Graduate Programs Support Services Program Manager

102587BR

Campus: Tempe

Grad Prg Support Svcs Prg Mgr

Job Description

The W. P. Carey School of Business is hiring a Graduate Programs Support Services Program Manager for the Full-time MBA program. The program manager coordinates and manages graduate business programs, including event and program management, daily operations, and student retention strategies under the guidance of the Associate Director. You will join a high-performing team of professionals in a position that cultivates the development, implementation, and evaluation of support services and events designed to ensure student academic success and engagement.

The Full-time MBA program manager will serve as one of the first points of contact for two cohorts totaling approximately 120 students. This program is based on the Tempe campus. The program manager is highly student-facing, as Full-time MBA students are on campus daily and are highly interactive with their Program Operations team. Nearly half of the Full-time MBA student population is international, hailing from 20+ countries, so sensitivity to and appreciation of various cultural backgrounds is a must.

This position requires someone who can demonstrate a level of high quality and detailed work and manage many administrative tasks while maintaining a professional presence. The program manager must be aware of and responsive to student's needs and concerns in a service-oriented work environment with an elevated level of professional communication and confidentiality. He/she should demonstrate ownership and the ability to work independently on many aspects of the Full-time MBA program. This position is part of the larger Program Operations team working together to provide the best customer service necessary to build and maintain strong relationships with graduate students and internal customers. The primary responsibilities of this position include graduate student support, large and small-scale event coordination, administration and tracking of student progress, faculty support, and execution of communications and daily operations of the academic program. Management and support of various stakeholders such as executive mentors and graduate assistants is also required.

With a flexible schedule to meet your work/life balance needs and those of your program, including a hybrid remote option, the Full-time MBA program manager is responsible for executing program strategies, advising domestic and international graduate business students, tracking academic progress, working with academic schedules, faculty collaboration, budget oversight, processing expenses and disbursements in accordance with the program budget, event execution, project management, academic calendar planning, and being a leader among the Program Operations team.

If you enjoy helping others succeed in a higher education environment, value a team-based approach, and appreciate variety in the work you do, this may be the role for you. Opportunities such as occasionally traveling to support short international courses, taking advantage of professional development, and expanding your network at ASU are available.

Job Family

Academic Assessment

Department Name

WPC GPO Dean

Full-Time/Part-Time

Full-Time

VP Code

EXEC VP/PROVOST

Scope of Search

Open

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

Depends on experience

Close Date

16-July-2024

Category

02

Essential Duties

• Assists with the development and management of program budgets in collaboration with direct supervisor, including management of program expenditures and requests, and preparing disbursement requests, proposals, and approvals, where appropriate.
• Assists with surveys and tracks academic progress, maintaining detailed records.
• Complies with and monitors applicable school and ASU policies and procedures. Assists students with the resolution of program-related issues.
• Conducts in-class announcements and office hours.
• Develops, oversees, and reports work plans in accordance with established unit and program objectives and funding limitations.
• Gathers information, prepares and assists with reviewing administrative reports, and makes recommendations for future efforts.
• Manages and implements support and academic guidance to ensure student success (including orientation, academic and engagement events, iPOS and CPT trainings, and graduation).
• Manages and/or implements various student communications such as organizing events and speaker series and creates targeted newsletters.
• Manages academic advising to support student success and ensure that the program curriculum is completed and academic policies are adhered to. Communicates with students to resolve higher-level, program-related issues. Conducts advising for students facing academic discontinuation or dismissals.
• Manages the Executive Connections program, providing onboarding and ongoing support for 40+ executive mentors, and working closely with the Executive Connections faculty lead to plan and execute events throughout the year.
• Manages the relationship with academic department staff, faculty director(s), and program faculty to ensure appropriate administrative support is provided and that the faculty are involved and listened to.
• May hire, train, and supervise assigned student employees or graduate assistants for student support activities.
• Represents the college and Graduate Programs Office and serves on various department and university committees. Serves as a representative of the school at state, regional, and national organizations and committees as assigned.
• Works collaboratively with student leaders to plan and execute programmatic and club events.
• Works closely with admissions and recruitment leadership and recruiters on new student communication and issues, ensuring a smooth transition from admitted to current student.
• May assist the Recruiting and Admissions unit with the facilitation of recruiting events and various information sessions.
• Works with the academic department staff, program faculty and director to plan, implement, and evaluate the student experience.

Minimum Qualifications

Bachelor's degree in a field appropriate to the area of assignment and five (5) years of related experience; OR, nine (9) years of related experience OR, Any equivalent combination of experience, and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

• Evidence of a Master’s Degree in business, education, or a related field.
• Experience within a higher education environment in the following areas: student advising, business and curriculum processes, and student engagement activities.
• Evidence of effective communication skills, including delivering presentations in a group setting.
• Experience in work that requires attention to detail and exposure to confidential records.
• Experience supporting a diverse student population.
• Experience with Microsoft Office applications (i.e., Outlook, Word, Excel, Access, PowerPoint).
• Demonstrated knowledge of student information systems (Peoplesoft); online e-Education platform (Canvas).
• Experience with basic project management and event planning.
• Experience composing, editing, and proofreading written materials.
• Evidence of consistent, positive performance evaluations.
• Supervisory experience (can include student employees).

Working Environment

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse (75%); required to stand for varying lengths of time and walk moderate distances to perform work (10%)
• Frequent bending, reaching, lifting, pushing, and pulling up to 25 pounds (15%)
• Regular activities require the ability to quickly change priorities, which may include and/or are subject to the resolution of conflicts
• Ability to clearly communicate to perform essential functions.
• Regular use of standard office equipment including, but not limited to: computer workstation/laptop (keyboard, monitor, mouse), printer, fax, calculator, copier, telephone, and associated computer/technology peripheral.

Days and Schedule: The typical work schedule is Monday - Friday, 8:00 am - 5:00 pm, with some evenings and weekends required (based on program schedule and needs). Flexible work options, ranging from alternate work schedules to hybrid remote work schedules, will be available after a brief onboarding period (subject to approvals per ASU policy).

Department Statement

The W. P. Carey School of Business at Arizona State University is the largest business school in the United States with more than 20,000 students and 120,000+ alumni worldwide. From our world-renowned faculty representing six continents to thousands of outstanding students who join us every year, the W. P. Carey School welcomes diversity and encourages global thinking.

The W. P. Carey School is internationally recognized for its leadership in business education, groundbreaking research and innovation, and renowned faculty, making us one of the top-ranked business schools in the country.

W. P. Carey prides itself on being a place “where business is personal.” Business is personal means that kindness, courtesy, and respect lead our actions. We care for each other and support one another. We’re proud of that commitment, and look forward to it shaping your experience at W. P. Carey. Learn more at wpcarey.asu.edu.

All we do at ASU is guided and inspired by the University Charter, which reads:

ASU is a comprehensive public research university, measured not by whom it excludes, but by whom it includes and how they succeed; advancing research and discovery of public value; and assuming fundamental responsibility for the economic, social, cultural and overall health of the communities it serves.

The W. P. Carey School of Business values our cultural and intellectual diversity and continually strives to foster a welcoming and inclusive environment.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

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Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.