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Nu Advisory Partners

Senior ServiceNow Specialist



Posted on Thursday, June 20, 2024

Coursera was launched in 2012 by two Stanford Computer Science professors, Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 148 million registered learners as of March 31, 2024.

Coursera partners with over 325 leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, Guided Projects, and bachelor’s and master’s degrees. Institutions around the world use Coursera to upskill and reskill their employees, citizens, and students in fields such as data science, technology, and business. Coursera became a B Corp in February 2021.

Join us in our mission to create a world where anyone, anywhere can transform their life through access to education. We're seeking talented individuals who share our passion and drive to revolutionize the way the world learns.

We at Coursera are committed to building a globally diverse team and are thrilled to extend employment opportunities to individuals in any country where we have a legal entity. We require candidates to possess eligible working rights and have a compatible timezone overlap with their team to facilitate seamless collaboration. As a remote-first company, our interviews and onboarding are entirely virtual, providing a smooth and efficient experience for our candidates.

Job Overview:

Coursera’s IT Department is responsible for the Corporate tools and technology that are required for the company to operate efficiently and effectively. We are a growing IT department that plays an integral role in the company’s ability to perform its day-to-day tasks. While supporting an ever-growing number of users with top-tier tools and applications, our IT team is always aiming to achieve the highest goals and produce the best experience possible for our end users.

Coursera is looking for a capable, motivated Digital Employee Experience Sr. Specialist who will work with the Digital Employee Experience team to deliver radical, emergent digital employee experience solutions using ServiceNow. This individual will also be responsible for assisting in our efforts for operation excellence through automation using best-of-breed technologies such as ServiceNow, Workato, Workday, Okta, Slack. As part of a growing IT team you will work in different areas and provide your expertise on best practices and assist in creating more efficient and effective methods to get the job done. Coursera’s IT Team is filled with technical savvy individuals who are curious by nature. This role will have a special focus on ServiceNow and other Cloud Technologies in order to assist in the assessment, implementation, & maintenance of new services.

At Coursera, IT is an extremely collaborative environment and it is important that new colleagues bring that same level of collaboration and teamwork into the organization to help us to grow and share knowledge amongst the team. When combining team members' curiosity with cross-collaboration and experience/expertise we are able to create a strong team environment.


  • Work with Digital Employee Experience team to support enhancing employees’ experience in ServiceNow and integrating multiple platforms and systems across the ServiceNow platform;
  • Engage as a ServiceNow technical and solution architect, provide best practice guidance and technical direction, leading the development team to implement solutions including both configuring ServiceNow and developing customizations and integrations;
  • Build on current platform knowledge by learning new modules and broadening skillset;
  • Communicates in formal presentation settings including medium sized groups, internal and external project teams, and business unit events; develops written communications to address varied styles and information needs;
  • Assist in the organization’s goal to attract the best talent, drive performance, development, and retention through coaching and mentoring.

Basic Qualifications:

  • Demonstrated ability to provide ServiceNow architectural and methodology oversight for concurrent delivery projects.
  • 5+ years of experience in ServiceNow implementations including write/create advanced custom business rules, client scripts, script includes, UI policies, ACL’s, data policies, UI scripts, and integrations.
  • 5+ years experience working with Web services & Javascript APIs and various integration tools such as Data Import/Export, MID Servers. IntegrationHub, Event-driven integrations, etc.
  • Proven experience in defining and deploying future-state leading practice for ServiceNow application processes and in identifying solutions from a people, process, and technology perspective.
  • Demonstrated ability to influence and consult (providing options with pros, cons, and risks) while providing thought leadership to sponsors/stakeholders in solving business processes and/or technical problems.
  • Experience with Agile Development and Scrum methodologies with strong written and verbal communication skills with the ability to collaborate and work cross-functionally within the organization

Preferred Qualifications:

  • Background in Iaas, PaaS, iPaaS, & SaaS Integrations
  • A degree or equivalent, preferably in Information Technology
  • ServiceNow certifications
  • Experience in providing training or documenting training guides for non-technical users
  • Experience working with C-level executives and senior level management

If this opportunity interests you, you might like these courses on Coursera:


Coursera is an Equal Employment Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, protected veteran status, disability, or any other legally protected class.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please contact us at accommodations@coursera.org.
For California Candidates, please review our CCPA Applicant Notice here.
For our Global Candidates, please review our GDPR Recruitment Notice here.