Hyderabad, India

Hyderabad, India

About the Team
The team this Software Engineer joins will be performing Journey Centric Operations; this includes: 24/7 Problem/Incident Mgmt, functional triage, impact assessments, and Major Launch Event Support (example: Iconic) activities for Account Management Support websites and mobile apps.
About the Job
This is an exciting, hands-on, technical Software Engineering position responsible for providing 24/7 Problem/Incident Mgmt, functional triage, customer impact assessments, and Major Launch Event Support for Consumer Account Management, Support websites and mobile apps.
This position involves driving adoption of Site Reliability Engineering (SRE) within the SPT Operations by moving from a traditional Ops reporting and tracking focus to a DevOps focus.
This position will also involve the establishment of an Operations intake model for production defects and issues reported by stakeholders including Business, Product and leadership.
This position will also take part in interfacing with external teams, such as Iconic Launch Command Center, for heightened support of CTX defect and incident triage & providing status during Major Launch Events

• Drive RCA and resolution of Sev 1-4 Production defects/issues, in close coordination with GTOC, Digital Product Delivery (PO/PM, Dev, QA), Tier 1/Tier 2 Engineers, Infrastructure, Network, Chief Security Office, and 3rd-Party vendors.

• Representing CTX Application defect triage and status with external organizations including Iconic Launch Command Center for Major Launch Events.

• Establishing Production Quality/Reliability Service Level Objectives (SLOs) for product teams, as well as ongoing tracking, reporting & follow-ups to ensure Product teams are meeting Quality SLOs.

"• 3+ years of experience with development and operations of customer-facing systems
• 3+ years of experience building web applications using HTML5/CSS3/Javascript
• 3+ years of experience in Problem Management, with good understanding of incident management & Root Cause Analysis methodology
• 3+ years of experience working with Adobe Analytics
• 3+ years of experience working with Quantum Metrics
• 3+ years of experience working with ELK
• 2+ years of experience working with front end frameworks such as React, Angular
• 2+ years of experience with server-side rendering technologies and architectures
• 2+ years Site Reliability Engineering (SRE) or equivalent experience"

Preferred bachelor’s in computer science or equivalent degree

"• Excellent written and verbal English communication skills to work in a Global team.
• Telecom domain experience preferred."

#Naukri

Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

• Live True

  Do the right thing, no compromise.

• Think Big

  Innovate and get there first.

• Pursue Excellence

  In everything, every time.

• Make a Difference

  Impact your world.

• Stand for Equality

  Speak with your actions.

• Be There

  When customers & colleagues need you most.