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Asset & Wealth Management - CRM Product Manager - New York - Vice President

Goldman Sachs

Goldman Sachs

Accounting & Finance, Product
New York, NY, USA
Posted on Thursday, June 6, 2024

Job Description

Goldman Sachs Asset Management Division:

As one of the world's leading asset managers, our mission is to help our clients achieve their investment goals. To best serve our clients' diverse and evolving needs, we have built our business to be global, broad and deep across asset classes, geographies and solutions.

Goldman Sachs Asset Management (GSAM) is one of the world's leading asset management institutions. GSAM delivers innovative investment solutions on a global, multi-product platform. In addition to traditional products (e.g. Equities, Fixed Income) our product offering also includes Hedge Funds, Private Equity, Fund of Funds, Quantitative Strategies, Fundamental Equity and a Multi-Asset Pension Solutions Business. Software is engineered in a fast-paced, dynamic environment, adapting to market and customer needs to deliver robust solutions in an ever-changing business environment.

Your Impact

As a product manager for GSAM CRM platforms, you will shape the product vision and oversee the development, enhancement, and management of software products that enable our Sales teams. You will be on a team of creative and driven product managers who are responsible for empowering our sales teams to manage and anticipate our clients needs. You are passionate about product experiences that incorporate intuitive and user-centric design to deliver efficiencies, create experiences that generate insights and value. The ideal candidate will have a deep understanding of CRM platforms, software development processes, and a proven track record of successfully delivering and optimizing technology solutions.

How You Will Fulfill Your Potential as a Product Manager

  • Define the strategic direction of feature development by building consensus among stakeholders, and partnering with engineers, designers to deliver high-quality experiences for the Sales organization
  • Spend time with users (Sales and other teams) and platform stakeholders to validate product opportunities and to develop an understanding of our users and business OKRs.
  • Prioritize the product backlog informed by stakeholder feedback, domain expertise, user insights, and market research to make informed trade-offs between new feature development, platform investment, and optimizations (build vs buy vs borrow)
  • Analyze quantitative and qualitative metrics including user feedback to inform product strategy
  • Compile user stories and acceptance criteria in collaboration with subject matter experts, engineers, and designers
  • Develop a collaborative working relationships with business, engineering and design teams to establish a safe team environment focused on collaborative problem solving and transparency.
  • Identify and escalate risks and dependencies across the program
  • Lead training and rollout of new features and work closely with the users in a “white glove” approach to drive adoption and obtain feedback
  • Keep abreast with industry trends to identify and respond to new opportunities

Basic Qualifications

  • 7+ years of Product Management experience within financial services technologies and CRM platforms
  • Excellent written and verbal communication skills, including experience working directly with both technical and non-technical stakeholders
  • Experience with Salesforce and Marketo is helpful
  • Experience with all stages of the development lifecycle: inception, analysis, design, review, testing, and deployment leveraging agile development methodologies
  • Proficiency in collaborating with technical teams, understanding software architecture, and translating technical concepts to non-technical stakeholders.
  • Experience engaging with stakeholders to design the customer experience, develop and communicate the product roadmap and define and prioritize requirements
  • Demonstrated success in leading and mentoring cross-functional teams, managing complex projects, and delivering software solutions on schedule and within budget.
  • Be a strategic thinker, able to lead project working groups, possessing strong facilitation and data gathering skills, and able to provide creative & innovative solutions

Experiences that will help you thrive:

  • Must have a client and product mindset with experience collaborating with key stakeholders to propose products and their associated features
  • Strong creative leader, self-motivated with analytical mindset who can multi-task to solve interesting and difficult technical problems under time pressure and with resource constraints
  • A demonstrated ability to rationalize ambiguous, open-ended problems and establish and communicate and plan for progression.
  • Ensure systems can scale to handle increasing business volumes, optimize performance and throughput. Good understanding of distributed systems
  • Be an advocate of best practices for system design and conformance to high standards for coding, testing, debugging and implementation

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

© The Goldman Sachs Group, Inc., 2024. All rights reserved.
Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity

Salary Range
The expected base salary for this New York, New York, United States-based position is $150000-$250000. In addition, you may be eligible for a discretionary bonus if you are an active employee as of fiscal year-end.

Goldman Sachs is committed to providing our people with valuable and competitive benefits and wellness offerings, as it is a core part of providing a strong overall employee experience. A summary of these offerings, which are generally available to active, non-temporary, full-time and part-time US employees who work at least 20 hours per week, can be found here.