Chennai, India

Chennai, India

About the Company:
At AT&T, we’re connecting the world through the latest tech, top-of-the-line communications and the best in entertainment. Our groundbreaking digital solutions provide intuitive and integrated experiences for millions of customers across online, retail and care channels. Join our mission to deliver compelling communication and entertainment experiences to customers around the world as we continue to evolve as a technology-powered, human-centered organization. As part of our team, you’ll transform the way we deliver a seamless customer experience with digital at the center of all you do. In our world, digital is much larger than just an eCommerce channel, we are transforming all channels to digitally perform as one team to create a better customer experience. As we go to 2023, the digital transformation will revolutionize the digital space and you can build a career that will propel your future.
About the Job:
As a Test Leads / Architect who is passionate about seeing customer succeeded and ensuring best-in-class product quality. The objective of the role is End-to-End ownership of testing of the product and be the custodian of product quality. With the Digital Engineering team, you will have the opportunity to join a fast-growing team that is embarking on a multi-year implementation as part of an on-going digital modernization effort.
As the project team ramps up, you will have the chance to help define and shape the vision of how the solution will be maintained and monitored to meet the business’ needs.
Experience Level: 8 – 12 years
Roles and Responsibilities:
• Experience in Telecom Industry Application is MUST
• Experience in testing CRM, Web Application, Billing & Order Management
• Have deep experience of system level debugging (including customer issues) with good understanding of managing and triaging production level issues
• Should be familiar with database query language such as SQL, so that they can query and validate the production data for analysis
• Responsible for maintaining QE health through facilitated defect management using standardized triage, defect management, and communication processes.
• Monitor trends and improvement opportunities using Mean Time to Resolution, defect RCAs, and environment downtime as key performance indicators.
• Conduct daily defect review with key program stakeholders, including dev, test, product, and support teams to ensure the path forward and reduce defect burn down for all prioritized defects.
• Monitor and ensure that overall defect processes are aligned with a standard one defect process across all test phases and teams.
• Provide Test Estimation to leads for Intake planning
• Should have a good understanding of API testing and be able to perform API testing using relevant tools like Postman, REST Assured or SoapUI
• Experience in Test/Defect Management tool (Preferably in JIRA/Zephyr)
• Partners with other leads & Architect for test planning, Assignment & reporting
• Monitor chats and host working sessions with impacted teams and ensure there is a path forward and active investigation on defects until disposition. Escalation Point for Dispute defects & resolution
• Conduct root cause analysis for defects and ensure the defect is closed under the right root cause category.
• Mitigate impediments and fosters a work environment for high-performing team dynamics, continuous the team’s workflow, and relentless improvements
• Responsible for designing holistic test architecture and Test solutions in alignment with business requirements and solution specifications
• Works with for Test Data team for Test Data Requirement & Fulfillment

Overall – 8 to 12 years’ experience in Product Testing with minimum 3+ years of experience on Defect Management/Production Validation Testing.
• Proven experience in Testing/defect management and triaging in a fast-paced software development environment.
• Experience in using defect tracking tools like JIRA and creating reports using Power BI.
• Experience of system level debugging (including customer issues) with good understanding of managing and triaging production level issues
• Should be familiar with database query language such as SQL, so that they can query and validate the production data for analysis
• Should have exposure to Automation (Katalon/Selenium)
• Should have a good understanding of API testing and be able to perform API testing using relevant tools like Postman, REST Assured or SoapUI
• Experience in Test/Defect Management tool (Preferably in JIRA/Zephyr)
• Expertise in preparing daily status reports/dashboards to Management
• Decision maker in Entry and Exit of internal /development Testing stages
• Should be able to Co-ordinate proactively with Testing Team, Dev Leads & Other Members
• Expertise in Risk Identification & analysis
• Proven expertise in Agile software development especially Scrum and Kanban
• Experience in Telecom Industry is added advantage
• Strong written and verbal communication skills

Technical Skills: Selenium, JAVA, Maven, Eclipse, Bitbucket, JIRA, Jenkins, git, DevOps and Postman
Additional information (if any): Willing to work in Shift Duties, Willingness to learn is very important as AT&T offers excellent environment to learn Digital Transformation skills such as cloud etc.

Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

• Live True

  Do the right thing, no compromise.

• Think Big

  Innovate and get there first.

• Pursue Excellence

  In everything, every time.

• Make a Difference

  Impact your world.

• Stand for Equality

  Speak with your actions.

• Be There

  When customers & colleagues need you most.