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Reverse Logistics Planning Lead, Devices and Services



New Taipei, Banqiao District, New Taipei City, Taiwan
Posted on Tuesday, May 23, 2023

Google welcomes people with disabilities.


Minimum qualifications:

  • 7 years of experience with supply chain operations in the retail sector and/or consumer hardware.
  • 5 years of experience in supply/demand planning with end-to-end supply chain management (e.g., forecasting, warehousing, fulfillment, reverse logistics).
  • Experience in project or program management.

Preferred qualifications:

  • Experience in the consumer electronics industry.
  • Knowledge of the product life cycle.
  • Ability to work with cross-functional teams, customers, and external vendors.
  • Excellent time management and program management skills within a dynamic, cross-functional environment.
  • Excellent problem solving, presentation, and decision making skills.

About the job

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

Our goal is to build a Google that looks like the world around us — and we want Googlers to stay and grow when they join us. As part of our efforts to build a Google for everyone, we build diversity, equity, and inclusion into our work and we aim to cultivate a sense of belonging throughout the company.

As a Reverse Logistics Planning Lead, you will drive the design and implementation of planning processes for Google products, working closely with several internal cross-functional teams and managing external vendors and partners to ensure execution. You will be working with different countries in different time zones. You will understand the nuances of planning for warranty in North America, Europe, and Asia, and you will be responsible for ensuring Google is compliant with consumer legislations across different countries and markets.

Google's mission is to organize the world's information and make it universally accessible and useful. Our Devices & Services team combines the best of Google AI, Software, and Hardware to create radically helpful experiences for users. We research, design, and develop new technologies and hardware to make our user's interaction with computing faster, seamless, and more powerful. Whether finding new ways to capture and sense the world around us, advancing form factors, or improving interaction methods, the Devices & Services team is making people's lives better through technology.


  • Develop models for returns, forecasting, and components. Plan to maintain excellent service levels to customers.
  • Support Last Time Buys by providing accurate, reliable inputs from demand model and forecast while analyzing patterns and trends in data and help continuous process improvements.
  • Drive product success metrics (e.g., forecast accuracy, inventory weeks of supply (WOS), Excess and Obsolescence (E&O), material spend, customer fulfillment rates).
  • Support implementation of new planning systems/upgrades and drive continuous improvement initiatives in supply chain operational processes.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

At Google, we’re committed to building a workforce that is more representative of the users we serve and creating a culture where everyone feels like they belong. To learn more about our diversity, equity, inclusion commitments and how we’re building belonging, please visit our Belonging page for more information.

We welcome and encourage people who are expecting and/or parents-to-be to apply to this or any other role at Google.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles.