Senior Cloud Engineer



Job Description

Together we are powering the future of Higher Education

Here at Ellucian, we are motivated by a mission ~ the power of education to transform lives and change the world.  We are the global market leader in EdTech for Higher Education, serving more than 2,900 customers and reaching over 22 million students in 50+ countries.  We are dedicated to helping Higher Ed thrive by transforming their institutions to agile, digitally connected campuses that enable student success.

About the Opportunity



Opening for Sr. Cloud Engineer at Ellucian Company, LP in Reston, VA (remote working/telecommuting). Duties: Leverage DevOps techniques to build environments following a GitOps methodology. Effectively manage and complete projects as necessary while lending support to other teams. Building and maintaining tools, solutions, and microservices associated with deployment and our operations platform, ensuring that all meet established customer service standards and reduce errors. Actively troubleshoot any issues that arise during testing and production, catching and solving issues before they impact customers. Test system integrity, implemented designs, application developments and other processes related to infrastructure, making improvements as needed. Update/design new processes as needed. Deploy product updates as required while implementing integrations when they arise. Automate our operational processes as needed, with accuracy and in compliance with our security requirements. Specify, document, and develop new features for the operations platform, and writing automation scripts. Establish Cloud Engineer team best practices. Manage deployments, fixes, updates, and related processes. Work with open-source technologies as needed. Work with CI and CD tools, and source control such as GIT and Jenkins. Lead the team through development and operations. Offer technical support where needed, developing software for our back-end systems. Stay current with industry trends and source new ways for business to improve. Deliver support and automation to focus on contractual SLAs and internal SLOs, delivering high uptime for our customers.

Execute operational and maintenance activities in 24x7 Cloud environment leveraging automation on a large number of systems. Follow change management standards. Rapidly troubleshoot incidents by leveraging service restorative actions, understanding what causes most issues and the actions to mitigate those on your assigned technology stack, understanding what actions will systematically eliminate the causes of common issues and without doing more harm to currently impacted systems.

Requires a Bachelor’s or its equivalent in Computer Science, Engineering, or related field. Higher degree accepted but not a minimum requirement. Plus 3 years experience in Cloud Engineer or in any job title in IT occupation or any job title in IT occupation. SPECIAL REQUIREMENTS: 3 years of experience in multi-region, multi-tenant SaaS or PaaS environment. 3 years of experience with AWS platform. 3 years of experience in developing and deploying automation and scripting using multiple tools; 3 years of experience with enterprise scale Linux and/or Windows administration. 3 Years experience working with CI/CD tooling. 2 years’ experience with scrum/kanban development methodology. 2 Years experience writing process requirements, technical design documents, and standard operating procedures. 2 Years of experience in developing and deploying automation and scripting using at least one of the following tools: Terraform, Ansible, Jenkins, Docker, Python, Bash, PowerShell, Puppet, Chef, Salt, Gradle, TravisCI, GitLab, JavaScript, Packer, Perl.

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At Ellucian, we believe in the “power of together.” We embrace an inclusive, diverse, and equitable workplace, and believe that our differences help inspire a culture of acceptance that makes our company more collaborative and innovative. We’re proud to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, gender identity, sexual orientation, national origin, age, disability, genetics or any other characteristic protected by law. We welcome you to come as you are!