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Student Support Specialist

Arizona State University

Arizona State University

Customer Service
Tempe, AZ, USA
Posted on Wednesday, July 3, 2024

Student Support Specialist


Campus: Tempe

Student Support Specialist

Job Description

Are you passionate about making a meaningful impact in higher education? The School of Geographical Sciences and Urban Planning (SGSUP) is seeking a dedicated Student Support Specialist to champion the academic journey of our graduate students. In this role, you will administer the graduate admissions process, from preparing applications for review to assisting incoming students with enrollment and orientation. Collaborating with the graduate services support team, you will also devise and implement student recruitment plans, leveraging your creativity to attract top students.

Your responsibilities will encompass a wide range of tasks, including supporting marketing efforts, advising prospective students, and maintaining regular communication with students and faculty. Additionally, you will play a crucial role in managing inquiries, maintaining accurate program information, and providing academic advising to support student success.

If you are passionate about guiding students to success, thrive in a dynamic environment, and are eager to contribute to the advancement of geographical sciences and urban planning, join us at SGSUP. Apply now and become a key player in shaping the future of our graduate programs!

Job Family

Advising & Admissions

Department Name

School of Geog Sci & Urban Pln



VP Code


Scope of Search


Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$42,000 - $48,000 per year; DOE

Close Date




Essential Duties

  • Administers the graduate admissions process, including preparing application materials for review.
  • Assists incoming graduate students with enrollment, orientation, and required tasks.
  • Develops and implements student recruitment plans with the graduate support team.
  • Supports marketing efforts for the school’s graduate programs.
  • Advises prospective students throughout the application process.
  • Monitors and follows up on pending applications.
  • Supports the development, marketing, and management of accelerated programs while coordinating with undergraduate advisors.
  • Maintains regular communication with graduate students and faculty.
  • Supports the SGSUP’s annual award application process.
  • Manages inquiries in Salesforce related to recruiting, admissions, academics, and other areas.
  • Assists in maintaining accurate program information in marketing materials, handbooks, and webpages.
  • Provides individual and group academic advising to support student success.
  • Assists in planning, marketing, staging, and tracking attendance for events.
  • Reviews and approves graduate Plans of Study submissions.
  • Monitors student progress and supports milestone reviews and defenses.
  • Advises current students on academic policies, procedures, and programs.
  • Maintains databases, prepares reports, and conducts basic data pulls for enrollment reports, schedules, and assessment data.
  • Performs additional duties as assigned to meet departmental needs and ensure operational continuity.

Minimum Qualifications

Bachelor's degree in field appropriate to area of assignment AND one year of administrative and appropriate program experience; OR, Five years of progressively responsible administrative and appropriate program experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

  • Experience in basic project management.
  • Experience in organizing resources and establish priorities effectively.
  • Experience in planning, organizing, and coordinating activities.
  • Experience or background in providing comprehensive support to students, preferably within a higher education setting.
  • Experience in using personal computers and related software applications.
  • Experience in the field of higher education.
  • Experience in providing academic advising to prospective and current students, guiding them through program requirements and assisting them in making informed decisions.
  • Experience assisting with student recruitment, preparing applications, and admissions materials.
  • Experience with student information systems such as PeopleSoft, student degree auditing reports like iPOS and DARS, and Salesforce.
  • Evidence of effective management of shifting priorities and deadlines.
  • Experience in developing and maintaining professional relationships within team environments.
  • Experience handling tasks requiring meticulous attention to detail and confidentiality.
  • Evidence of effective communication skills.
  • Experience in supporting marketing efforts and conducting outreach activities to promote graduate programs and attract prospective students.
  • Experience in computer programs, including internet navigation and Microsoft Office applications such as Word, Excel, Access, PowerPoint, and Outlook.

Working Environment

  • Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse.
  • Required to stand for varying lengths of time and walk moderate distances to perform work.
  • Frequent bending, reaching, lifting, pushing, and pulling up to twenty-five pounds.
  • Regular activities require the ability to quickly change priorities which may include and/or are subject to resolution of conflicts.
  • Communicate to perform essential functions.
  • Regular use of standard office equipment including, but not limited to computer workstation/laptop (keyboard, monitor, mouse), printer, fax, calculator, copier, telephone, and associated computer/technology peripherals.

Department Statement

SGSUP is an academic unit within the division of Social Sciences in The College of Liberal Arts and Sciences (The College). SGSUP has a large research portfolio spanning a broad range of sponsors. The College is the largest college at ASU and is organized in a divisional structure comprised of the Humanities, Natural Sciences, and Social Sciences. The atmosphere is collegial, priorities are fluid and demands for assistance come from many directions. This position provides an opportunity to exercise initiative, work with very diverse populations and enhance leadership skills.

The College offers the greatest choice and diversity of studies of any school at Arizona State University, the largest public university in the United States. In addition to top academic programs, award-winning faculty, and state-of-the-art lab and research facilities, The College offers unique opportunities to explore a vast spectrum of academic disciplines - from science and math to languages and philosophy - that few other colleges and universities can provide. The College has 90+ undergraduate majors and 140+ graduate degrees housed in 23 interdisciplinary schools and departments. The College is redefining liberal arts and sciences education for the 21st century.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU PD at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.