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Asset & Wealth Management, Marcus by Goldman Sachs, Provisioning Operations Analyst - Richardson, TX

Goldman Sachs

Goldman Sachs

IT, Accounting & Finance, Operations
Richardson, TX, USA
Posted on Thursday, June 6, 2024

Job Description

OUR IMPACT

Wealth Management

Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for customers to better spend, borrow, invest, and save. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data and design.

Marcus by Goldman Sachs

The firm’s direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity.

YOUR IMPACT

As a Provisioning Operations Analyst within Goldman Sachs Marcus, you will play a critical role in managing the tech and provisioning systems, the team, and specialized projects under the direction of a lead project manager within Marcus. The Tech & Provisioning team is responsible for provisioning system access, preforming regular access audits, and resolving system issues for Deposits. Tech & Provisioning works closely with business leaders, onboarding teams, Engineering, and external partners to ensure all employees are equipped to perform their role. The team also continually works to enhance current systems and processes. Tech & Provisioning is integral in ensuring that the Marcus businesses are equipped to provide excellent service to customers.

We have a fast-paced, results driven culture and are looking for an individual with a technical mindset who can become a subject matter expert to provision for a business line within Marcus.

HOW YOU WILL FULFILL YOUR POTENTIAL

Responsibilities

  • Provide provisioning and application support for call center applications/systems and troubleshoot call center applications/systems outages and issues
  • Optimize and/or develop processes to manage/mitigate risk and conduct frequent access audits.
  • Identify opportunities for improvement and lead projects/implementation.
  • Partner with Engineering and other key stakeholders to resolve technical issues and process gaps.

Basic Qualifications

  • System application administration experience such as configuring and managing a CRM system, conversational AI and omnichannel cloud contact center.
  • Project management and organization skills to be able to work on tight deadlines.
  • Experience in system provisioning.
  • Demonstrated communication skills and techniques within a fast-paced corporate environment.
  • Experience developing action plans to improve business processes.
  • Ability to identify and troubleshoot technical errors.
  • Ability to lead multiple projects, deadlines, and people.
  • Ability to build and maintain relationships while leading critical business projects.
  • Flexibility to use similar skills in report audits, reporting, tool development etc.

Preferred Qualifications

  • Experience in provisioning, tech, WFM, or contact center operations.
  • Bachelor’s degree in Operations Management, Information Systems, or tech related field
  • Experience in Excel
  • Experience with Jira and Confluence

© The Goldman Sachs Group, Inc., 2023. All rights reserved.

Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

© The Goldman Sachs Group, Inc., 2023. All rights reserved.

Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity