Here at Ellucian, we are motivated by a mission ~ the power of education to transform lives and change the world.  We are the global market leader in EdTech for Higher Education, serving more than 2,900 customers and reaching over 22 million students in 50+ countries.  We are dedicated to helping Higher Ed thrive by transforming their institutions to agile, digitally connected campuses that enable student success.

*Location of this role is on-site at SUNY Broome Community College in Binghamton, NY. (WE OFFER RELOCATION ASSISTANCE)

Reporting to the Ellucian General Manager and customer Contract Administrator, the CIO will be responsible for providing technology leadership and management of technology systems and services onsite at SUNY Broome Community College. This includes management of strategic and tactical activities to ensure client satisfaction, technical delivery, contract compliance, and resource management at the client site. The CIO will be a participant on the President’s Senior Leadership Team (SLT) and provide active strategic guidance to all cabinet members. Creates and implements client’s Information Technology strategy.

Responsible for working to align projects and operations with the institutional mission, vision and values, the incumbent should understand his or her customers, their needs and will apply effective practices in higher education management to resolve institutional technology issues.

Where you will make an impact

• Maintains regular contact with Client Executives, Ellucian Management, and site staff.
• Develops a positive client relationship with customer employees such as Contract Administrator, Chief Financial Officer, departmental leaders, and other key VIPs.
• The CIO focuses on client liaison and strategic aspects of Higher Education activities at the client location.
• Advises client on status of technologies at the institution relative to the client’s strategic goals and objectives.
• Manages the day-to-day operations of the information technology department including; directing staff, who support administrative and/or academic computing, networking, user services, telecommunications and other information technology functions.
• Assess and anticipates technology projects and recommends appropriate action and resources.
• Identifies user needs, resolves problems, and directs building of teams to work across all levels of the organization.
• Establishes and directs the strategic and tactical goals, policies, and procedures for the information technology department.
• Recommends and/or determines the institution’s long-term system needs and proposes hardware/software solutions to accomplish the institution’s business objectives and to support campus goals.
• Actively participates in several key client committees, Senior Leadership Team and/or Board-level meetings, ad-hoc advisory groups, institutional/community activities and planning committees.
• Interfaces with and participates in all facets of the Corporate Client Services Management team functions.
• Coordinates, submits, reports, and manages problem resolution for all Federal and State requirements for student, personnel, and financial records.
• Works with Higher Education regional management to coordinate corporate resource requirements to complete and update annual strategic plans.
• Participates in the development of strategies and the completion of contract upgrades and renewals with Regional Managers and Vice Presidents.
• Recognizes, creates, and tracks value-added and ROI activities for client.
• Responsible for ensuring contract administration, extensions, and enhancements.
• Negotiates and maintains responsibility for managing various IT related vendor contracts.
• Assists with or creates requests for proposals for IT related projects.
• Translates and articulates administrative and educational goals of the institution into technical initiatives.
• Directs budgeting, strategic, and tactical planning, business processes and database system strategy.
• Completes and monitors site budgets and business plans, reviews monthly revenue and expense reports.
• Prepares and submits required corporate reports in a timely manner.
• Implements company policy, methodologies, procedures, and practices at site location.
• Responsible for hiring all company staff assigned to support a client’s information technology operations.
• Responsible for managing on-site personnel actions, staff training and development.
• Communicates regularly and effectively with Higher Education management on significant site issues, risks, opportunities, and general progress towards contractual and business goals.
• Manages complex technical projects and technical operating units.
• Makes recommendations and oversees implementation of all key IT-related functional units.
• Communicates IT-related information on projects, service levels, tasks and issues to the appropriate audience using the appropriate mediums.
• Proactively supports corporate as well as campus initiatives and programs.
• Leads and directs efforts using appropriate management skills including project management, budget administration, decision making, communication, and time management skills.

What you will bring

• 8 - 10 years of experience in the Information Technology field OR equivalent combination of education and experience leading IT strategic initiatives in a college or university environment.
• Extensive Higher Education Experience and current knowledge in use and trends of technology in higher education.
• Strong empathizing and empowerment abilities, with a focus on positive outcome recommendations.
• Understanding of the college’s culture.
• Willingness to reach out for necessary assistance.
• Ability to promote teamwork and collaboration between client and Ellucian staff.
• Stress-management, time management, planning, and organization skills.
• Strong understanding of the Ellucian Banner ERP student information system
• Experience with or knowledge of service provision best practices (e.g., ITIL), preferred.
• Excellent written and verbal communication.

• Comprehensive health coverage: medical, dental, and vision
• Flexible time off 
• Thrive Flex Program that allows you to contribute towards your health, financial or learning interests
• 401k w/ match & Bright Plan - to help you save for the future
• Maternity & Paternity Leave
• Charitable leave – 40 hours/year
• Telemedicine
• Wellness
  • Ginger (mental health)
  • Wellbeats (virtual fitness classes)
• Rethink – caregiver support
• Diversity and inclusion programs which provide access to 11 internal employee resource groups
• Tuition Reimbursement Assistance
• Professional development opportunities

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