Manager, UG Poly/Online

104829BR

Campus: Polytechnic

Manager, Academic Advising

Job Description

This position is part of the School of Computing and Augmented Intelligence (SCAI). SCAI is the largest of the Fulton Schools of Engineering with over 12,000 domestic and international students between our Tempe, Polytechnic, West Valley and Online campuses. SCAI Advising staff value a student-centered approach at the heart of everything that we do. Our advising team is a diverse group of dynamic and seasoned individuals highly adept at pivoting to our ever-changing school and student needs

The School of Computing and Augmented Intelligence (SCAI) is seeking an Undergraduate Manager for our Poly/Online Undergraduate Advising team. This position will be 25% academic advising and 75% administrative. The administrative portion of the position will include supervision and professional development of SCAI Undergraduate Academic Success Advisors with various levels of experience. This position will work as part of the Undergraduate leadership team along with the Manager Lead of UG Poly/Online and the Associate Director of Academic Services in SCAI to develop communication strategies for Poly/Online and to make strategic recommendations to support the student advising experience. This position reports to the Manager Lead for UG Poly/Online in our SCAI Advising Polytechnic Office.

Job Family

Advising & Admissions

Department Name

SCAI Software Eng Poly

Full-Time/Part-Time

Full-Time

VP Code

EXEC VP/PROVOST

Scope of Search

Open

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$55,000 - $63,000 per year; DOE

Close Date

04-October-2024

Category

03

Essential Duties

Supervision:

• Responsible for hiring, onboarding, and performance management of designated Academic Success Specialist staff;
• Leads/supervises academic success staff in the provision of academic advising, recruitment/retention, and/or academic program functions for students to ensure needs of students are met for successful completion of program of study;
• Establishes performance goals for staff and monitors progress throughout the year;
• Acts as team leader or senior resource for professional staff;
• Serves as a liaison between undergraduate advising staff and the Manager Lead for UG Poly/Online, Program Chairs, Engineering Dean's Office, and other university student support programs;
• Regularly attends supervisory and HR trainings to ensure effective supervision.

• Assist in developing and implementing recruitment and retention plans.
• Reviews undergraduate standards petitions.
• Provides academic advising and/or interacts with students in support of academic success;
• Works closely and collaboratively with Manager Lead and Chairs and university administrators to implement policies and practices in support of college, department, and university goals;
• Assists in development of academic advising policy;
• Assists in development and implementation of recruitment and retention programs;
• Utilizes a variety of university data and programmatic direction to promote student academic success including eAdvisor, DARS, Peoplesoft, SalesForce, WebXtender, and Analytics;
• Acts as college/department liaison to current and prospective students, faculty, staff, and external groups on issues related to academic success;
• Acts as a college/department liaison to department, college, and university committees on issues related to academic success;
• Responds to student questions, concerns, and escalations;
• Works with students to resolve all issues to ensure ongoing satisfaction with program and successful progress to completion;
• Works collaboratively and collegially with academic units and services throughout the university to facilitate comprehensive student support.

Minimum Qualifications

Master's degree in a related field AND six (6) years of related experience in advising, student recruitment/retention, related student services, teaching in a college/university environment, which includes three (3) years of leading work groups or supervisory experience; OR, Any equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

• Knowledge of management and supervisory principles;
• Experience with staff supervision;
• Experience in higher education undergraduate academic advising, preferred experience working with online populations (4 or more years);
• Experience working with engineering students at the university level;
• Knowledge of ASU, Ira A. Fulton Schools of Engineering;
• Knowledge of current trends and best practices in academic advising;
• Experience in student outreach, recruitment, and retention initiatives;
• Experience in coordinating large scale recruitment and retention events, including designing presentation materials and giving presentations in a variety of group settings;
• Experience in using Microsoft Office applications (Word, Excel, Outlook), Analytics, PeopleSoft, Salesforce, WebXtender, and Degree Audit Systems (DARS);
• Experience interacting with diverse populations;
• Evidence of effective communication skills.

Working Environment

• Activities are primarily performed in a regular, climate controlled office setting subject to extended period of sitting.
• Visual acuity and manual dexterity associated with daily use of desktop computer.
• Bending, stooping, reaching and lifting up to 20 pounds.
• Ability to clearly communicate to perform essential duties.
• Ability to work both independently or within a complex structured team.
• Normally receives no instructions on routine work and general instructions on new assignments with review of completed tasks.
• Exercises judgment within generally defined practices & policies in selecting methods and techniques for obtaining solutions.
• Interact with a diverse set of national and international students and employees

Department Statement

The School of Computing and Augmented Intelligence (SCAI) is the largest school within the Ira A. Fulton Schools of Engineering with locations on the Tempe, Polytechnic and Online campuses. SCAI has a nationally recognized faculty that conducts research, instructs and mentors students, and provides service to the profession and the community. Our degree programs are widely recognized and offer opportunities for students to participate in research. Our research impact encompasses “Computing data into information – secure and affordable, anytime, anywhere”.

The Fulton Schools of Engineering follows a framework of values designed to distinguish our practice and guide daily decisions in our academic, research, corporate engagement and entrepreneurial endeavors. These values influence how we recognize, reward and communicate our achievements. At the Fulton Schools of Engineering, we:

Cultivate excellence
Deliver innovation that matters
Encourage bold thinking
Foster a community of learning and collaboration
Build a foundation for all to be successful

Working at ASU has outstanding benefits that include: health, dental and vision insurance plans; ASI/UA/NAU tuition reduction for the employee and qualified family members; life insurance and disability programs; sick leave and holidays; state and optional retirement plans; access to ASU recreation and cultural activities, and more. To estimate the value of your total compensation, please visit https://cfo.asu.edu/compensation-estimator

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU PD at 480-965-3456.

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Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

Cover Letter

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.