Bilingual Tech Specialist, Configuration Design
AT&T
Azcapotzalco, Mexico
accelerate
Join us in our pursuit to transform lives through connectivity.
"We care about our customers & our employees, our business & our communities future."
Julia — Corporate Support - M&P Manager"We have an opportunity to make an impact at all levels & have fun doing it."
Corporate
Help drive connection across our business.
A Look Inside: AT&T Careers
Collaborate with people who share your enthusiasm.
At AT&T we´re redefining the future of connectivity. At our core is a passion to serve our customers with products and services that create connections, improves lives and allows millions to share the stories and experiences that matter.
As a (Bilingual-English) Tech Specialist, Help Desk you will be responsible of:
-Work in a 24/7 operations center environments providing managed service support for the AT&T Business WiFi (ABW), AT&T Consumer Wireless (ACW) and the dispatch support for AT&T Phone for Business (A-PBA).
-Take inbound calls directly from customer IT departments, Front desk, Site managers, and residents, in addition to vendors and field techs.
-Understand the issue and working to resolution within scope. Expected to learn multiple network management platforms, Mist, Aruba, Meraki, Ruckus, and RGNets.
-Navigate through the network including gateways, switches, and AP’s, via CLI or user interface.
-Actively work the ticket queue between calls from the customer. These tickets will either be manually created tickets from the customer or auto created from the monitoring systems.
What you will bring:
-Full Professional Proficiency, Must be bilingual; fluent (advanced) in English comprehension, speaking and writing.
-Bachelors, or associates degree preferred.
-2 years of experience or more.
- The position carries a designation of Full Time Office and 24/7 environment.
- Experience working with Cisco, Juniper and Aruba.
- Technical Troubleshooting
Your future is calling. Apply today!
Job ID 2306864I Date posted 05/03/2023
Benefits
Invested in your satisfaction and continued success.
We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.
Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.
Compensation
When it comes to priorities, we know family tops the list. For the moments that matter the most, you'll be there for them, and we'll be here for you.
Family Leave
The Hiring Process
Step 1
Complete a quick application online and check your status often.
Step 2
Virtual or in-person
Interviews
Dress professionally and ensure good WiFi interviewing virtually.
Step 3
Conditional
Job Offer
After a background check, you're part of the team.
Step 4
Welcome! Onboarding
and Training Begins
Our training and certification programs set you up for success.
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Live True
Do the right thing, no compromise.
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Think Big
Innovate and get there first.
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Pursue Excellence
In everything, every time.
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Make a Difference
Impact your world.
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Stand for Equality
Speak with your actions.
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Be There
When customers & colleagues need you most.