Support Technician (Bogotá)



Job Description

Together we are powering the future of Higher Education

Here at Ellucian, we are motivated by a mission ~ the power of education to transform lives and change the world.  We are the global market leader in EdTech for Higher Education, serving more than 2,900 customers and reaching over 22 million students in 50+ countries.  We are dedicated to helping Higher Ed thrive by transforming their institutions to agile, digitally connected campuses that enable student success.

About the Opportunity

Ellucian is seeking an Associate Support Technician, this position will require a mixture of strong technical troubleshooting abilities, clear and precise communication, customer service skills, and strong IT service management process knowledge.
Where you will make an impact

  • Taking on and resolving technical Requests and Incidents.
  • Providing excellent customer service.
  • Deploying, testing, upgrading, troubleshooting applications running on OS and Windows
  • Improving and maintaining technical documentation along with processes and procedures
  • Engaging in continuous learning and adoption of new concepts, technologies and problem-solving techniques
  • Participating in on-call process  

What you will bring

  • PC imaging, configuration, troubleshooting, and support (Windows, OSX).
  • Support for Outlook, MS Office 365, PC Encryption software, Printers, PCs, Mac, Mobile Devices and other IT supported devices, repair, and maintenance and all Ellucian specific applications.
  • Experience with cloud technologies (Box, Zoom, and Office365)
  • Remote user support including - VPN installation and configuration
  • Testing new releases of software, Operating Systems, hardware, and peripherals.
  • Working knowledge Audio Visual and Video teleconferencing
  • Responsible for providing excellent support and timely service.
  • Attention to detail
  • Excellent research skills
  • Ability to work well in a team environment
  • Availability to travel
  • Intermediate - advanced English level

What makes #Ellucianlife

  • Comprehensive health insurance reimbursement
  • Life insurance
  • Wellness benefits
  • 17 workdays vacation
  • Christmas bonus payout in June &December
  • Thrive Flex Program that allows you to contribute towards your health, financial or learning interests
  • 5 charitable days to support the community that supports us
  • Diversity and inclusion programs that promote employee resource groups such as: Women in Technology, Pride and Go Green to name a few.
  • Parental leave.
  • Employee referral bonuses to encourage the addition of great new people to the team




At Ellucian, we believe in the “power of together.” We embrace an inclusive, diverse, and equitable workplace, and believe that our differences help inspire a culture of acceptance that makes our company more collaborative and innovative. We’re proud to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, gender identity, sexual orientation, national origin, age, disability, genetics or any other characteristic protected by law. We welcome you to come as you are!