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AWM, Marcus, Fraud Program Manager, Vice President, Dallas (Richardson)

Goldman Sachs

Goldman Sachs

Accounting & Finance, Operations
Richardson, TX, USA
Posted on Thursday, June 6, 2024

Job Description

Wealth Management

Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data and design.

Marcus by Goldman Sachs

The firm’s direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity

Your Impact

We are looking for a VP to build and lead a new team focused on Fraud Program Management. Reporting directly into the Head of Fraud and Disputes for Marcus Deposits, this strategic role will be responsible for accelerating foundational areas within the fraud and disputes program that drive program integration and governance, fraud risk mitigation, and operational efficiency. The center of communication and coordination amongst the fraud pillars, this role requires a high degree of project management, communication, and executive level content preparation skills.

Responsibilities

  • Build and maintain subject matter expertise in the Fraud and Disputes policies and procedures; create and execute robust review process framework for all playbooks, policies, and procedures.
  • Own and manage schedule and material for Management Information presented in various executive forums.
  • Create executive level presentations on an ad hoc basis, concisely and effectively communicating to senior management with visual representation of analysis and proposals for necessary enhancements.
  • Provide effective challenge for Fraud and Disputes strategy, technology implementation, fraud tools and process uplifts to ensure key risks are appropriately managed and addressed.
  • Perform root cause analysis (RCA) following events and partner with key stakeholders, including Product and Engineering, to put in additional controls necessary following events.
  • Track and document RCA performed for program issues, losses, and opportunities, and drive action items alongside process owners through to completion.
  • Ensure fraud program is well positioned to limit fraud losses while maintaining positive customer experience by identifying and implementing state of the art fraud prevention tools.
  • Lead performance reviews and provide ongoing oversight of fraud vendors.
  • Research and remain current on the latest industry trends and recommend tools, services, and practices for improvement.
  • Use technology, infrastructure and operational processes to enable a more effective user-based threat detection and investigation program.

Basic Qualifications

  • Bachelor’s degree in Business, Economics Data Analysis, Finance, Computer Science, Information Systems, Information Technology Management or related field.
  • 10+ years’ experience in Fraud Risk Management role(s) within Financial Services industry with focus on Fraud prevention and/or Disputes in the deposits space
  • 5+ years leading team of fraud analysts and/or project managers
  • Expert level presentation skills, experience in preparing executive decks
  • Strong understanding of all fraud typologies and industry best practices for fraud prevention in the Deposits space
  • Demonstrated analytical skills and techniques with strong knowledge of data visualization tools, such as Tableau
  • Experience dealing with large data sets (structured or unstructured)
  • Ability to interpret data to develop action plans to improve business processes as well as writing business requirements for technology
  • Ability to learn quickly and adapt to projects and deadlines
  • Passion for delivering a great customer experience at scale
  • Strong communication skills and the ability to build relationships with internal stakeholders
  • Strong judgment and comfort with ambiguity