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TECH SPECIALIST, APP/PROD SUPPORT

AT&T

AT&T

Customer Service
Hyderabad, Telangana, India
Posted on Tuesday, February 14, 2023

Hyderabad, India

Hyderabad, India

build

Join us to create a new era of connectivity.

"AT&T allows me to work on projects that will be seen by millions of customers."

Megan T. — Sr. Specialist, Software Engineer

"I find it incredibly rewarding to be out and see customers enjoying a product I spent my time perfecting."

Technology

Connect communities with the power of technology.

Innovation is the power to Think Big

We live our values without question or compromise.

Strategic Platform Teams

Join our digital transformation!

A Look at Our Design Team

A day in our UX/UI team.

About the Team
The team this Software Engineer joins will be performing Journey Centric Operations; this includes: 24/7 Problem/Incident Mgmt, functional triage, impact assessments, and Major Launch Event Support (example: Iconic) activities for Account Management Support websites and mobile apps.
About the Job
This is an exciting, hands-on, technical Software Engineering position responsible for providing 24/7 Problem/Incident Mgmt, functional triage, customer impact assessments, and Major Launch Event Support for Consumer Account Management, Support websites and mobile apps.
This position involves driving adoption of Site Reliability Engineering (SRE) within the SPT Operations by moving from a traditional Ops reporting and tracking focus to a DevOps focus.
This position will also involve the establishment of an Operations intake model for production defects and issues reported by stakeholders including Business, Product and leadership.
This position will also take part in interfacing with external teams, such as Iconic Launch Command Center, for heightened support of CTX defect and incident triage & providing status during Major Launch Events


• Drive RCA and resolution of Sev 1-4 Production defects/issues, in close coordination with GTOC, Digital Product Delivery (PO/PM, Dev, QA), Tier 1/Tier 2 Engineers, Infrastructure, Network, Chief Security Office, and 3rd-Party vendors.

• Representing CTX Application defect triage and status with external organizations including Iconic Launch Command Center for Major Launch Events.

• Establishing Production Quality/Reliability Service Level Objectives (SLOs) for product teams, as well as ongoing tracking, reporting & follow-ups to ensure Product teams are meeting Quality SLOs.

"• 3+ years of experience with development and operations of customer-facing systems
• 3+ years of experience building web applications using HTML5/CSS3/Javascript
• 3+ years of experience in Problem Management, with good understanding of incident management & Root Cause Analysis methodology
• 3+ years of experience working with Adobe Analytics
• 3+ years of experience working with Quantum Metrics
• 3+ years of experience working with ELK
• 2+ years of experience working with front end frameworks such as React, Angular
• 2+ years of experience with server-side rendering technologies and architectures
• 2+ years Site Reliability Engineering (SRE) or equivalent experience"

Preferred bachelor’s in computer science or equivalent degree

"• Excellent written and verbal English communication skills to work in a Global team.
• Telecom domain experience preferred."


#Naukri




Job ID 2304502I Date posted 02/13/2023

Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

When it comes to priorities, we know family tops the list. For the moments that matter the most, you'll be there for them, and we'll be here for you.

Family Leave

The Hiring Process

Step 1

Complete a quick application online and check your status often.

Step 2

Virtual or in-person
Interviews

Dress professionally and ensure good WiFi interviewing virtually.

Step 3

Conditional
Job Offer

After a background check, you're part of the team.

Step 4

Welcome! Onboarding
and Training Begins

Our training and certification programs set you up for success.

  • Live True

    Do the right thing, no compromise.

  • Think Big

    Innovate and get there first.

  • Pursue Excellence

    In everything, every time.

  • Make a Difference

    Impact your world.

  • Stand for Equality

    Speak with your actions.

  • Be There

    When customers & colleagues need you most.