Systems Analyst Senior

105194BR

Campus: Tempe

Systems Analyst Senior

Job Description

We seek a skilled JAMF Administrator to join our IT team. In this role, you will design, implement, and maintain JAMF environments to support Mac and iOS systems that meet organizational needs. You will package software using Autopkg, provide essential device management, deploy software, troubleshoot issues, and assess new technology implementations. Additionally, you will collaborate with the help desk to provide Tier 3 support, enabling them to perform their roles effectively.

We support six schools across multiple locations, including Tempe, downtown Phoenix, Mesa, and our LA campus. We collaborate with creative minds who challenge the norm, pushing us to innovate and think outside the box in our daily operations. As a college with a growing footprint, we’re constantly evolving, offering unique challenges and opportunities to be part of our dynamic expansion.

HIDA IT takes pride in doing it all. From managing our own servers and web applications to automating processes and administering JAMF and MECM environments, we strike the perfect balance between on-premises infrastructure and cloud solutions. This is a collaborative, supportive environment where you can truly grow your skills and make an impact. If you’re looking to advance your career and be part of a team that values professional development, this is the opportunity for you.

Job Family

Information Technology

Department Name

Herberger Institute IT

Full-Time/Part-Time

Full-Time

VP Code

EXEC VP/PROVOST

Scope of Search

Open

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$70,035 - $75,000 per year; DOE

Close Date

22-October-2024

Category

02

Essential Duties

• Lead System Development Projects: Provide leadership for system development projects related to JAMF and macOS management, overseeing analysis, design, implementation, and testing to ensure alignment with organizational needs.
• Technical Expertise: Maintain a high degree of technical knowledge and expertise in JAMF and related technologies through ongoing research, personal use, vendor presentations, and training opportunities.
• User Support and Advocacy: Serve as the primary point of support for the JAMF platform, including training, troubleshooting, and advising users on best practices. Act as an advocate for user needs in discussions with vendors.
• Software Packaging and Automation: Develop, package, and maintain software applications using AutoPkg and other relevant tools to streamline deployment and updates across the organization.
• System Configuration and Maintenance: Configure, install, and upgrade computer hardware and software, ensuring compatibility with existing systems and optimal performance.
• Troubleshooting and Problem Resolution: Identify and resolve hardware and software issues, collaborating with vendors and university resources as necessary to ensure timely resolution.
• Level 3 Help Desk Support: Manage Level 3 help desk tickets, providing advanced technical support to resolve complex issues and assist the help desk team during peak periods, such as start-of-semester and end-of-semester times.
• Collaboration with IT Teams: Coordinate with other IT departments at ASU, including central Enterprise Technology team, to maximize resource efficiency and promote best practices in technology use.
• Process Improvement: Review and analyze existing systems and procedures, applying principles of process reengineering to design and implement more efficient workflows.
• Training and Documentation: Develop and deliver training sessions on JAMF and related technologies, providing personalized instruction as needed. Prepare and update user documentation and manuals, ensuring clear communication of system functionalities.
• Project Planning and Reporting: Prepare project plans that outline objectives, timelines, and resource requirements. Monitor project progress, provide status updates, and adjust as necessary.
• Effective Communication: Establish and maintain effective communication with customers, technology specialists, and vendors regarding service offerings and support.
• Long-Range Planning: Contribute to the development of long-term goals and objectives for IT initiatives, aligning them with the strategic vision of the organization.
• Conduct Research and Special Projects: Undertake special projects and research tasks as directed, contributing to continuous improvement in IT services and support.

Minimum Qualifications

Bachelor's degree in Information Technology or related field AND four (4) years experience providing information technology services; OR, Eight (8) years experience providing related information technology services, OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved. Certificates from recognized programs that indicate mastery tools and techniques relevant to the assignment may substitute for up to six months of experience.

Desired Qualifications

• Advanced Scripting Skills: Proficiency in multiple scripting languages (e.g., Bash, Python, or PowerShell) to automate complex tasks and integrate JAMF with other systems.
• Project Management Experience: Experience leading or managing IT projects related to system migrations, upgrades, or implementations, demonstrating the ability to oversee complex initiatives and coordinate with cross-functional teams.
• Expertise in Automation Solutions: Knowledge of automation frameworks and tools (e.g., ServiceNow or Ansible) to streamline processes and improve efficiency in device management and deployment within the JAMF environment.
• Experience in managing and optimizing JAMF Cloud environments, including implementing cloud-based solutions for device management and deployment, ensuring seamless integration with existing IT infrastructure.
• Evidence in being certified in JAMF 100, 200 and 300 (or equivalent experience), demonstrating advanced knowledge and skills in deploying, configuring, and managing JAMF Pro to optimize macOS and iOS device management.
• Demonstrated knowledge of Automated Software: Understanding of functional automated software and current technological advancements to enhance system performance.
• Technical Proficiency: Familiarity with relevant technology tools to effectively address customer inquiries, recommend configurations, and resolve diverse troubleshooting issues.
• Process Improvement: Knowledge of methods and approaches for process improvement to enhance operational efficiency.
• Instruction and Training Development: Skill in designing and delivering instructional materials and training programs for staff and end-users.
• Problem Resolution: Expertise in identifying and resolving issues related to computer hardware and software products.
• Application Development: Proficient in utilizing applications software to create custom solutions tailored to user needs.
• Relationship Management: Ability to establish and maintain effective working relationships with colleagues and stakeholders.
• Customer Service: Strong communication skills to engage with and assist customers in a positive and professional manner.
• Leadership and Mentorship: Capability to mentor and guide technology staff, fostering professional growth and development.
• Team Collaboration: Proven ability to work effectively in a team-oriented environment, contributing to shared goals and objectives.

Working Environment

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, standing and walking;
• Frequent physical demands may include stooping, bending, crawling under/around objects, reaching, lifting and pushing objects of varying weights up to 50 pounds;
• Regularly required to work in cramped and enclosed areas and exposure to variations in temperature when deploying equipment.
• Regular review of completed tasks.

Department Statement

The Herberger Institute comprises six schools: ASU FIDM; the School of Art; the School of Arts, Media and Engineering; The Design School; The Sidney Poitier New American Film School; and the School of Music, Dance and Theatre; and two museums: ASU Art Museum and the ASU FIDM Museum. With programs ranked top 20 and more than 125 degree and certificate options in art, dance, design, fashion, film, media arts and sciences, and more, plus a top university art museum, a leading immersive media facility, and national and international partnerships, the Herberger Institute is a powerhouse of art, culture and design and a model of inclusive excellence.
Our mission is to position designers, artists, scholars and educators at the center of public life and prepare them to use their creative capacities to advance culture, build community and imaginatively address today’s most pressing challenges.
The vision of the Herberger Institute is to advance the New American University by embedding designers, artists and arts-based inquiry at its core and throughout the communities it serves locally, nationally and internationally. With almost 9,000 students and more than 750 faculty members, the Herberger Institute is committed to redefining the 21st-century design and arts school.
As part of Arizona State University, the most innovative university in the nation, the Herberger Institute seeks to drive and scale new ways for arts and design to have impact in our world. We invite you to join our work.

Values:
• Creativity as a core 21st-century competency
• Design and the arts as critical resources for transforming our society
• Innovation, enterprise and entrepreneurship
• Interdisciplinary and transdisciplinary collaboration and research
• Social embeddedness
• Projecting all voices
• Excellence
https://herbergerinstitute.asu.edu/

Why work @ASU - https://cfo.asu.edu/why-work-asu: Total compensation at ASU is defined as more than the salary paid for the valuable work performed to support the success of our ASU students. It includes:
• Salary and wages paid
• Comprehensive package of affordable benefit plans and programs
• Access to world-class educational opportunities at deeply discounted rates
• ASU's total compensation estimator shows the approximate value of your overall compensation

ASU is a diverse enterprise with a wide variety of work and learning modes, locations and a commitment to sustainability, innovation and employee work-life balance. We are determined to maintain our position as an employer of choice in a competitive labor market.

Flexible work options

• Alternative work schedules can include four, 10-hour workdays in a workweek; a nine-day, 80-hour schedule over two workweeks for exempt employees only; and staggered start and stop times.
• Hybrid work is an arrangement where employees spend a minimum of 60% of their regular workweek at their primary ASU work location. Dean or vice president-level approval is required.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

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Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

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In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU PD at 480-965-3456.

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Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.