Here at Ellucian, we are motivated by a mission ~ the power of education to transform lives and change the world.  We are the global market leader in EdTech for Higher Education, serving more than 2,900 customers and reaching over 22 million students in 50+ countries.  We are dedicated to helping Higher Ed thrive by transforming their institutions to agile, digitally connected campuses that enable student success.

We are looking for a Network Engineer to work onsite at Texas Southmost College. The ideal candidate will be responsible for setting up and maintaining networks at Texas Southmost College. The primary responsibility of this person is to install, configure, and support firewalls, routers, and switches in order to ensure network security. This person also provides technical and administrative support for networks and related systems and services.  They will ensure the stability and integrity of in-house voice, data, video and wireless network services and is responsible for supporting the architecture, configuration, implementation, support and maintenance of technologies.

Where you will make an impact

• Expert in routing and switching design; knowledgeable of networking and security standards and proven success with LAN, WAN, WLAN, and WWAN design and implementation.
• Ability to work closely with the server systems and security teams at a high level will also be critical for success.
• Creates and maintains documentation relating to network configuration, network mapping, processes and service records while implementing policies and procedures and training plans for network administration.
• Oversees new and evaluates existing equipment, hardware and software upgrades; interacts and negotiates with vendors, outsourcers and contractors to secure network, products and services.
• Resolves problems of diverse scope where analysis of situation requires evaluation and judgment.
• Acts as an escalation point for User Services team members and Systems team.
• Maintains excellent communications with internal customers, IT resources, as well as external partners, consultants, and support teams.
• Updates job knowledge by tracking and understanding emerging engineering practices; participates in educational opportunities and professional organizations; reading professional publications, maintaining personal networks.
• Monitors network performance, and trends any issue as well as the appropriate actions to resolve either short term or long-term concerns.
• Utilizes network/datacenter monitoring tools to analyze network, server, and storage devices, maintain up-time, generate usage reports, and spot trends. Escalate issues with broader implications for entire environment to the site leader.
• Maintaining and promoting information security practices
• Must be able to lift up to 35 pounds and work will occasionally require after hours and weekend work.
• Write reports, business correspondence, and procedure manuals in English using proper grammar and spelling.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Perform other related duties as assigned.
• Deliver the highest level of customer service as set forth by Ellucian general competencies.
• Provide updates, status, and completion information to management weekly regarding all assigned incidents, requests, and projects.
• Escalate all high-priority or sensitive customer requests/concerns to the site leader.
• Coordinate activities with the Help Desk, System Administrators, Network Services, Enterprise Application Services, and other team members.
• Provide consultative support to end users directly related to general client operations, software systems, technical assistance, and training to system users.
• Produce relevant documentation surrounding operational processes and process improvement. 

What you will bring

• 5+ years of experience in network management including some all the following: LAN/WLAN/MAN/WAN experience, and designing/implementing Cisco network infrastructure solutions in Windows and Linux/Unix environments.
• Working knowledge of Cabling, Racks, Electricity/Power, Firewalls, TCP/IP, Routing, Switching, VLANS's, and SSL VPNs.
• Extensive experience with DNS and DHCP; and knowledge of QoS, SSL, BGP, HSRP, MPLS, IPSEC, iSCSI, EIGRP, vPC, VSAN, ACL's and VACL's, DMVPN, T1's, DS3's, OC3's, OSPF, IPv4, IPv6 Layer 2/3 diagrams, and NTP.
• Documentation and design work with Visio or other tools in a medium/large enterprise experience with multiple locations.
• Cisco Meraki Switches, Access Points and Security Firewall experience highly desired.
• Cisco CCNA required, CCNP / CCDP preferred.
• Microsoft Certifications preferred.
• VMWare Certification preferred.
• Cisco Security Firewall experience highly desired.

• Comprehensive health coverage: medical, dental, and vision
• Flexible time off 
• Thrive Flex Program that allows you to contribute towards your health, financial or learning interests
• 401k w/ match & Bright Plan - to help you save for the future
• Paternity Leave
• Charitable leave – 40 hours/year
• Telemedicine
• Wellness
• Ginger (mental health)
• Wellbeats (virtual fitness classes)
• Rethink – caregiver support
• Diversity and inclusion programs which provide access to 11 internal employee resource groups
• Tuition Reimbursement Assistance
• Professional development opportunities