Customer Learning Lead, Cloud Learning Services
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- Bachelor's degree or equivalent practical experience
- 10 years of experience in a training business role or as a channel manager
- Experience working with partners and sales trainers on technical training delivery plans and cloud technologies
- Experience recruiting and managing partners, and delivering go-to-market strategies and results
- Experience launching and/or managing business offerings to achieve or exceed business goals
- Experience implementing global business goals/initiatives across the Americas
- Experience with business planning, business growth, and data-based approaches to business strategy
- Ability to work in a fast, growing, dynamic, and ambiguous environment
- Excellent negotiation and business development skills
- Ability to speak and write in Japanese fluently to foster and develop key relationships with new and existing clients and partners in Japan
About the job
The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
As a Customer Learning Lead, you will support and manage segments of the local training business. You'll manage and execute strategic business plans across the Japan region. You will work to determine which partners best fit our training goals and collaborate with them to build clear business plan goals for their training segments. You'll drive consumption of learning programs and strategic campaigns for enterprise accounts and regional customers, reporting business forecasts to executive stakeholders.
Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
- Strategize with customers, regional training business leads, and customer account teams to understand learning needs, conduct scoping sessions, and make recommendations.
- Launch and run learning campaigns across the Japan region to ensure that training is achieving business objectives, taking the size of local markets into account.
- Support regional introductions of global initiatives for programs.
- Support field teams in their training engagements within strategic accounts. Work with learning teams to provide resources, support, and advice.
- Provide reports and business reviews (e.g., regional dashboards, training attach metrics, and training consumption) to stakeholders.
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We welcome and encourage people who are expecting and/or parents-to-be to apply to this or any other role at Google.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles.
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