Visitor Services Coordinator

103083BR

Off-Campus: Scottsdale

Coordinator

Job Description

EdPlus at ASU is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Want to know more about working at EdPlus? Click here!

EdPlus at ASU is seeking a highly reliable, motivated, positive, friendly, helpful, professional, and energetic Visitor Services Coordinator. Under general direction of the Director of Meetings and Events, this position serves as the initial point of contact for all guests and staff visiting the EdPlus office. This part time position will be job-shared with another coordinator.

Essential Duties

• Staffs the reception desk & lobby area ensuring it is covered at all times.
• Greets guests and staff, offering assistance with directions, meetings and arrival notifications as needed.
• Ensures all meeting space and conference rooms including the EdPlus Café are ready to always receive visitors, along with light cleaning duties.
• Maintains digital wall monitor with updated welcome messages and other general information.
• Oversees the scheduling of all EdPlus conference and meetings space and updates the daily schedules located at each individual conference room.
• Manages distribution of mail, including internal campus mail, USPS mail and other shipments and deliveries.
• Updates Google Drive documents on a daily basis.
• Serves as back up for all visitor preparation including but not limited to agenda and visitor biography preparation, other supporting documents and assists with food and beverage coordination.
• Manages inventory of visitor collateral and meeting & office supplies.
• Assists in ordering supplies and basic food and beverages for the office.
• Attentive on emails and instant messaging channels.
• Maintains EdPlus staff contact information for use in email distribution lists, staff directories, newsletters, and websites.
• Assists with the management of the EdPlus staff identification cards and department parking passes.
• Supports and exemplifies the EdPlus culture tenets.
• Assumes or coordinates other duties or projects as assigned or directed.

Minimum Qualifications
Bachelor's degree in a field appropriate to the area of assignment AND three (3) years of related experience; OR, Any equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved.


Desired Qualifications

• Evidence of a Bachelor's degree or higher in a related field.
• Demonstrated knowledge of high-level customer service principles.
• Experience in understanding and solving problems.
• Evidence of excellent communication skills
• Experience in hospitality industry.
• Experience in a higher education environment.
• Demonstrated knowledge of basic computer programs and web browsers, including Microsoft Office Suite, Keynote, PowerPoint, Email, Google docs, and Internet Explorer.
• Experience in identifying problem sources and methods of solutions in order to resolve visitor inquiries and concerns in a timely manner.
• Experience in multi-tasking with high attention to detail.
• Experience in operating standard business equipment.
• Experience in being flexible and adjust as needed to ensure professionalism.
• Experience with strong organization and time management skills.
• Evidence of being highly reliable.

EdPlus at ASU

ASU offers a total compensation package that includes valuable employee benefits. Click Here to explore options.

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
• Discounts

Job Family

Generic

Department Name

EdPlus Dean's Office Admin

Full-Time/Part-Time

Part-Time

VP Code

EdPlus at ASU

Scope of Search

Open

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$20.19 - $26 per hour; DOE

Close Date

08-August-2024

Category

02

Essential Duties

Please see above.

Minimum Qualifications

Bachelor's degree in a field appropriate to the area of assignment AND three (3) years of related experience; OR, Any equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

Please see above.

Working Environment

EdPlus at ASU is located at SkySong, the ASU Scottsdale Innovation Center. The center houses a diverse business community that links technology, research, education and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

• Activities are primarily performed in a regular, climate-controlled office setting subject to extended periods of sitting or standing.
• Expected work schedule is 8:00am – 5:00pm on Monday, Thursday & every other Friday.
• Daily use of desktop or laptop computer is required.
• Ability to clearly communicate to perform essential duties.

Department Statement

EdPlus defines itself through a culture of curiosity, risk-taking and refusing to accept the status quo. As a central enterprise unit for ASU focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education, our commitments support the university charter. ASU is a national service university and aspires to accelerate positive social outcomes through the seamless integration of cutting-edge technological innovation and scalability.

EdPlus employees are valued, respected, and encouraged to be their unique selves. We are committed to diversity, equity, inclusion, and belonging in everything we do. We know that our ability to deliver high-quality services and educational experiences is strengthened by the diversity of our employees. Our innovative culture drives outcomes through serving learners, achieving milestones, striving for excellence, solving problems, feeling a sense of urgency, and being bold.

EdPlus at ASU

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU PD at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume and cover letter should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Applicant must be eligible to work in the United States; EdPlus at ASU will not be a sponsor for this position.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.