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Nu Advisory Partners

Bilingual Tech Specialist, Configuration Design



Mexico City, Mexico
Posted on Friday, May 5, 2023

Azcapotzalco, Mexico

Azcapotzalco, Mexico


Join us in our pursuit to transform lives through connectivity.

"We care about our customers & our employees, our business & our communities future."

Julia — Corporate Support - M&P Manager

"We have an opportunity to make an impact at all levels & have fun doing it."


Help drive connection across our business.

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At AT&T we´re redefining the future of connectivity. At our core is a passion to serve our customers with products and services that create connections, improves lives and allows millions to share the stories and experiences that matter.

As a (Bilingual-English) Tech Specialist, Help Desk you will be responsible of:

-Work in a 24/7 operations center environments providing managed service support for the AT&T Business WiFi (ABW), AT&T Consumer Wireless (ACW) and the dispatch support for AT&T Phone for Business (A-PBA).

-Take inbound calls directly from customer IT departments, Front desk, Site managers, and residents, in addition to vendors and field techs.

-Understand the issue and working to resolution within scope. Expected to learn multiple network management platforms, Mist, Aruba, Meraki, Ruckus, and RGNets.

-Navigate through the network including gateways, switches, and AP’s, via CLI or user interface.

-Actively work the ticket queue between calls from the customer. These tickets will either be manually created tickets from the customer or auto created from the monitoring systems.

What you will bring:

-Full Professional Proficiency, Must be bilingual; fluent (advanced) in English comprehension, speaking and writing.

-Bachelors, or associates degree preferred.

-2 years of experience or more.

- The position carries a designation of Full Time Office and 24/7 environment.
- Experience working with Cisco, Juniper and Aruba.
- Technical Troubleshooting

Your future is calling. Apply today!

Job ID 2306864I Date posted 05/03/2023


Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.


When it comes to priorities, we know family tops the list. For the moments that matter the most, you'll be there for them, and we'll be here for you.

Family Leave

The Hiring Process

Step 1

Complete a quick application online and check your status often.

Step 2

Virtual or in-person

Dress professionally and ensure good WiFi interviewing virtually.

Step 3

Job Offer

After a background check, you're part of the team.

Step 4

Welcome! Onboarding
and Training Begins

Our training and certification programs set you up for success.

  • Live True

    Do the right thing, no compromise.

  • Think Big

    Innovate and get there first.

  • Pursue Excellence

    In everything, every time.

  • Make a Difference

    Impact your world.

  • Stand for Equality

    Speak with your actions.

  • Be There

    When customers & colleagues need you most.