Azcapotzalco, Mexico

Bilingual Technical Support Representative

Azcapotzalco, Mexico

Call Center

Be the voice of a global company and put your customer service skills to work. You'll get the chance to provide excellent customer service as part of a worldwide team and gain access to endless possibilities for your career.

This is your chance to make your mark. Introducing our customers to the world’s most robust network all while delivering best-in-class service. You’re the key to elevating the customer experience, providing seamless installation and activation of our state-of-the-art technology. And you’ll get the satisfaction of helping others and connecting our customers to what matters most to them every day. #connectourcustomers

As a Bilingual Tech Support Representative, you'll help connect our customers everywhere they live and work. You'll work with personal and business customers to resolve a variety of technical issues on smartphones and wearables that connect to our wireless network, supporting everything from simple device settings to complex technical challenges. Your day will be spent using your critical thinking to research technical cases in a wide variety of internal and external sources, and identify a root cause, how to fix, as well as follow up with the customer to implement the solution and ensure satisfaction.

Using your technical tools, extensive training, and critical thinking, you’ll be an ambassador to the customer’s resolution. You’ll be equipped and empowered to not only understand what’s occurred prior to and during the customer’s case, but also continue with diagnosing, researching and solving complex problems that may require additional expertise. You’ll be able to identify when customer contact is justified, and based on your research you'll have all the information and resources you need for one contact resolution.

What you’ll bring:
Advanced English Fluency to engage with U.S. customers, including reading, writing and understanding technical documentation.
Curiosity about technology. If you’ve ever clicked 20 links deep in a wiki article and come out an engineering expert, let’s chat.
Communication skills to effectively work with everyone from budding social stars to CEOs urgently needing their email to work.
Knowledge and ability to navigate Windows, iOS, Android and cloud services (iCloud, Google Drive, OneDrive).
Qualified applicants will have at least 1 year experience in Tech Support role for remote users & troubleshooting. Your previous relevant tech support experience does not have a gap of more than 2 years from current application
Ability to train/work 5 days (40 hours during operation hours) + 2 resting days per week. Our center operates from 7:00 am to 9:15 pm CST, Monday to Sunday (considering Daylight Saving Time & Holidays)
Ability to work in person based in our office for most of your work shift. Only if required by the Business, alternating in-office work and remote work is based on several factors, including operation’s needs, facility capacity, and overall performance. For this you need to ensure a suitable space to work and reliable and high-speed internet connection (at least 20mbps wired connection).

Changing the speed of business comes with many rewards –starting with your paycheck.
Monthly Base Salary: MXN$33,000 (before Taxes)
Monthly Grocery vouchers MXN $2,918
Monthly Restaurant vouchers MXN $1,912

In addition to competitive pay, an innovative workspace and career growth potential, as an employee of AT&T you’ll be eligible for some great rewards:

Major medical Insurance
Life Insurance
Saving Fund
30 days of Christmas Bonus
Vacation days, plus three personal days,onsite medical and more.
50% discount on five lines of AT&T Wireless service.
Paid starting from your first day of training, including some benefits like meal and grocery vouchers.

Training Expectations
You will be required to attend 100% of your Training at the Office (between 1-3 months). During your 90 days trial period you will not be authorized to request vacation or personal days off.

Work From Home?
This is not a Work from Home role, but may require work from home based on business needs. We will advise you whether you will work from home, office, or a mixture of both. You will need to confirm you are flexible to work at home during the application and interview process.

How flexible is my schedule?
Schedules are based on performance, seniority, and the operating hours of your site. This position requires you to be available to train/work 5 days (40 hours during operation hours) + 2 resting days per week. Our center operates from 7:00 am to 9:15 pm CST, Monday to Sunday (considering Daylight Saving Time & Holidays)

Is training paid?
Absolutely! And certain benefits also start accruing at the start of training - like meal and grocery vouchers.

Interested? We provide extensive training and the resources you need in a collaborative and dynamic team environment, built for your success. You’ll have the opportunity to continue to learn and grow with ongoing paid training, leading you to exciting career paths.

Ready to join #LifeAtATT? Apply now!

Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.