Asset Servicing sits within Global Banking & Markets division and is responsible for the management of Voluntary and Mandatory Income and Corporate Action events across EMEA for both equity and fixed income products. The team’s role in supporting both internal and external clients throughout the lifecycle of large-scale events, including Mergers and Acquisitions, Shareholder Meetings, and Bankruptcies, provides a unique opportunity to play a part in real-time, impactful market transactions.

The Client Service Group (CSG) is a team of individuals who manage and liaise directly with our clients on Asset Servicing specific queries. We support Prime Brokerage, Clearing and Private Wealth clients alongside our internal clients.

RESPONSIBILITIES AND QUALIFICATIONS

The Client Service role is designed to provide a single point of contact for all Asset Servicing issues to the supported business units and our direct clients.

The candidate will be responsible for:

• Work closely with the Prime business and ability to work well under pressure, particularly when having to post senior stakeholders on emerging issues.
• Direct client coverage – you will be assigned your own client relationships to manage on an ongoing basis. It is important that clients receive a consistent service from a single point of contact.
• Answering client queries and working with relevant processing teams across global Asset Servicing to solve in a timely manner
• Non-direct client coverage – you will also be assigned specific clients who are represented by other revenue divisions
• Attending external client meetings
• Running GSU classes to educate clients on Asset Servicing events
• Listening to client needs and requests and liaising with technology to implement
• Working closely with the Prime Brokerage reps and helping organise and run the annual Prime Broker Client Seminar and Networking Event

SKILLS / EXPERIENCE

• 4+ years of relevant operational and/or client service experience
• Asset Servicing background preferred but not essential if individual can prove a competent understanding of the product and willingness to learn
• Excellent communication and teamwork skills.
• Effectively handle challenging requests, and build trusting, long-term relationships with clients.
• Self-motivated, proactive and enthusiastic to learn in a fast paced, high pressure environment.
• Ability to take ownership for an issue and problem solve, providing clear and concise explanations of findings.
• Appreciate key client strategies and proactively manage and articulate the impact on the team and function using BI/analytics and empirical data
• Articulate issues clearly and communicate effectively with all levels of the organization (Analyst to Managing Director)
• Time management and ability to multi-task in a high pressure environment
• Accuracy and attention to detail whilst juggling multiple client requests

DEVELOPMENT PROSPECTS

• The department has a proven track record or developing its team members in a wide variety of functions and skill sets.
• There is the opportunity to grow and move within the Asset Serving group depending on team needs