Executive Director, Technology Shared Service

104106BR

Campus: Tempe

Exec Director

Job Description

Can you see yourself using your leadership and technology skills to enable dreams of an education and changing lives for generations to come? If so, join Enterprise Technology at Arizona State University as our Executive Director of Technology Shared Service and help shape the future of higher education and learning. We’re seeking a dynamic, data-driven leader to step into this highly visible role and provide strategic guidance to optimize service delivery solutions that further enable faculty, researchers, and staff to fully focus on their core mission. This role reports directly into the Deputy Chief Information Officer, Operational Excellence & Digital Transformation.

As with everyone on the Enterprise Technology team, our intentional focus on diversity, equity, inclusion and belonging as well as culture and communications are core responsibilities in this role. With an increased emphasis on authenticity, compassion, and inclusivity, this position strives to embody and advance our Enterprise Technology Positive Core.

Job Family

Generic

Department Name

Office of the CIO

Full-Time/Part-Time

Full-Time

VP Code

ASU Enterprise Technology

Scope of Search

Open

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$170,000 - $187,000 per year; DOE

Close Date

03-September-2024 is the initial close date. Applications will continue to be accepted and reviewed each week until the job is closed.

Category

04

Essential Duties

• Develop and execute a strategic plan for Technology Shared Services in alignment with ASU’s charter and Enterprise Technology’s strategic priorities including Generative AI based on a shared vision centered around outcomes, stakeholder engagement, execution, and delivery
• Provide inspirational leadership and coaching to a team of technologists responsible for delivering and supporting a wide range of services including collaboration tools, communication platforms, Mergers & Acquisitions, vendor relationship management, as well as other service delivery functions
• Foster a culture of collaboration, empowerment, continuous improvement, continuous learning, and accountability toward developing a high-performing team
• Build and nurture strong relationships with key stakeholders, including executives, and technology partners across the university to become a trusted partner
• Develop and implement strategies using industry-proven methodologies and best practices for service ownership and service delivery
• Establish and monitor metrics to track performance, identify strategic and tactical opportunities, and to inform decision making
• Drive strategic direction of a large software and tools portfolio including planning, optimizing value, budget allocation and cost containment, and risk mitigation with supporting business acumen
• Navigate leadership in a matrix organization while diplomatically driving ruthless prioritization
• Bring enthusiasm, creativity, and a purpose-driven approach
• Take responsibility for fostering culture, advancing our values, and championing engagement in all its forms -- collaborating across our teams as well as participating in ET/ASU events and programs
• Demonstrate commitment to valuing diversity and contributing to an inclusive working and learning environment

Minimum Qualifications

Masters degree in a field appropriate to the area of assignment, and eight (8) years of related administrative experience which includes five (5) years of supervisory experience; OR, any equivalent combination of education and/or experience from which comparable knowledge, skills, and abilities have been achieved.

Desired Qualifications

• Experience leading from the front in a dynamic technology organization
• 15+ years of progressive leadership experience in technology with a strong focus on service delivery and operations
• Strong technical acumen with 8+ years directly responsible for building and delivering technology solutions
• Effectively and regularly communicates and collaborates with cross-functional teams both inside and outside of a technology organization
• Ability to navigate ambiguity with stakeholders and technology teams from concept to execution through to implementation
• Willingness to dive into the work, when needed, to demonstrate how work is done to assist in driving initiatives to completion
• Has a growth mindset and embraces continuous improvement whether refining current frameworks or implementing a new approach
• Proactively identifies and communicates critical risks to leadership
• Fosters a safe psychological space for all teammates where everyone can thrive
• Ability to stimulate changes in individual, institutional, and corporate behaviors to create a more sustainable environment

Working Environment

• Activities are primarily performed in a regular, climate-controlled office setting subject to extended periods of being stationary and moving between office spaces.
• Position requires use of computer (desktop and/or laptop, keyboard, mouse).
• Regular activities require ability to quickly change priorities.
• Ability to clearly communicate and use a diversity of technologies to communicate with the broader team.

Department Statement

Enterprise Technology (ET) embraces its role as both an enabler and catalyst for advancing the vision and work of the New American University. We are a values-driven organization. Our commitments are reflected in all of the work we do in pursuit of operational excellence, the experience and delight of our community, and our strategic and innovation initiatives. Applicants must be eligible to work in the United States.
Join the team that sparks human-centered innovation

ET is a rapidly reconfigurable and entrepreneurial organization at ASU that prioritizes and
executes to meet the needs of our community of learners, faculty, researchers and staff. Our
work emphasizes autonomy, flexibility and distributed decision-making to leverage the strengths of individuals. Together, we embrace a culture that nurtures, engages and embraces diverse voices with a shared lens of positive community impact and expanded opportunities for collaboration.

Why join us?

Mission oriented. Everything we do is to advance ASU’s charter -- measuring who we include and how they succeed. We are staunch champions of learner success and put people first.

Flexibility. Our flexible work environment allows employees to explore opportunities with their supervisor beyond the traditional work schedule. Opportunities include hybrid work where staff are in person three days per week.

Culture forward. We embrace a Positive Core culture: Belonging, Relational, Authentic, Visionary and Empowered. The ET fabric weaves together diversity, equity and inclusion applied in our daily work and interactions.

Scale of impact. Our work changes the world. With 180k+ learners, faculty, researchers and staff, working with ET means you have the capacity to improve many lives and entire communities.

World-class, low cost education. Our professional development is built in! ET encourages staff to seek additional certificates and degrees via ASU’s top ranked programs with major tuition breaks.

Exposure to industry giants. ET partners with Amazon, Apple, Cox, Verizon, Salesforce, Alteryx and a diversity of technology companies to enhance our innovations and deepen their impact.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU PD at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.