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Program Manager for Online Study Hub

Arizona State University

Arizona State University

Tempe, AZ, USA
Posted on Thursday, July 4, 2024

Program Manager for Online Study Hub


Campus: Tempe

Program Manager

Job Description

The Program Manager performs a variety of duties to assist in the coordination of the Academic Support Network’s (ASN) Online Study Hub (OSH), which consists of digital peer communities, tutorbots, and a YouTube channel--all designed to provide online academic support to students. This position works primarily at the Tempe campus but with periodic travel to Downtown Phoenix, Polytechnic, and West campuses under the direct supervision of the Associate Director of ASN. This position requires the Program Manager to work in a cross-campus team environment not only with student staff, professional staff, and faculty but also with other ASN professional staff and the services they provide. This position works collaboratively with the ASN Team on all aspects of the Online Study Hub (OSH) initiative including, but not limited to, the hiring, training, supervising, evaluation, and ongoing development of student employees; evaluating, marketing, and developing program area; creating and managing budgets and schedules; using data to make recommendations to direct supervisor and ASN Director; overall strategic planning; content curation; and innovation testing. The Program Manager will serve as liaison to college partners to promote and discuss the OSH platform benefits for student use and potential growth. This position participates in Work+ training for professional staff, mentors ASN’s working learners in Work+, and assists in evaluating ASN’s working learners according to Work+ guidelines. University College (UC) will engage employees in active collaboration to discuss the design of work, workspaces, and tools to improve the quality of their workspaces.

Additionally, this position is funded in whole or part by sources other than general operating appropriations appropriate and may terminate when funding is no longer available.

Job Family


Department Name

Academic Support Network Tempe



VP Code


Scope of Search


Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$53,350 per year

Close Date




Essential Duties

  • Hire, train, supervise, and evaluate professional staff member
  • Assist with recruitment, hiring, selection, training, scheduling, and evaluating of student employees
  • Work with ASN Management Team to evaluate the effectiveness of program
  • Ensure the success of ASN’s OSH academic support model by monitoring student staff participation, providing ongoing feedback, and marketing resources to the ASU community
  • Manage the operations and development of ASN’s OSH, including, but not limited to, reporting, content development and curation, platform operations, promotion, proposals for funding and/or funding continuation from potential sources
  • Participate in the design process to create services that support learners at scale using design thinking, analytics, automation, and intelligent systems
  • Contribute to University College initiatives to improve employee engagement in the design of work, workplace, tools, and processes such that we improve the quality of employee experience and satisfaction with their work
  • Assist in developing curricula to train student employees
  • Assist with the development and presentation of bi-weekly staff meetings and workshops
  • Assist with creating, organizing, and maintaining administrative documents
  • Maintain Canvas sites, YouTube channel, tutorbots, and digital peer community channels
  • Coordinate with technology partners for OSH program processes and improvement
  • Experiment with technologies (e.g., generative AI, digital peer community platforms, etc.) and test OSH new features to continue program innovation
  • Work with faculty and student staff to curate, assess, and develop materials for ASN’s OSH
  • Respond to faculty, staff, and student questions and concerns
  • Perform administrative functions such as tracking utilization of services, maintaining and cleaning data, preparing data reports on a semester-by-semester basis, assessing the program, as well as creating, managing, and tracking budget expenditures for the program
  • Serve on various ASN Committees
  • Represent ASN at events and meetings
  • Other duties as assigned

Minimum Qualifications

Bachelor's degree in a related field AND five years administrative/coordination experience; OR, Master's degree in field appropriate to area of assignment AND three years administrative/coordination experience; OR Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

  • Evidence of effective communication skills
  • Experience supervising others
  • Experience teaching or tutoring
  • Experience using technology such as student tracking systems, Canvas, Google Suite, Microsoft Office, InScribe, Miro, Monday.com, Zoom and/or other web applications
  • Experience with generative AI tools
  • Experience in project management
  • Experience in developing and presenting workshops and training
  • Experience working collaboratively on a team
  • Experience in analysis, management, and reporting of data

Working Environment

  • Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse.
  • Required to stand for varying lengths of time and walk moderate distances to perform work.
  • Occasional bending, reaching, lifting, pushing, and pulling up to 25 pounds.
  • Regular activities require the ability to quickly change priorities, which may include and/or are subject to the resolution of conflicts.
  • Ability to clearly communicate to perform essential functions.
  • Some evenings and occasional weekends may be required based on the needs of the unit

Department Statement

Academic Support Network (ASN) is located on four campuses and online, which provides a dynamic, supportive learning environment for freshmen to doctoral students by offering a dual-modality model that allows students to access services either in person or online or through our 24/7 academic support model. ASN uses a peer-to-peer model and hires ASU students who participate in an intensive, ongoing training program certified by the College Reading and Learning Association. Programs include subject tutoring centers, undergraduate and graduate writing tutoring centers, Supplemental Instruction, and success programs. ASN offers review sessions, writing workshops, Success in Graduate Writing Camps, and Dissertation Writing Camps. ASN embraces a culture of passion (Hungry), awareness of others (Smart), and modesty (Humble). ASN consists of dedicated professional staff members and over 350 student staff devoted to student success. ASN employs ASU undergraduate and graduate students as desk aides, shift managers, subject area tutors, writing tutors, graduate writing tutors, lead tutors, and Supplemental Instruction leaders. As a part of University College, ASN embraces a culture of innovation through technology and creative problem-solving. For more information, please visit the ASN website at http://tutoring.asu.edu.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU PD at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.