Technical Account Manager, Google Cloud Platform (English, French)
Google welcomes people with disabilities.
- Bachelor's degree or equivalent practical experience.
- Experience in supporting enterprise customers in cloud operations (e.g., launch, capacity planning, product release management), technical support, escalation management, or comparable IT consulting role.
- Ability to speak and write in English and French fluently.
- Experience in application/workload migration to public cloud providers like Google Cloud Platform.
- Experience in collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
- Experience in collaborating across business units internally and at enterprises.
- Knowledge of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
- Ability to translate business requirements into technological solutions.
- Excellent communication, presentation, problem-solving, and management skills.
About the job
- Lead the implementation journey, provide technical guidance, manage timelines, milestones, migration goals, and business transformation strategies.
- Advocate customer needs in order to overcome adoption blockers and drive feature development. Lead across multiple workstreams and teams to maintain customer momentum.
- Develop strategic relationships with key stakeholders (e.g., C-Suite, IT team leads, etc.) to understand a customer’s business and develop strategic roadmaps. Partner with Business teams to lead quarterly business reviews and executive sessions.
- Lead customer events and launches, partnering with Support, Engineering, and Site Reliability Engineering (SRE) to ensure customer success. Work with customers and Support to guide issues and escalations to resolution.
- Develop best practices and assets based on learnings from customer engagements that help accelerate cloud adoption and support initiatives to scale through partners.
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We welcome and encourage people who are expecting and/or parents-to-be to apply to this or any other role at Google.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles.