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Tech Support Analyst Associate -On Call Position

Arizona State University

Arizona State University

IT, Customer Service
Tempe, AZ, USA
Posted on Tuesday, July 9, 2024

Tech Support Analyst Associate -On Call Position

102341BR

Campus: Tempe

Tech Support Analyst Assoc

Job Description

The Tech Support Analyst Associate will assist in providing technical hardware/software support such as configuration, installation, and troubleshooting. Event monitoring of ASU athletic events will also be performed by the Tech Support Analyst Associate. Reports to the Tech Support Analyst Principal. Employees must adhere to NCAA and conference rules and regulations, as well as the policies and procedures of the department, the university and the Arizona Board of Regents.

Please note: This is an "on-call" position

Job Family

Information Technology

Department Name

SDA Administration

Full-Time/Part-Time

PRN

VP Code

ICA

Scope of Search

Open

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$23.35 per hour

Close Date

15-July-2024

Category

01

Essential Duties

  • Responds to routine user questions on operation of computer hardware and software and media equipment.
  • Identifies causes of problems when hardware and software are not operating properly and takes appropriate action.
  • Repairs or resolves common problems and refers unusual or complex problems to vendors, contractors, or others in the university.
  • Installs/delivers and sets up computer hardware and software and media equipment.
  • Tests newly set up equipment to assure that it works according to specifications.
  • Maintains computer and media equipment, especially shared-use and public-site equipment: cleans equipment, replaces worn-out or missing parts, restores files, settings, and software to pre-established standards, etc.
  • Installs upgrades to hardware or software.
  • Develops and delivers instructional short courses on the use of supported technology products.
  • Operates computing and media equipment to perform routine functions such as file backups, event videotaping, data entry, server account maintenance, report generations, etc.
  • Maintains records and supplies associated with assignments.
  • Collaborates and teams with others on a variety of projects related to the basic assignment.

Minimum Qualifications

Associates degree in technology or related field AND one year experience providing information technology services; OR, three years’ experience providing information technology services; OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved. Certificates from recognized programs that indicate mastery of tools and techniques relevant to the assignment may substitute for up to six months of experience.

Desired Qualifications

  • Evidence of Bachelor's degree in Computer Science or related field
  • Experience with ServiceNow
  • Able to install, maintain, and troubleshoot applications on both Windows and Apple devices.
  • Skills within the Office 365 Environment especially Power tools such as Power Automate, Power Apps, and PowerBI.
  • Working knowledge of Windows 10.
  • Hands-on experience with MacOS.
  • Familiarity with computing, networking, and mobile devices.

Working Environment

  • Activities are performed in an environmentally controlled facility and/or outdoors possibly in extreme weather conditions.
  • Subject to extended periods of sitting, standing, and walking moderate distances.
  • Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds.
  • Schedules may include occasional nights, weekends, and holidays.
  • Occasionally exposed to moving mechanical parts.
  • Occasional driving needed within the Phoenix area to perform errands.
  • Valid driver’s license to be shown at the time of interview.
  • May be required to drive.

Department Statement

The Sun Devil Athletics (SDA) programs are elite, high profile Division I programs. By definition, Division I programs are the "best of the best" and the ladder by which athletes ascend to the world of professional sports and international competitions, such as the Olympics and World Cup.

The vision of SDA is to be a comprehensive perennial top ten NCAA Division I athletics program that empowers Sun Devils to maximize human potential and make a positive impact on our university, community and the world.

The mission of SDA is to provide opportunities for student-athletes to achieve at the highest levels of both academic and athletic excellence, thereby providing them with opportunities for personal growth, offering a unifying force to the campus community, and creating a source of pride among and support from the external constituencies of the university. SDA promotes identity, inclusion and expression to build a strong Sun Devil Community reflective of ASU’s charter.

SDA affirms ASU’s commitment to equal employment and is fully committed to the principles of student-athlete welfare, competing with integrity, gender equity and inclusion, ethnic diversity, and sportsmanship. This commitment includes creating an environment where student-athletes contribute to a winning tradition while enhancing the campus and local community and competing in a program having integrity and high ethical standards. SDA is committed to a leadership role within the university, community, the conference, and the nation.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU PD at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

To be considered, your application must include the following:

  • Cover letter
  • Resume/CV
  • Three professional references (personal references are not accepted)


Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.