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Customer Success Solutions Specialist, Cloud Security



Customer Service, Sales & Business Development
Georgia, USA
Posted on Tuesday, May 23, 2023

This role may also be located in our Playa Vista, CA campus.

Note: Google’s hybrid workplace includes remote and in-office roles. By applying to this position you will have an opportunity to share your preferred working location from the following:

In-office locations: Atlanta, GA, USA; Austin, TX, USA; Boulder, CO, USA; Chicago, IL, USA; New York, NY, USA; Los Angeles, CA, USA; Seattle, WA, USA; San Francisco, CA, USA; Sunnyvale, CA, USA.
Remote location(s): United States.


Minimum qualifications:

  • Bachelor’s degree or equivalent practical experience
  • Holds a Gainsight Systems Administrator certification
  • 3 years of experience in operations support and process design
  • 2 years of experience in Gainsight Systems Administration

Preferred qualifications:

  • 2 years of customer-facing experience in an enterprise IT or consulting organization
  • Experience working with cross-functional teams and executive clients within matrixed environments
  • Experience designing, creating, and maintaining reports and dashboards with Customer Success Automation systems for data analysis
  • Knowledge of Cloud, cybersecurity, and Google's suite of products

About the job

Our team helps customers transform their organizations using Google Cloud’s security products and services, which now includes Mandiant. The team does this by ensuring that customers are able to maximize their investments in Mandiant Advantage, Chronicle, and other tools within the Google Cloud Security product suite.

Mandiant (now a part of Google) is a recognized leader in cyber security expertise and has earned the trust of security professionals and company executives around the world. Our unique combination of renowned experience, nation-state grade threat intelligence, machine intelligence, and the industry's best security validation ensures that Mandiant knows more about today's advanced threats than anyone.

As a Customer Success Solutions Specialist, you will drive the effectiveness and efficiency of the customer success team and serve as a Gainsight Systems Administrator. Our team is responsible for ensuring customers achieve their business goals using Mandiant and Google Security product offerings. The team’s primary goal is to speed customer value and expected outcomes through efficient onboarding, increased adoption, and expert engagement and guidance across strategic and tactical customer audiences.

Your focus will be to support innovation within the Customer Success practice, leveraging customer relationship management, and related technology. You will high-impact process and systems initiatives implemented via Gainsight Automation systems, and provide recommendations on process improvements that will scale across the entire organization.

Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

The US base salary range for this full-time position is $105,000-$154,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.


  • Help build and maintain positive customer experience consistently throughout the customer lifecycle, at scale.
  • Drive Gainsight system operational plans and platform adoption, build, implement, and manage system processes and workflows to track and monitor customer success.
  • Drive partnerships with key stakeholders to build and implement value touchpoints along the customer journey.
  • Design dashboards, reports, and tools to enable customer journey tracking and trend analysis.
  • Design, implement, and evolve system automations to improve customer outcomes, retention, expansion, renewals, risk mitigation, and customer adoption data to be used by cross-functional teams globally.

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At Google, we’re committed to building a workforce that is more representative of the users we serve and creating a culture where everyone feels like they belong. To learn more about our diversity, equity, inclusion commitments and how we’re building belonging, please visit our Belonging page for more information.

We welcome and encourage people who are expecting and/or parents-to-be to apply to this or any other role at Google.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles.