Job Description

• Determine action required based on established procedures to protect the Bank’s assets, work with supervisor on handling more complex cases
• Place appropriate hold on accounts deemed to have fraudulent activity. Track and document action taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements
• Communicate in a professional manner, with other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred
• Assist in identifying and developing process enhancements to maximize efficiency of fraud detection activities as required
• Identify risk and prevent loss from fraud reports, referrals from fraud email box and return items (multiple sources/platforms)
• Make sound subjective decisions to recommend closure of risky relationships, recommend restrictions on accounts, return ACH/cancel wires
• Investigate risk identified through new account filters from new account opening process
• Investigate check returns, ACH returns and rejects. Review and investigate fraud referrals
• Run and review pro-active risk reports, conduct research using third party data sources to validate monetary and non-monetary transactions
• Review established detection system-generated alerts to identify fraudulent activity related to merchant, check ACH, wire, digital banking and account openings

Basic Qualifications

• 2-4 years Fraud and/or Investigation experience
• Proficient with Microsoft suite (including Word, Excel, PowerPoint and Outlook)
• Strong understanding of the customer service experience
• Must be self-directed, details oriented, driven, and able to work independently in a team-oriented and fast paced environment.