Executive Director (Higher Ed)



Job Description

Together we are powering the future of Higher Education

Here at Ellucian, we are motivated by a mission ~ the power of education to transform lives and change the world.  We are the global market leader in EdTech for Higher Education, serving more than 2,900 customers and reaching over 22 million students in 50+ countries.  We are dedicated to helping Higher Ed thrive by transforming their institutions to agile, digitally connected campuses that enable student success.

About the Opportunity

About the Opportunity

Reporting to the Ellucian General Manager and customer Contract Administrator, the Executive Director will be responsible for providing technology leadership and management of technology systems and services. This includes management of strategic and tactical activities to ensure client satisfaction, technical delivery, contract compliance, and resource management at the client site. Creates and implements client’s Information Technology strategy for the ERP Applications and Technology Infrastructure. Responsible for working to align projects and operations with the institutional mission, vision and values, the incumbent should understand his or her customers, their needs and will apply best practices in higher education management to resolve issues.

Where you will make an impact

  • Manages the day-to-day operations of the information technology department including; directing staff, who support administrative computing, networking, telecommunications and other information technology functions.
  • Manages the day-to-day operations of the application services department including directing staff, who support administrative and/or academic computing functions.
  • The Executive Director focuses on client liaison and strategic aspects of Higher Education activities at the client location.
  • Developing a positive client relationship with customer constituency.
  • Assess and anticipates technology projects and recommends appropriate action and resources.
  • Identifies user needs, resolves problems, and directs building of teams to work across all levels of the organization.
  • Providing guidance, implementation support and management of, and facilitating the timely development and delivery of, Client’s Technology Plan, updates to the Technology Plan, the Initial and Annual Tactical Plan and all Services hereunder.
  • Providing technology support for the Client’s mission and vision, and Client’s objectives and goals.
  • Providing the deliverables, metrics and measurements specified or to be developed.
  • Providing executive-level technology guidance, direction, and liaison.
  • Assisting in establishing information technology policies that promote centralized approval, acquisition, use and cost-effective application of technology.
  • Assisting in the structuring of and participating in an information technology governance and advisory structure involving appropriate policies and procedures and assisting in setting priorities and rendering operational decisions.
  • Providing status reports in a mutually agreed upon manner to the Client’s Contract Administrator detailing progress to plan, pending issues and recommendations for action.
  • Maintaining a technology organizational structure that is responsive to Client needs and adjusting as needed to meet changing Client needs.
  • Assisting the Client in the creation and implementation of policies that promote the appropriate security of information technology resources.
  • Responding to audit recommendations and findings related to Client’s IT department, formulating, and implementing corrective actions as required based on Client-specified work priorities.
  • Supporting the Client’s data needs for external reporting requirements for financial, legal, personnel and student information.
  • Responding to legislative enactments that affect funding, student financial aid, privacy of student information, and similar issues where technology is involved.
  • Assessing policies and procedures for purchasing information technology resources, and recommending new best practices based upon this assessment.
  • Addressing relevant industry issues and making recommendations to implement technology changes.
  • Serving as a technology advocate across the campus by promoting the use and support of innovative technologies.
  • Representing and advancing technology issues at Client’s governance and advisory groups, upon request of the Client’s Contract Administrator.
  • Proposing solutions where technology can contribute to addressing the Client’s goals and initiatives.
  • Providing consultation to Client groups, executives and departmental managers on technical requirements, resource requirements (including staff, funding, equipment, and software), training requirements, recommended spending and work priorities and scheduling considerations for technology initiatives.
  • Providing realistic expectations and outcomes on the costs, benefits, schedules, and impact of technology projects.
  • Providing the Client community with updates and information on the status of technology programs through a variety of communication methodologies.
  • Remaining available and accessible to the Client’s faculty, staff, and students, in providing for the delivery of the Services.
  • Instructing Ellucian employees assigned to the Client’s site to adhere to Client policies of conduct.
  • Interfaces with and participates in all facets of the Ellucian Managed Services team functions.
  • Works with Higher Education regional management to coordinate corporate resource requirements to complete and update annual strategic plans.
  • Recognizes, creates, and tracks value-added and ROI activities for client.
  • Responsible for ensuring contract administration, extensions, and enhancements.
  • Translates and articulates administrative and educational goals of the institution into technical   initiatives.
  • Actively participates in budgeting, strategic, and tactical planning, business processes and database system strategy.
  • Prepares and submits required corporate reports in a timely manner.
  • Implements company policy, methodologies, procedures, and practices at site location.
  • Responsible for hiring all Ellucian staff assigned to support a client’s information technology operations.
  • Responsible for managing on-site personnel actions, staff training and development.
  • Communicates regularly and effectively with Higher Education management on significant site issues, risks, opportunities, and general progress towards contractual and business goals.

What you will bring

  • Experience in Higher Education Information Technology Support.
  • 5+ years of experience showing advancement, which includes project management and/or leadership within IT Service Management and general industry experience.
  • Strong customer service / client relationship management experience required.
  • Able to work well with other people in a team oriented environment.
  • Experience working with clients to gather information about project needs, objectives, functions, features, and input and output requirements.
  • Manage competing priorities in a highly demanding environment.
  • Experience managing Enterprise Resource Planning operations in a higher education institution environment.
  • MS Project and Office suite proficiency.
  • Exceptional communication skills (written and oral.)
  • Strong organizational/project management skills and utilization of MS Project, Visio, or other PM tools.
  • Excellent problem solving and trouble shooting skills (both technical and non-technical.)

What makes #Ellucianlife

  • Comprehensive health coverage: medical, dental, and vision
  • Flexible time off  
  • Thrive Flex Program that allows you to contribute towards your health, financial or learning interests
  • 401k w/ match & Bright Plan - to help you save for the future
  • Maternity & Paternity Leave 
  • Charitable leave – 40 hours/year
  • Telemedicine
  • Wellness
    • Ginger (mental health)
    • Wellbeats (virtual fitness classes)
  • Rethink & Wellthy– caregiver support
  • Diversity and inclusion programs which provide access to internal employee resource groups 
  • Tuition Reimbursement Assistance 
  • Professional development opportunities



At Ellucian, we believe in the “power of together.” We embrace an inclusive, diverse, and equitable workplace, and believe that our differences help inspire a culture of acceptance that makes our company more collaborative and innovative. We’re proud to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, gender identity, sexual orientation, national origin, age, disability, genetics or any other characteristic protected by law. We welcome you to come as you are!