Student Support Specialist

105589BR

Campus: Tempe

Student Support Specialist

Job Description

Barrett, The Honors College seeks an enthusiastic and organized Student Support Specialist for a high-volume advising office at the Tempe campus. Being part of the Barrett Advising Office means actively engaging in our mission of supporting honors students at ASU. This role requires exceptional customer service and a positive and professional demeanor while managing the operations of the Barrett Advising Front Desk. The Student Support Specialist will become an expert in honors advising policies, procedures, and goals in order to support student success. This role is seen as the face of the Barrett Advising Office and a key stakeholder in many of the processes associated with Barrett Advising.

Job Family

Advising & Admissions

Department Name

Barrett Honors College

Full-Time/Part-Time

Full-Time

VP Code

EXEC VP/PROVOST

Scope of Search

Open

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$42,016 - $45,000 per year, DOE

Close Date

07-November-2024

Category

01

Essential Duties

• Demonstrates commitment to Barrett, The Honors College mission and values and understands the functions and goals of honors advising, including an understanding of Barrett and ASU academic policies and procedures.
• Coordinates front desk area operations, including in-person visitors and appointment check-ins, phone/email communication, and overseeing budget and office supplies inventory.
• Maintains calendars and oversees appointment scheduling system for advising staff.
• Hires and supervises front desk student workers. Provides ongoing training and guidance for student employees.
• Proficient with technology. Utilizes Microsoft Office (Outlook, Word, Excel, PowerPoint) and Zoom (Video and phone).
• Processes paperwork and online documents (e.g., thesis-related documents, petitions, registration forms) and enters into office systems.
• Oversees processing, printing, and mailing of honors graduation certificates each semester.
• Attends and participates in staff meetings, professional development seminars, and other student support-related meetings. This may include preparing agendas, taking minutes, and being actively engaged.
• Maintains strong positive relations with others in the college and across the university. Works well with others on team projects. Skilled in developing and maintaining effective working relationships.
• Participates in college events.
• Performs other duties as assigned.

Schedule: 8:00 am–5:00 pm, Monday–Friday

Minimum Qualifications

Bachelor's degree in field appropriate to area of assignment AND one year of administrative and appropriate program experience; OR, Five years of progressively responsible administrative and appropriate program experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

• Evidence of effective communication skills
• Experience with strong customer service skills with a willingness to go above and beyond
• Evidence in taking initiative to investigate and resolve problems with guidance of supervisor
• Experience working with technology and software (e.g., PeopleSoft, Salesforce, Microsoft Office)
• Experience in work that requires multi-tasking in a high-volume office with time sensitive projects
• Experience working with confidential data and maintaining confidentiality
• Experience working in a higher education environment, honors experience preferred
  

Working Environment

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse.
• Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds.
• Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.
• Visual acuity and manual dexterity associated with daily use of desktop computer.

Department Statement

Barrett, The Honors College at Arizona State University operates on these core values:
Community and Belonging, Leadership and Agency, Courage and Curiosity.

Our values are the foundation for everything we do to create a welcoming honors college where students from all walks of life can learn, grow and thrive. Where they can belong to a community of high-achieving peers, lead courageously, act with agency and fulfill their intellectual curiosity.

Established in 1988, Barrett Honors College offers the unique opportunities of a selective, four-year residential college with special honors courses, scholarships, study abroad and undergraduate research combined with the resources of one of the largest and most innovative public universities.

Barrett Honors College serves more than 7,000 students on all four ASU campuses– Downtown Phoenix, Tempe, Polytechnic and West Valley – located throughout the fifth-largest metropolitan area in the United States, as well as ASU Online students.

The New York Times labeled Barrett Honors College “the gold standard” among honors colleges in the nation and Readers Digest designated it a “Best Honors College”. USA Today named ASU one of the 100 Best Value universities in the nation and called Barrett Honors College “outstanding.” The Fiske Guide cited Barrett Honors College with its “ambitious honors projects” as one reason why ASU is among the Top 10 “Best Buy” public universities in the U.S. Learn more about Barrett Honors College.

ASU offers a total compensation package that includes valuable employee benefits, healthcare, retirement, tuition reduction program (eligible ASU Employee, their dependents and spouse), financial security, discounts, family resources and more. Explore ASU’s benefits options and degree program offerings.
Estimate the value of your total compensation: https://cfo.asu.edu/compensation-estimator.

The ASU Community has demonstrated it can adapt and respond quickly to change — even during a pandemic — from different learning modes to remote work to ensure students and university employees can thrive. Though we may deliver support services virtually, in-person or both, we consider the primary worksite an ASU campus or location and we prioritize in-person presence in our community to fulfill our charter. We also understand flexible work arrangements can offer benefits for employers and employees such as retention, sustainability and work-life balance. Where ASU policy and the nature of the work permits, we support opportunities for remote work, flex time, or similar arrangements.

Applicant must be eligible to work in the United States; ASU/Barrett, The Honors College will not be a sponsor for this position. For additional information, please see:
https://www.uscis.gov/i-9

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU PD at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.