Transaction Banking Operations: Transaction Monitoring Associate

OPERATIONS

Transaction Banking Operations is part of Transaction Banking within the Platform Solutions Division. We are responsible for building, developing, and supporting Goldman Sachs’ Transaction Banking offering that is delivering a range of treasury and cash management products to our corporate client base. Transaction Banking Operations provide essential risk management and controls architecture to preserve and enhance the firm's assets and reputation. For every new product launched and every trade executed, it is Operations that develops and manages the processes and controls that enable business flow.

YOUR IMPACT

We are seeking to recruit a highly motivated individual to act as the first line of defence for payment monitoring, credit monitoring, and client/firm risk. The group provides support for the full Transaction Banking product offerings including Deposits, Escrow, Virtual Integrated Accounts, and Global Payments capabilities. The candidate will have prior experience within Client Service or Operations teams supporting Transaction Banking Payment Services or FX Transaction Flows with a strong focus on delivering client service excellence coupled with risk management within a new evolving team.

The ideal candidate will be integral to delivering for our clients every day while also partnering with Product, Digital, Sales, and Engineering to build out the next generation capabilities in Transaction Banking.

OUR IMPACT

Transaction Banking Operations is focused on scaling the recently launched Transaction Banking businesses and supporting the constantly evolving suite of innovative Transaction Banking Services we are offering clients, whilst adapting to the rapidly changing payment landscape.

Our organization is the first line of defence for control and governance to protect both clients’ and the firm’s financial assets; and to provide a differentiated, best- in-class client service. Transaction Banking Operations is a growing sub-division, with regional presence in Tokyo, Singapore, Bengaluru, London, New York, and Dallas. All our offices work closely together as a single global team in support of our Transaction Banking business. As this business expands we will look to increase our global footprint from both a team size and location perspective.

We manage a wide range of complex processes, with members developing skills and competencies around client service (client on-boarding, first line client support), cash management (including: payment controls, bank account management, virtual account management, cash concentration, payment formatting /settlement, reconciliation, and claims), transaction support (FX Payment, Escrow, Money Market and Term Deposits), regulatory requirements, industry trends and change management.

HOW YOU WILL FULFILL YOUR POTENTIAL

• Help assist in leading the local Monitoring Team as part of the Global Transaction Banking Operations team. Delivering client service excellence as we build, launch, deliver, and evolve a suite of new Transaction Banking products for our Corporate Clients.
• Be control and solution orientated as we roll out a significant program of new and look to enhance overall functionality and efficiency in support of our offering.
• Support our new Client Service functions globally and help establish, develop, monitor, and manage the client service architecture that allows us to deliver this growing suite of Transaction Banking Services.
• Understand and support the FX Payment Flows and liquidity sourcing that are a key component in delivering our Global Payment offering to our clients. Develop and implement best practice to enable efficient movement of International Payments and the flows, payment schemes and the processes surrounding them.
• Work in collaboration with internal teams, strategic partners, and clients to manage a range of queries related to payments, accounts, client issue resolution, payment repairs, firm/customer funding flows, and FX unwinds and receivables

SKILLS AND EXPERIENCE WE ARE LOOKING FOR:

BASIC QUALIFICATIONS

• Bachelor’s degree with 3+ years of professional and relevant experience
• Experience managing, growing, and developing Client Service or Operations in Transaction Banking, Payment Processing, or FX Middle Office
• Strong Interpersonal skills and Leadership skills
• Proficient in direction and oversight of functions with a focus on client support and credit/risk management
• Good understanding of the FX business including FX Payments, International Payment Servicing, or Transaction Banking Account Management
• Experience in delivering client service excellence
• Proven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail
• Excellent communication skills (written and verbal)

PREFERRED QUALIFICATION

• Leadership and Coaching skills
• Ability to effectively manage Global Stakeholders
• Candidate must be proactive, enthusiastic and team oriented
• Ability to remain composed under pressure
• Ability to prioritize and make decisions in a fast-paced environment
• Accuracy and attention to detail
• Strong written and verbal communication skills
• Adapt to new changes and new challenges
• Strong analytical skills
• Well-developed organizational skills