Here at Ellucian, we are motivated by a mission ~ the power of education to transform lives and change the world.  We are the global market leader in EdTech for Higher Education, serving more than 2,900 customers and reaching over 22 million students in 50+ countries.  We are dedicated to helping Higher Ed thrive by transforming their institutions to agile, digitally connected campuses that enable student success.

About the opportunity  

As an Ellucian Banner Business Analyst at Otterbein University, you will be a key member of the IT Services team, reporting to the Director of Application Services.  The team consists of the director, you, and over a half-dozen remote Ellucian technical specialists. Your primary role will be to proactively assist Otterbein stakeholders with the usage and expansion of the Ellucian Banner enterprise resource planning system (ERP) to achieve desirable business outcomes. To do this, you’ll be providing front-line services that add value and enable the university to meet its evolving business goals.  

Where you will make an impact

• Working closely with the IT user support team to receive, escalate and fulfill incoming service requests from ERP users. 
• Creating partnerships between ERP users and technical service providers to facilitate communication and the collection of information needed to diagnose, troubleshoot and resolve problems and errors. 
• Facilitating individual customers and their functional teams to support business process transformations, aiding in the discovery, documentation, prioritization, design, resource planning, implementation, testing of business enhancements, and, engaging 3rd party vendor(s) as appropriate.  
• Leading and participating in project teams to implement new software features, releases and products, and to reengineer ERP related business processes to achieve desired project outcomes on-time and on-budget.  
• Contributing to institutional knowledge by engaging end users with a growing library of ERP-related documentation including training materials, vendor documentation, internal and external policies, business practices, procedures and other related information that intersects with the operations of the ERP and ensuring that the stakeholders are kept abreast of the latest innovations. 

What you will bring

• The knowledge, ability and experience to support a diverse set of customers using a portfolio of integrated software products to conduct their core business activities. 
• A minimum of 3 years of Banner experience as a primary functional or technical support for a customer’s student, finance, or human resources information system (SIS, FIMS, HRIS), customer relationship management system (CRM), learning management system (LMS), managed reporting system (MRS), or another major component of the customer’s Banner ERP. 
• Superior business analyst skills, preferably in a higher education setting, with a minimum of 3 years of experience and documented ability to understand business objectives, perform requirements analysis, process analysis and modeling, design workflows and solutions to meet requirements and objectives.   
• Ability to speak and write accurately, clearly and concisely, and to target communications to an intended audience. 
• Strong interpersonal skills and the ability to facilitate discussion to achieve consensus. 
• Excellent analytical, problem-solving, and organizational skills. 
• A general knowledge of IT systems, especially relational databases, reporting tools, and simple coding will be necessary to maintain information systems or perform data queries. 

• Comprehensive health coverage: medical, dental, and vision
• Flexible time off  
• Thrive Flex Program that allows you to contribute towards your health, financial or learning interests
• 401k w/ match & Bright Plan - to help you save for the future
• Maternity & Paternity Leave 
• Charitable leave – 40 hours/year
• Telemedicine
• Wellness
  
  • Ginger (mental health)
  • Wellbeats (virtual fitness classes)
• Rethink & Wellthy– caregiver support
• Diversity and inclusion programs which provide access to internal employee resource groups 
• Tuition Reimbursement Assistance 
• Professional development opportunities

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