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Senior ServiceNow Developer, Transaction Banking, Ops & Sales

Goldman Sachs

Goldman Sachs

Software Engineering, Sales & Business Development, Operations
Dallas, TX, USA
Posted on Thursday, June 6, 2024

Job Description

What We Do

At Goldman Sachs, our Engineers don’t just make things – we make things possible. Change the world by connecting people and capital with ideas. Solve the most challenging and pressing engineering problems for our clients. Join our engineering teams that build massively scalable software and systems, architect low latency infrastructure solutions, proactively guard against cyber threats, and leverage machine learning alongside financial engineering to continuously turn data into action. Create new businesses, transform finance, and explore a world of opportunity at the speed of markets.

Goldman Sachs Engineers are innovators and problem-solvers, building solutions in risk management, big data, mobile and more. We look for creative collaborators who evolve, adapt to change and thrive in a fast-paced global environment. Want to push the limit of digital possibilities? Start here.

Transaction Banking (TxB) aims to bring innovative solutions to traditional banking and lending activities. We are a global team of lenders, investors, risk managers, skilled marketers, web experts and banking specialists. We provide a suite of solutions to help our customers meet their financial goals. We make direct investments in and manage risk for a portfolio of corporate loans and securities. We help transform distressed communities through investments and loans of private capital.

Within TxB, Ops & Sales Engineering is a global team with a presence in London, Bengaluru, and Dallas. We are responsible for the technical design and development of systems that enable client servicing, with an emphasis on automation and workflow-driven case management.

Who We Look For

As a senior engineer, you will be expected to drive the design of critical components and shape our strategic vision for Client Servicing. You will have the opportunity to understand our product roadmap and closely collaborate with product owners, operations users, and core engineers in the team.

Our flat structure requires and enables team members to evolve through the entire spectrum of the software life-cycle and closely collaborate with product owners, business and operations users.

We are looking for someone with lots of energy that has excellent communication skills, enjoys engineering challenges, has a passion to deliver high-quality technology products, and is able to operate in a highly fluid, rapidly changing environment.


  • Develop full stack applications with due consideration to security, design, validation and SDLC framework
  • Contribute to shaping the strategic vision of our new client servicing platforms
  • Collaborate with product managers, business operations, engineers to define product requirements and objectives
  • Participate in system design consulting, platform management
  • Manage multiple tasks and use sound judgment when prioritizing
  • Update and maintain documentation for team processes, best practices and runbooks
  • Must be passionate about technology and engineering
  • Exceptional analytical skills and ability to apply knowledge and experience in decision-making to arrive at creative and commercial solutions


  • Minimum 7 years of relevant professional experience using ServiceNow
  • CSM Implementation specialist.
  • Solution design and architecture leveraging Best practices and OOTB capabilities.
  • Integrations capabilities– Mid Server, OAuth, Rest, Third party systems
  • Flow designer, Workspaces – Agent/Configurable
  • Proven ability to deliver complex products with multiple stakeholders
  • Prior experience with working on high availability, mission critical systems
  • Proven to work independently in a fast paced and often multi-direction work environment
  • Team oriented, strong interpersonal and communication skills


  • Experience with development and design of distributed systems
  • Experience in financial services specifically corporate cash management desirable
  • Experience with AWS services - Amazon MSK/Apache kafka, ECS, S3, IAM, AWS XRay


At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

© The Goldman Sachs Group, Inc., 2023. All rights reserved.

Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity

Goldman Sachs is committed to providing our people with valuable and competitive benefits and wellness offerings, as it is a core part of providing a strong overall employee experience. A summary of these offerings, which are generally available to active, non-temporary, full-time and part-time US employees who work at least 20 hours per week, can be found here.