Program Aide - DPC

104240BR

Campus: Downtown Phoenix

Program Aide

Job Description

Job Family

Business Operations

Department Name

Academic Support Network DPC

Full-Time/Part-Time

Part-Time

VP Code

EXEC VP/PROVOST

Scope of Search

Open

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$20.00 per hour

Close Date

16-September-2024

Category

01

Essential Duties

• Assist with recruitment, hiring, selection, training, scheduling, and evaluating of student employees
• Work in a shared supervision model to assist with the supervision and management of ASN’sTutoring Centers.
  • Training new and current student staff
  • Creating and managing student staff schedules
  • Evaluating student staff performance and providing feedback
  • Helping to resolve issues amongst student staff and/or users
  • Assisting with the scheduling and presentation of student employee training, meetings, and workshops
  • Support University College’s Work+ by engaging in all aspects of the designed program including, but not limited to, mentorship, reflective practices, professional development and evaluation of working learners, and use of digital portfolios
• Help student staff develop materials for ASN’s 24/7 academic support model
• Participate in the design process to design services to support learners at scale using design thinking, analytics, automation, and intelligent systems.
• Contribute to University College initiatives to improve employee engagement in the design of work, workplace, tools, and processes such that we improve the quality of employee experience and satisfaction with their work.
• Ensure the success of ASN’s 24/7 academic support model by monitoring student staff participation, providing ongoing feedback, and marketing resources to the ASU community.
• Assist with marketing events to promote services
• Respond to faculty, staff, and student questions and concerns
• Assist with maintaining program data
• Assist with creating, organizing, and maintaining administrative documents
• Assist with maintaining Google Sites, Canvas sites, and social media as needed
• Serve on various ASN Committees as needed
• Represent ASN at events
• Respond to student questions and concerns.
• Other duties as assigned

Minimum Qualifications

Desired Qualifications

• Evidence of effective communication skills or any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
• Experience as a tutor, writing tutor, SI Leader, desk aide, or prior experience working in a learning center
• Experience working for ASN preferred
• Supervisory experience
• Experience using technology such as Canvas, Zoom, Slack, TracCloud, Google Suite, Microsoft Office and/or other web applications

Working Environment

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse, which requires standing for varying lengths of time and walking moderate distances to perform work.
• Occasional bending, reaching, lifting, pushing, and pulling up to 25 pounds.
• Regular activities require the ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.
• Ability to clearly communicate to perform essential functions.
• Some evenings and occasional weekends may be required based on the needs of the unit.

Department Statement

Academic Support Network (ASN) is located on four campuses and online, which provides a dynamic, supportive learning environment for freshmen to doctoral students by offering a dual-modality model that allows students to access services either in person or online or through our 24/7 academic support model. ASN uses a peer-to-peer model and hires ASU students who participate in an intensive, ongoing training program certified by the College Reading and Learning Association. Programs include subject tutoring centers, undergraduate and graduate writing tutoring centers, Supplemental Instruction, and success programs. ASN offers review sessions, writing workshops, Success in Graduate Writing Camps, and Dissertation Writing Camps. ASN embraces a culture of passion (Hungry), awareness of others (Smart), and modesty (Humble). ASN consists of dedicated professional staff members and over 350 student staff devoted to student success. ASN employs ASU undergraduate and graduate students as desk aides, shift managers, subject area tutors, writing tutors, graduate writing tutors, lead tutors, and Supplemental Instruction leaders. As a part of University College, ASN embraces a culture of innovation through technology and creative problem-solving. For more information, please visit the ASN website at http://tutoring.asu.edu.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU PD at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.