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Technical Account Manager, Google Cloud Consulting

Google

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IT, Sales & Business Development

Tokyo, Japan

Posted on Wednesday, May 24, 2023

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Qualifications

Minimum qualifications:

Bachelor's degree in Computer Science, Engineering, related field, or equivalent practical experience.
5 years of experience in customer-facing role interfacing with executive stakeholders, driving customer technical implementation, or transformation programs.
Experience supporting customers in one of the following: cloud operations, technical support, escalation management, IT consulting.
Ability to speak and write in Japanese fluently.

Preferred qualifications:

MBA or Master's degree in a management, technical, or engineering field.
Experience in a customer-facing role, and experience in application/workload migration to public cloud providers (e.g. Google Cloud Platform).
Experience collaborating across business units internally and at large enterprises.
Experience collaborating with channel partners, systems integrators, and third party developers to deliver high-impact solutions.
Understanding of IT operations, launch and capacity planning, and product release management.
Understanding of database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.

About the job

Our Professional Services organization in Google Cloud delivers product and implementation expertise to our strategic customers to help them get the most out of their Google Cloud investments.

As a Technical Account Manager (TAM), you will lead the successful adoption of Google Cloud at various organizations, guiding them through the strategic and technical facets of their Google Cloud transformation journey. You will manage the successful delivery of Professional Services engagements to drive customer adoption of Google Cloud services.

In this role, you will regularly engage with a variety of stakeholder groups, including executives of enterprises and a cross-functional, geographically dispersed team. You will communicate at all levels of the organization. You will also travel domestically and internationally approximately 25% of the time.

Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
Advocate for customer needs in order to overcome adoption blockers and drive feature development. Lead across multiple workstreams and teams to maintain customer momentum.
Develop strategic relationships with stakeholders to understand a customer’s business and develop strategic roadmaps. Lead quarterly business reviews and executive sessions to better understand business and technical needs.
Plan for customer events and launches, partnering with Support, Engineering and Site Reliability Engineering to ensure customer success during critical moments. Work with customers and Support to guide issues/escalations to resolution.
Develop best practices and resources that help accelerate cloud adoption and support initiatives to scale through partners.

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