Systems Support Analyst Sr (IT)

103243BR

Campus: Tempe

Systems Support Analyst Sr(IT)

Job Description

At the Herberger Institute for Design and the Arts, creativity is at our core. We are a resourceful IT team that achieves great results through a team first attitude, and we believe in fostering a collaborative environment that encourages innovation and efficiency. This role offers the successful candidate a comprehensive spectrum of IT experience, engaging with cutting-edge technology in a creative academic setting.

The System Support Analyst Sr (IT) is responsible for maintaining a high degree of technical knowledge and expertise on various technology products. This role involves managing and troubleshooting complex IT environments, collaborating with cross-functional teams, act as the lead tier 2 escalation technician, and working closely with vendors and contractors to ensure the proper configuration and functionality of equipment. The successful candidate will have the opportunity to work with both MacOS and Windows environments, deploying software applications using JAMF and SCCM. This position requires a proactive approach to problem-solving, a commitment to maintaining high standards of security and compliance, and the ability to streamline processes through automation.

Job Family

Information Technology

Department Name

Herberger Institute IT

Full-Time/Part-Time

Full-Time

VP Code

EXEC VP/PROVOST

Scope of Search

Open

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$55,100 - $58,000 per year; DOE

Close Date

15-August-2024

Category

02

Essential Duties

• Act as the lead technician for escalated tier 2 technology issues from the help desk.
• Maintain a high degree of technical knowledge and expertise on one or more technology products through research, personal use, vendor presentations, and training.
• Utilize Active Directory, Group Policy, Intune, MECM/SCCM, JAMF Pro and other tools.
• Work with the ASU Networking team to troubleshoot issues related to the ASU Network
• Use networking technologies including vlans, IP subnetting, and wireless to efficiently work with dedicated network teams to resolve user facing issues.
• Troubleshoot hardware and software problems with endpoint technologies like AR/VR, server applications, printers/copier combo devices, and 3d printers/large format printing.
• Work with vendors and 3rd party contractors to ensure to proper configuration and working state of equipment
• Collaborate and team with others on a variety of technology and technology support projects.
• Package and deploy software applications using JAMF for macOS environments.
• Create, test, and deploy software packages via SCCM for Windows environments.
• Ensure compatibility and compliance with enterprise standards for all software packages.
• Configure and manage JAMF and SCCM environments, ensuring optimal performance and reliability.
• Monitor and troubleshoot deployment issues, resolving them promptly to minimize downtime.
• Maintain detailed documentation of processes, configurations, and system changes.
• Streamline software deployment workflows and reduce manual intervention through automation.
• Ensure all software packages meet security guidelines and compliance standards.

Minimum Qualifications

Desired Qualifications

• Experience installing, configuring, imaging, maintaining and troubleshooting Windows, MacOS, and other operating systems
• Experience with packaging software for deployment in JAMF and SCCM.
• Experience using most of the following deployment systems and tools: (SCCM, JAMF, Active Directory, and Group Policy)
• Knowledge of system encryption for laptops, desktops or mobile devices using Bitlocker, and FileVault for MacOS
• Knowledge of Power Automate, Python, PowerShell or other scripting languages.
• Experience with a variety of standard computer software including Microsoft Office O365, Acrobat, Adobe Creative Cloud
• Project management experience (i.e., organize and schedule tasks, prioritize)
• Supervisory experience
• Experience troubleshooting TCP/IP Errors, ability to use NSLookup, IPConfig, NETStat, and tools like Infoblox.
• Knowledge resolving hardware and software problems; identifying problem sources and methods of solution
• Evidence of effective communication skills
• Experience in providing exemplary customer service support to VIP clients
• Knowledgeable with Adobe CS, ProTools, Media Composer, Resolve, VR technology, VR networking, and other film/audio production technologies
• Familiar with server administration and maintenance.
• Knowledgeable with AV systems and engineering virtual reality headsets.
• Familiar with assessing security management of equipment.
• Ability to identify procurement needs for software licensing management.

Working Environment

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, standing and walking;
• Frequent physical demands may include stooping, bending, crawling under/around objects, reaching, lifting and pushing objects of varying weights up to 50 pounds;
• Regularly required to work in cramped and enclosed areas and exposure to variations in temperature when deploying equipment.
• Regular review of completed tasks.

Department Statement

The Herberger Institute comprises the School of Art; School of Arts, Media and Engineering; The Sidney Poitier New American Film School; School of Music, Dance and Theatre; The Design School; and the ASU Art Museum. With 130 degree and certificate options, and programs ranked top 20 in art, design, music, theatre, digital culture, film, dance and more, plus a top university art museum, a leading immersive media facility, and national and international partnerships, the Herberger Institute is a powerhouse of art, culture and design.

Our mission is to position designers, artists, scholars and educators at the center of public life and prepare them to use their creative capacities to advance culture, build community and imaginatively address today’s most pressing challenges.

The vision of the Herberger Institute is to advance the New American University by embedding designers, artists and arts-based inquiry at its core and throughout the communities it serves locally, nationally and internationally. With 7,000+ students, more than 700 faculty members, and 130 program options, the Herberger Institute is committed to redefining the 21st-century design and arts school.

As part of Arizona State University, the most innovative university in the nation, the Herberger Institute seeks to drive and scale new ways for arts and design to have impact in our world. We invite you to join our work.

Values:
• Creativity as a core 21st-century competency
• Design and the arts as critical resources for transforming our society
• Innovation, enterprise and entrepreneurship
• Interdisciplinary and transdisciplinary collaboration and research
• Social embeddedness
• Projecting all voices
• Excellence
https://herbergerinstitute.asu.edu/

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Total compensation at ASU is defined as more than the salary paid for the valuable work performed to support the success of our ASU students. It includes:
• Salary and wages paid
• Comprehensive package of affordable benefit plans and programs
• Access to world-class educational opportunities at deeply discounted rates
• ASU's total compensation estimator shows the approximate value of your overall compensation


ASU is a diverse enterprise with a wide variety of work and learning modes, locations and a commitment to sustainability, innovation and employee work-life balance. We are determined to maintain our position as an employer of choice in a competitive labor market.
Flexible work options
• Alternative work schedules can include four, 10-hour workdays in a workweek; a nine-day, 80-hour schedule over two workweeks for exempt employees only; and staggered start and stop times.
• Hybrid work is an arrangement where employees spend a minimum of 60% of their regular workweek at their primary ASU work location. Dean or vice president-level approval is required.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

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ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.