns
  • Other duties as assigned

Minimum Qualifications

Bachelor's degree in field appropriate to area of assignment AND two years administrative/coordinator program experience; OR, Six years of progressively responsible administrative/coordinator program experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

  • Evidence of a degree in English or any other degree program relevant to the area of responsibilities
  • Demonstrated knowledge of writing center theory and pedagogy
  • Experience working with different genres of writing
  • Experience collaborating with faculty, staff, and/or community members
  • Demonstrated knowledge of theories of English Language Learning/Second Language Writing
  • Demonstrated knowledge of writing principles
  • Experience developing and giving presentations
  • Experience tutoring or teaching
  • Experience using technology such as Canvas, Zoom, Slack, Tutortrac, Google Suite, Microsoft Office, and/or other web applications
  • Supervisory experience
  • Evidence of effective communication skills
  • Experience working collaboratively on a team

Working Environment

  • Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse;
  • Required to stand for varying lengths of time and walk moderate distances to perform work.
  • Occasional bending, reaching, lifting, pushing, and pulling up to 25 pounds.
  • Regular activities require the ability to quickly change priorities, which may include and/or are subject to the resolution of conflicts.
  • Ability to clearly communicate to perform essential functions.

Department Statement

Academic Support Network (ASN) is one unit with one shared vision distributed across Arizona State University’s (ASU) campuses and online. Using a peer-to-peer academic network, ASN supports undergraduate and graduate students. Furthermore, ASN peer staff collaborates with students to develop shared learning experiences to enhance success. ASN is committed to advancing social justice by creating inclusive spaces for learners, providing ongoing professional development to professional and student staff, and engaging in a continual examination of our policies and practices. ASU is measured not by whom it excludes but by whom it includes, and ASN is committed to supporting the charter by helping all learners succeed. Furthermore, ASN collaborates with faculty members to develop shared learning experiences to enhance student success.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU PD at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.