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Sr. Business Systems Analyst, Knowledge Management

Bill & Melinda Gates Foundation

Bill & Melinda Gates Foundation

Seattle, WA, USA
Posted on Tuesday, October 31, 2023

The Foundation

We are the largest nonprofit fighting poverty, disease, and inequity around the world. Founded on a simple premise: people everywhere, regardless of identity or circumstances, should have the chance to live healthy, productive lives. We believe our employees should reflect the rich diversity of the global populations we aim to serve. We provide an exceptional benefits package to employees and their families which include comprehensive medical, dental, and vision coverage with no premiums, generous paid time off, paid family leave, foundation-paid retirement contribution, regional holidays, and opportunities to engage in several employee communities. As a workplace, we’re committed to creating an environment for you to thrive both personally and professionally.

The Team

The Enterprise Data Solutions (EDS) team is part of the Chief Information Office (CIO) org and comprises of four teams: Advanced Analytics & Insights (Data Science & BI (Business Intelligence)), Knowledge Management, Data Engineering & Data Infrastructure. The EDS team’s support for Data & Analytics extends across multiple Program Strategy Teams (PST’s) and Global Country Offices.

The Knowledge Management (KM) team is creating the future of KM at the foundation. The team’s vision is to capture and organize the foundation’s knowledge assets and empower all employees with easy and equitable access to these assets to guide decision-making and improve the culture of collaboration and knowledge sharing. A key component to enable this vision is an intuitive platform that connects employees to both tacit and explicit knowledge. The team is also responsible for building taxonomies and ontologies. Additionally, the team generates data and insights from documents leveraging innovative technologies.

Note: This job posting will close on November 17, end of day.

Your Role

As a Senior Business Systems Analyst, you will understand the customer needs and identify functional and non-functional requirements for the technology and process solutions for Knowledge Management. This role requires proficiency in requirements analysis, solution design, data management and process improvement coupled with the ability to collaborate effectively across various business and technology teams.

What You’ll Do

  • Deeply understand the customer’s business capabilities, processes, needs, user feedback and work with business stakeholders and product owners to synthesize into a prioritized set of user-centric functional requirements.

  • Gather, analyze, and document solution requirements.

  • Analyze data and documents from enterprise applications and other data sources to support knowledge management capabilities of search & discovery and information retrieval.

  • Lead prototype development, participate in demos & user acceptance reviews, work with technical leads on the creation of design documents and artifacts.

  • Work closely with QA (Quality Assurance) to ensure solutions are built and configured to requirements and design specification, coordinate the development of the test plan, test cases and facilitation of user acceptance testing.

  • Ensure documentation and transition to operations of solutions and features results in a highly maintainable and supportable system.

  • Influence and empower team members while building trust and positive relationships across the team and foundation to help drive the work forward.

  • Partner with project manager to ensure the appropriate tasks and milestones for delivery are included in the plan. Work within a fast-paced Agile environment across multiple teams to ensure reliable execution against plan.

Your Experience

  • Bachelor’s Degree or equivalent experience

  • 8+ years of business systems analysis, solution architecture, or equivalent experience, with a focus on enterprise applications.

  • Experience in delivery of global systems leveraging key strengths in business requirements elicitation and documentation, translation to functional and non-functional technical requirements, options analysis, solutions design, test planning and execution, and change management.

  • Strong analytical curiosity and innovative problem-solving skills using a systems-thinking and data-driven approach.

  • Proven track record of evaluating business and tech needs and translating that understanding into configuration of the software and/or technical specifications for custom development.

  • Experience within agile delivery, software development lifecycle and project management processes. Experience in all phases of a project including working with all partners, business users, and technical teams.

  • Strong written and verbal communication skills; ability to translate technology impact into business consumable resources for consumers at all levels of the organization.

  • Good active listening skills and solid attention to detail

  • Ability to function as a bridge across disciplines, such as user design, product owners, business owners, and tech teams.

  • Experience with data modeling and data analysis.

  • Proficiency in SQL.

  • Experience performing data transformations of semi-structured and structured data in different formats such as JSON, XML, CSV, excel, Salesforce or relational databases.

  • Familiarity with metadata, taxonomy, ontology, and search.

  • A dedication to diversity, equality, and inclusion, proven through past experiences or initiatives.

* The typical salary range for this role is $101,100 to $188,100 USD. The exact offer will be determined by a variety of factors such as the candidate’s individual skills, qualifications, and experience relative to the requirements of the role.

* Must be able to legally work in the country where this position is located without visa sponsorship.

Hiring Requirements

As part of our standard hiring process for new employees, employment will be contingent upon successful completion of a background check.

Candidate Accommodations

If you require assistance due to a disability in the application or recruitment process, please submit a request here.

Inclusion Statement

We are dedicated to the belief that all lives have equal value. We strive for a global and cultural workplace that supports ever greater diversity, equity, and inclusion — of voices, ideas, and approaches — and we support this diversity through all our employment practices.

All applicants and employees who are drawn to serve our mission will enjoy equality of opportunity and fair treatment without regard to race, color, age, religion, pregnancy, sex, sexual orientation, disability, gender identity, gender expression, national origin, genetic information, veteran status, marital status, and prior protected activity.