Program Manager, Visits and Events

105131BR

Campus: Downtown Phoenix

Program Manager

Job Description

At Arizona State University, we measure ourselves not by whom we exclude, but rather by whom we include and how they succeed. In Admission Services, we are passionate about helping students find their right university fit and working together as a team to achieve our enrollment goals. Creating an excellent campus visit and event experience helps students fully understand what Arizona State University has to offer and helps them find their right fit.

We know that visiting campus is critical to the process of choosing a university, and the Program Manager, Visits and Events at the Downtown Phoenix Campus is instrumental in creating engaging and informative experiences to help students find their fit. If you are solution-oriented, love helping people, believe in the transformative power of higher education and enjoy working in a fast-paced environment, then you will thrive in Admission Services.

As part of the Recruitment Events & Campus Visits team, the Program Manager works with Admission Services leadership, academic units and university partners to create a unique and engaging visit and event experience for prospective students, families and group visits. Based on the Downtown Phoenix campus, this person should be highly organized and comfortable making decisions and taking ownership of the recruitment experience and providing excellent customer service, including planning, organizing and coordinating activities, functions and programs in accordance with enrollment goals, priorities, time limitations, budget and other specifications.

Job Family

Generic

Department Name

Admission Services

Full-Time/Part-Time

Full-Time

VP Code

EXEC VP/PROVOST

Scope of Search

Open

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$49,000 per year

Close Date

23-October-2024

Category

02

Essential Duties

• Partners with Downtown Phoenix campus leadership and Admission Services leadership to develop a vision for visits and events unique to the Downtown Phoenix campus experience and in accordance with enrollment goals and initiatives.
• Serves as the supervisor for the Admission Services Student Leadership programs at the Downtown Phoenix campus (StART and Devils’ Advocates) and develops training, professional development, membership growth and retention plans for the student programs.
• Creates engaging experiences with student workers and creates connections as a mentor.
• Manages the Future Sun Devil Welcome Center facilities at the Downtown Phoenix campus.
• Facilitates the implementation and evaluation of departmental campus visit programs and events for prospective freshman, transfer, international and graduate students and their families.
• Coordinates, monitors or supervise the activities of subordinates, both student staff and professional staff.
• Coordinates logistics, scheduling, staffing needs and participant communications for both on and off campus visit programs and events.
• Coordinates activities of program with inter-related activities of other programs, departments or staff to ensure optimum efficiency and compliance with appropriate policies, procedures and specifications.
• Assists with the review of communications and collateral as they relate to assigned events (reviewing email and print collateral, initiating RSVP sites, creating confirmation emails, etc. in partnership with a communication manager).
• Acts as main campus contact when Admission Services leadership is not present.
• Collaborates with university staff (both academic and non-academic), outside/community agencies, and students for all campus visit and event processes to facilitate objectives of the program.
• Ensures the goals and objectives for campus visits and events are accomplished in accordance with Admission Services, Academic Enterprise Enrollment and ASU priorities, time limitations and funding limitations.
• Evaluates program effectiveness to develop improved methods; devise evaluation methodology and implementation; analyze results and recommend and/or take appropriate action.
• Develops and recommends new or revised program goals and objectives.
• Incorporates significant events of the different colleges into the campus visits and events programs as well as ensure the dialogue is accurate, current and represents the vision of Arizona State University.
• Prepares proposals and ongoing recommendations to the campus visits and events team.
• Coordinates group visits for the Downtown Phoenix campus.
• Monitors expenditures throughout the year to ensure expenditures are spent efficiently, effectively and appropriately.
• Maintains and administers databases relied upon to create a successful campus visit or event.
• Represent the University through presentations at campus visit and event activities.
• Encourage, develop and maintain effective working relationships with university departments.
• Prepares annual budget proposals and on-going recommendations specific to the campus visit program.
• Responsible for periodic reports to management.
• Trains and evaluates new Downtown Phoenix campus Admission Services recruitment staff on campus visit information including the information session presentation material.
• Assists Downtown Phoenix campus Admission Services staff as needed.
• Maintains a flexible work schedule in order to coordinate and attend evening and weekend events as applicable.

Minimum Qualifications

Bachelor's degree in a related field AND five years administrative/coordination experience; OR, Master's degree in field appropriate to area of assignment AND three years administrative/coordination experience; OR Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

• Experience in planning, coordinating and directing special events.
• Experience utilizing event management software.
• Experience in strategic planning, analyzing and coordinating activities and establishing priorities.
• Experience providing customer assistance and problem solving.
• Experience effectively managing, supervising and evaluating assigned staff.
• Experience in principles, practices and procedures pertaining to transfer and undergraduate admissions.
• Experience in program design and development.
• Knowledge of the principles and practices pertaining to higher education admissions and recruitment.
• Knowledge of the principles and practices pertaining to event management and coordination.
• Knowledge of budgeting and accounting principles.
• Knowledge of basic project management.
• Knowledge of supervisory practices and principles.
• Skill in budget preparation and forecasting.
• Skill in coordinating and prioritizing work and activities of self and others.
• Skill in establishing and maintaining effective working relationships.
• Skill in both verbal and written communication.
• Experience with event planning.
• Public speaking experience.
• Organizational and time management skills.

Working Environment

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work. Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds. Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts. Ability to clearly communicate to perform essential functions. Drives University vehicle and/or cart to campus site. Occasional evening and weekend hours required.

Department Statement

In support of the university’s mission and goals, Academic Enterprise Enrollment creates, promotes and institutionalizes the broadest possible awareness of ASU as the New American University by utilizing a variety of data-informed strategies to enroll a diverse student population representative of the vision of Arizona State University. AEE brings discipline to the formulation of enrollment strategy and the refinement of enrollment processes, and is an effective collaborator with our college and school colleagues and other enrollment partners within the Academic Enterprise, Knowledge Enterprise and Learning Enterprise. AEE is comprised of the following units: Academic Enterprise Communications; Admission Services; Financial Aid and Scholarship Services; University Registrar Service; the Pat Tillman Veterans Center; and the International Student and Scholar Center.

Academic Enterprise Enrollment Core Values:
Make the human connection: We commit to listen, offer empathy and show compassion.
Drive success with teamwork: We solve problems with collaboration and creativity.
Promote a thriving community: we recognize work-life balance and embrace our individual differences.
Go above and beyond: We share our time, talents and expertise to make an impact in all that we do.
See the extraordinary through our efforts: We support those who are pursuing their dreams.

Lead with respect and positive intent in every situation:
We communicate openly, genuinely, and with transparency.
ASU offers an array of employee benefits, including reduced tuition for employees, their spouses and dependents; competitive rates for health and life benefits; a wellness program; disability and leave program; paid holidays; and retirement programs. Visit https://cfo.asu.edu/hr-benefits for further details, as well as https://cfo.asu.edu/hr-applicant for a message to future ASU employees.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU PD at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.