Academic Success Advisor

104218BR

Campus: Downtown Phoenix

Academic Success Advisor

Job Description

The College of Health Solutions is recruiting an engaged higher education professional to join us as an Academic Success Advisor. This position will provide advisement support for undergraduate students on the Downtown Phoenix campus. This position is a key contributor to promoting and supporting student retention and graduation and will support students in making timely progress toward a degree through a range of in-person and online academic counseling and support strategies. They will work collaboratively with staff, faculty, and units within the College of Health Solutions as well as across the university to provide comprehensive student support. This position will utilize advising strategy/theory and technology-based support tools to further support student success.

The College of Health Solutions is committed to creating a positive culture of inclusion, wellness, and employee engagement. We exemplify this through our Staff Success Hub, whose Council membership is open to all CHS staff. The Council gives staff a voice in decision-making at the college level and reflects the college leadership’s commitment to attracting, developing, and retaining the best, most diverse talent in a safe and inclusive environment.

Job Family

Advising & Admissions

Department Name

CHS Student Success Hub

Full-Time/Part-Time

Full-Time

VP Code

VP/EXEC VICE PROV DPC

Scope of Search

Open

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$47,000 - $50,000 per year; DOE

Close Date

12-September- 2024

Category

02

Essential Duties

• Academic Success Advisors in the College of Health Solutions provide individual and group academic advising and/or interact with students in support of academic success.
• Works closely and collaboratively with students, faculty, and staff within CHS and across university units to support academic success. This includes our Student Engagement and Retention Team to personalize and customize student support strategies.
• Monitors student academic progress and program effectiveness using a variety of technology-based tools (such as degree progress, customer relationship management, and analytics software/tools), and the application of retention focused strategies, and relevant advising/student development/engagement theories.
• Maintains an openness to new and developing tools utilized across the University to aid in student support and service.
• Able to learn and use multiple systems (such as student record databases, customer relationship management systems, degree progress tools, appointment systems, analytics software/tools).
• Shares feedback and insight regarding technology systems and their daily use.
• Utilizes collegial interpersonal skills and an ability to communicate effectively in person, writing, and by phone; establishes and maintains effective professional working relationships.
• Proactively monitors student academic performance; addresses, responds to, and works to resolve student concerns, questions, or issues; collaborates closely with students to identify all academic options including, but not limited to: degrees, tutoring, counseling, career services, success coaches, extracurricular activities, study abroad program(s), research, and internships; supports and provides counsel to students in selection of options best suited to the student's goals, interests, and skills.
• Acts as a college/department/school representative to current and prospective students, faculty, staff, and external groups on issues related to academic success; attends and/or presents at orientation or recruiting events/activities/workshops.
• Works to ensure ongoing satisfaction for students with their program and degree progress, provides follow up to ensure satisfaction with and effectiveness of services.
• Regularly monitors assessment resources to refine and build effective practices.
• Possesses a clear understanding of the larger picture of the college and/or departmental processes and expectations around the utilization of these tools and how they impact student experience.
• Escalates/redirects urgent or conflicting requests.
• Recognizes complex issues and alerts leadership; may provide suggestions in response.
• Assists with the coordination of academic success program or advising policy development and implementation. Other duties as assigned.

Minimum Qualifications

Bachelor’s degree AND one (1) year or more previous experience in one or more of the following: advising, student recruitment/retention or related student services utilizing a proactive and innovative approach which results in demonstrated outcomes in retention, graduation, and academic planning; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

• Evidence of a Master's degree in education/higher education, student personnel administration, student affairs, or closely related field.
• Experience working in academic advising for higher education.
• Experience offering a high level of customer service that prioritizes the success of a student in their approach to academic advising.
• Experience working with undergraduate students and providing student success services; knowledge of student development theory.
• Experience in rapidly adapting and effectively utilizing new technology, practices, policies and methods.
• Experience with Microsoft Office applications (i.e., Word, Excel, Outlook, and PowerPoint).
• Experience using ASU technology to facilitate advising including DARS, PeopleSoft, Retention Dashboard, Salesforce, eAdvisor and critical tracking tools.
• Demonstrated knowledge of ASU's academic structure and organization; academic programs, colleges, and departments university wide.
• Experience designing presentation materials.
• Experience giving oral presentations in group settings.
• Demonstrated knowledge of ASU's Downtown Phoenix campus.

Working Environment

• Use basic math.
• Deliver presentations.
• Activities are performed in an environmentally controlled office setting.
• Required to stand for varying lengths of time and walk moderate distances to perform work.
• Ability to clearly communicate verbally, read, write, see and hear.
• Use office equipment, i.e. printers, copiers, fax machines, telephones, calculator.
• Regular activities require ability to quickly change priorities, may include/subject to resolution of conflicts.
• Use of software/computer equipment for extended periods of time.
• Use critical thinking to make decisions and/or analyze and report data/results of tests conducted.

ASU is a diverse enterprise with a wide variety of work and learning modes, locations and a commitment to sustainability, innovation and employee work-life balance. We are determined to maintain our position as an employer of choice in a competitive labor market.

Flexible work options:
This position is eligible for Hybrid work. This is an arrangement where employees spend a minimum of 60% of their regular workweek at their primary ASU work location.

Department Statement

The College of Health Solutions (CHS) is dedicated to translating scientific advances into practical interventions to improve health outcomes through education, research and service. We equip students with the knowledge and skills to influence healthier lifestyle choices; develop creative interventions to improve the health of people and populations; analyze and translate large amounts of health data into solutions; and maximize the technology, science, business and application of diagnostics. CHS research programs encompass basic, discovery science, clinical trials, intervention science and measurement of health outcomes. CHS takes an interdisciplinary approach to address the complex systems that underpin health problems. The college is highly collaborative, transparent and team-oriented with an organizational structure that includes translational teams, affinity networks and academic programs to improve the health of people and communities.

The current training programs include behavioral health, biomedical diagnostics, biomedical informatics, exercise science, health promotion, health sciences, kinesiology, medical studies, nutrition, population health, science of health care delivery, and speech and hearing science. Our programs are offered at ASU’s Downtown Phoenix, Tempe, Polytechnic, West and Lake Havasu campuses, as well as on Mayo Clinic’s campus in north Phoenix.

For more information about ASU and the College of Health Solutions, visit https://www.asu.edu/about/ and https://chs.asu.edu/

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU PD at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.